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“Excellent Hotel with Conference facilities - Value for money” 5 of 5 bubbles
Review of Crowne Plaza Kochi

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Crowne Plaza Kochi
Ranked #1 of 3 Hotels in Maradu
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent Hotel with Conference facilities - Value for money”
5 of 5 bubbles Reviewed 15 June 2014

Located right off the highway, its a little tricky to get to the hotel as the service road is not very apparent to a new visitor. My cabbie knew the way. The hotel is a beautiful multi-storeyed building. The checkin was a breeze. The bags were delivered to the room. The room was clean, large and the bathroom size was good. Internet is charged extra except for 1 hour daily :(. Decent complimentary breakfast with courteous staff. The bedside lamps work only when the room lights are off - I guess a power saver feature.

The conference facilities were excellent. Food was very good. Nice hall for a conference of capacity 250.

For the price its an excellent hotel of international repute.

Room Tip: Choose a room on higher floors for a good view of surroundings.
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tejassura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, 16 June 2014
Dear Guest,

Greetings from Crowne Plaza Kochi!

We thank you for your valuable feedback on Tripadvisor. It was a pleasure to serve you. Your feedback will definitely help many travelers across the world plan their stay in our Hotel.

We look forward to welcome you again to our Hotel.

Warm regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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720 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
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English first
Hyderabad, Andhra Pradesh, India
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 28 May 2014 via mobile

I visited this property on 22nd and 23rd May 2014 for a workshop. The pickup at the airport was seamless, and we reached the hotel in about 35 mins. It is situated on the other side of the town.

The property looks imposing from the outside, a 14 story structure. The lobby was well decorated and the check in process took only about 5 mins. I was allocated a room on the 8th floor, with a view of the swimming pool.

The room itself was fabulous! It has a huge bed, 40" flat screen tv and the regular mini bar with coffee maker. The best part was the rest room! IT IS HUGE! There was a bath tub, separate shower and wc cubicles, and a large mirror with wash basin.

There were two large wardrobes to store enough clothes! An ironing board and an iron were provided.

My workshop was arranged in the conference room Onam 1. It is on the second floor, opposite to the restaurant Mosaic, where the lunch was arranged.

Mr. Basil was our coordinator assigned by the hotel, and boy, was he proactive! On day 1 I had asked for a diet Pepsi, and on day 2, the Pepsi was arranged well before I came down to start!

Overall, I had a fabulous experience, and would love to go back again!

Stayed May 2014, travelled with friends
Helpful?
Thank Meghdoot1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, 29 May 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for your valuable feedback on Tripadvisor.

It was indeed our pleasure to serve you and we are happy to learn that you had an great experience. Thanks for appreciating our team member Basil, will definitely convey your message to him. Your feedback like this motivates us to keep improving our services to the higher standards.

Look forward to welcome you again for a great experience in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
159 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

This hotel is right on the highway, just outside cochin. Excellent conference room and very helpful staff. I went there to attend a medical conference. Food is good as per the standards of this reputed hotel chain.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kranthikpebbili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, 29 May 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kochi (Cochin), India
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

excellent staff,
comfortable stay
good buffets
nice meeting rooms

I stayed for a night with my family after a conference. my family enjoyed the pool and other services while I was at the conference. Great experience for all of us. My guest salso liked it and all of them were staying at the hotel. we had taken around 11 rooms at this hotel for a night.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thomasajith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, 29 May 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you, your family and guest had an enjoyable stay.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
2 reviews
5 of 5 bubbles Reviewed 25 May 2014

I hope this hotel keeps up it's standards in the years to come. The rooms are really nice with a nice view. The entire hotel is kept super clean even the hotel lobby bathroom. The food at the restaurant on the upper floor is really tasty. There is also a buffet that has tons of options, including delicious desserts. I did not try the restaurant at the lobby. All of the staff are extremely helpful and friendly. The massage I had the spa was AWESOME. The lobby even has a very nice bar/restaurant for meetings or eating and a great business center. I would def feel comfortable bring any clients here. I would definitely recommend that anyone stay here whether for business or pleasure.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, 27 May 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback like this motivates us to keep improving our services to the higher standards and also thank you for recommending our property.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

My husband and I just returned from a 4-night stay in Crowne Plaza Kochi and we have not stopped talking about our experience with this hotel. The service at this hotel just blew us away! From the front office to the Mosaic Restaurant, everyone was just oozing with warmth and friendliness.

