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“Great staff and location but needs work.”
Review of Kitley House Hotel

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Kitley House Hotel
Ranked #1 of 2 Hotels in Yealmpton
Certificate of Excellence
Surrey, United Kingdom
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great staff and location but needs work.”
Reviewed 14 April 2014

Kitley House Hotel is in a good location and has extensive grounds. The staff are excellent being pleasant, good humoured, polite and extremely helpful - nothing is to much trouble. Kitley House has a welcoming reception, impressive staircase, and the breakfast and dining rooms are lovely. The food is great, especially the breakfast. The rooms are on the whole a good size and have potential. However this is where the compliments end.
The hotel is in need of work. The room we stayed in was at the top of the hotel, there is no lift and the stairs are quite steep. The stairs did not worry us but might be of concern to the infirm as there is no help with luggage - Reception advised us the staff are not allowed to help due to health and safety. The window frames in the room are rotten and the window not easy to open and then would not close again. The shower could not be adjusted to run warm water so you either got burnt or frozen respectively. When we arrived in the room the bath was not cleaned properly and there was longterm dust around the mirror, and the box of tissues had only one tissue left sticking out the top. The doors of the all the rooms looked as though they needed a coat of paint.
The grounds of the hotel are extensive and outside the restaurant the garden is lovely but the rest of the grounds are overgrown and have a vast amount of weeds. Worse still in the middle of the weeds next to a dirty stream is a gazebo decorated (poorly) with wedding streamers and flowers. In order to get to the gazebo be prepared to walk down a steep slope amongst the weeds as there is no pathway. I personally would not want to hold my wedding reception here. The driveway is long and has a lot of potholes so be careful if you have eaten!

Room Tip: Room on first floor is more expensive but more spacious. Sooms at back of hotel have a better view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda A, Front Office Manager at Kitley House Hotel, responded to this review, 21 April 2014
Hi there.

Thank you for your feedback on Kitley; and for your kind comments about the staff. We do try very hard to please, and are really concerned that somebody got the policy about carrying bags to rooms totally wrong. We are a Grade 1 listed building, we cannot have a lift installed to the upper floors and so all staff are aware that we always offer to carry bags. We’ve reinforced that message on the back of your comments.

You’ll be pleased to know that we are in the process of renovating our guest bedrooms, we now have some beautiful superior state rooms and the club rooms are being redecorated over the coming weeks and months. At the same time, our maintenance team have (in the last week or so) finally been able to get out into the gardens and give them the attention they deserve. You’ll doubtless appreciate that with the weather we had in the early part of the year, it was a bit of a challenge to get things done: the island the gazebo stands on was actually under water for much of the time!

Finally, we entirely accept that you personally might not want to hold your wedding at Kitley and we understand that – a wedding location choice is a deeply personal decision and not one we ever try to “hard sell”. We feel that we run a fabulous wedding day and would be very happy to put you in contact with any of the couples who have recently married here (or any of the 94 couples who will be tying the knot over the next 18 months at Kitley) for a testimonial on their experience.

Kitley is not a chain hotel, we are definitely idiosyncratic and proud of the fact, but we do always welcome constructive feedback and so again, thank you for taking the time to rate us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Brighton, United Kingdom
1 review
Reviewed 13 April 2014

Very polite and friendly staff. Lovely setting. Food excellent. House has beautiful, interesting period decor, very attractive. This is the second time we have stayed here and will definitely stay again. Very convenient for visiting family in Plymouth without being in the city center.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ali517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2014

Excellent. Will be staying again. Breakfasts excellent. Attitude of working staff excellent. Will most certainly be staying again, I find the need for minimum number of words un-necessary.
An excellent stay.

Room Tip: Can't help. Our room was excellent.
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  • Stayed April 2014, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertofLincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 April 2014

Absolutely AMAZING!!. My wife and i, and two friends were driving pass and fancied lunch. We stopped at Kitley and as soon as we drove down the drive (bit of a distance) we were greeted by staff, so friendly and attentive. We were show to the restaurant, ordered our lunch and the Food was so professionally cooked and presented, and our window table had such a beautiful view, we couldn't believe it! We are definitely going again, but will book, as we want to guarantee a table.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank honestpersonplymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level 5 Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 April 2014

We stayed here for one night after attending a wedding. The location is lovely and the rooms clean, warm and quirky. Two things really made our stay memorable - the absolutely outstanding food and the hardworking staff who were friendly, courteous and charming. We are planning to stay here again soon and can definitely recommend this hotel.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebeccalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 March 2014

Start to finish a fabulous stay with good food, service and accommodation. Thank you all.
Looking forward to staying again soon. Stumbled upon this hotel a while ago and we vowed to return. Didn't think it was possible but it's improved!!;-/

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TiJ1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
1 review
Reviewed 25 March 2014

good night, food good, murder mystery excellent, the hotel itself is very tired and requires a massive update, bedrooms in the loft very small, many stairs to get there, at 71 long way up, next door to us was a family with a disabled child, must have been very difficult to get there!! bathroom has very low beams which does not allow you to lift your arms, also the shower curtain is far to small. The breakfast was very pleasant, and delivered by a very pleasant man, all in all, outside the bedroom it was a pleasant stay!! Beware of road leading to house!!.

Room Tip: assume suites are best???
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kitley House Hotel

Property: Kitley House Hotel
Address: Yealmpton | Nr Plymouth, Yealmpton PL8 2NW, England
Region: United Kingdom > England > Devon > Yealmpton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Yealmpton
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Kitley House Hotel 3.5*
Number of rooms: 19
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Also Known As:
Kitley Hotel Yealmpton
Kitley House Hotel Devon/Yealmpton

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