The team at the Mosaic Restaurant were just amazing. They made us feel very much at home. The Manager, Mr Bibek went out of his away to make sure that we had great food and got the chef, on a couple of occasions to prepare special dishes for us. He has an excellent team working with him. Literally everyone in the restaurant was really nice - including the 2 main chefs. Mr Ebin, one of the supervisors took really good care of us as well.

Each time we returned from our trips / excursions, one of the ladies from the front desk, Ms Emily would greet us at the entrance and ask us how the day went.

My husband and I realised that the bar had been set really high and it is going to be difficult for any other hotel to meet this service quality. The room was great too.

Thank you, Crowne Plaza Kochi for making our first visit to Cochin, India, a truly amazing one! We will always remember the crew who made our stay memorable.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Padthma2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, 16 May 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an amazing and memorable stay. Thank you for appreciating our team members and will definitely share your experience with them on your behalf. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
219 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

This one a new entrant in the city from a worldwide known chain located just opposite to the other known brand hotel Le Meridian. Located by the highway its easy to commute to and from the airport and you don't need to get into the busy city traffic.

From outside it looks huge with probably some 15 floors which makes you to expect an equal grand entrance and lobby. Not to forget that this one belongs to a well established world renowned chain. But when you enter its quite a surprise to see dimly lit lobby with very basic and nothing extra ordinary design/set up/furnishing. Assuming that this is a 5 star category hotel the lobby is quite an unassuming one. Have stayed in the other hotels in the area but the first impression (lobby and entrance) was not kind of what i expected.

The check in and check out process is fast and efficient. Over all service is quite good except that it can go little overboard at times particularly in the coffee shop. The other spoiler is that the hotel has just got the liquor license so nothing other than beer and wine can be served here. The food menu at the coffee shop is excellent. Good mix of local and international cuisine. I was particularly thrilled to such variety and tasty cuisine from Kerala being served.
The food served over here is simply excellent.

The rooms are huge well equipped and clean, though house keeping can be improved further. The lobby area on each floor (particularly 9th floor) had a strange smell (probably from the carpet). The rooms are with city view (main road) and backwater view. I got a city view room though i requested for the one with backwater view (wish they could accommodate us as the hotel was half empty). Lighting in the bathroom is little strange (most of them are on top and hardly any on the side or on the front of the mirror).

WIFI is not free.

Swimming Pool is on the ground level which has quite an interesting access. For a moment I thought I was lost. There's another pool at the coffee shop level, but am not sure if you can use that.

The elevators can be accessed by your room keys...but strangely sometimes it works and sometimes it does not.

Over all not like best of the Crowne Plaza hotel but not bad either...probably this will move up in the ladder with time...

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank auribuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, 14 May 2014
Dear Guest,

Greetings from Crowne Plaza Kochi!

Thank you for your valuable feedback on Tripadvisor. We are happy to learn that you had a wonderful stay. We have noted your concerns and will try our best to incorporate your suggestion and ensure you that your next stay with us would be memorable.

We thank you once again for sharing your feedback and giving us an opportunity to correct it.

Look forward to welcome you during your next visit to our hotel.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Kochi

Property: Crowne Plaza Kochi
Address: Nh - 47 National Highway 47 Bypass Road | Maradu, PO Ernakulam, Maradu, Kochi (Cochin) 682304, India
Phone Number:
Region: India > Kerala > Kochi (Cochin) > Maradu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Maradu
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Kochi 5*
Number of rooms: 269
Official Description (provided by the hotel):
Crowne Plaza Kochi is ideally located on the NH 47 Bypass and provides easy access to the major business arenas,city centre and the widely acclaimed Fort Kochi. The hotel is just 33 kms away from the International Airport, 5 kms from the railway station and 8 kms from the major shopping malls in the city. The hotel has 269 spacious business rooms and suites with panoramic views of the backwaters and the city.Our variety of authentic culinary outlets, extensive spa, leisure facilities, and well equipped meeting rooms for up to 900 all within a tranquil waterfront setting making Crowne Plaza Kochi the preferred International brand for business, leisure and events. ... more   less 
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Also Known As:
Crowne Plaza Kochi Maradu, Kerala, India

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