I’d think twice about booking an apartment here, particularly if you don’t book direct. I booked mine through ifyouski.com who (so I found out) use a Dutch firm TravelHorizon as the middle man. Finding the place in Les Arcs 1800 was a nightmare and once we did we had to change apartments because the first one offered to us was in such poor condition.
This is what the joining instructions said in the travel document ".......Once arrived in the resort: follow the signs of the prereception MAEVA village de Carmetogger. You will be informed how to get to your residence". In reality, the process on the ground was intended to work something like 'find the rep in his office under the Residence Arandelieres, collect keys from the rep and leave a deposit, pick up bedding from the Maeva reception located in the Le Thuria.'. All separated by considerable distance. And dragging suitcases around a freezing cold Arcs 1800 is not fun.......!!
Having found the Reception du Thuria we were told the TravelHorizen rep would by then have closed his office but they had a key to our apartment they could let us have. We found the apartment but it was in very poor condition. In particular it was unsafe. A mal-functioning electric heater had set fire to the curtains: have a look at the photos.
After tracking down the TravelHorizen rep, with the help of the Reception du Thuria [they were helpful], and pressing him hard for satisfactory accommodation we were eventually housed in Aiguille Grive. This though was after several stressful hours following our initial arrival in Les Arcs and well after shops and restaurants had shut which meant that we had nothing to eat. This was an appalling way to start a holiday.
Fairly typical of the service offered by TravelHorizon was the advice in the pack supplied by the local TravelHorizon rep which said "Before leaving please contact your guides TravelHorizon at our desk in Residence Arandlieres every day from 17h to 19hr about your checkout...". On our last evening we made a special trip to Residence Arandlieres to advise of our departure arrangements. We arrived at shortly after 17h. The office was shut with the notice on the door saying it was open 18h to 19h. Brilliant!
As a postscript, I complained when I got back home. ifyouski.com seem totally uninterested and this was the response from TravelHorizen. I won’t be using either company again.
”We follow your complain regarding your trip from the 21/03/2009 until the 28/03/2009 at Les Arcs 1800. which draws all our attention. We would like you to know that we regret the problems you went through because this situation is not representative of the quality we use to give to our customers. We are very sorry about the fact that you could’nt find easy your accommodation when you arrived in the resort.
It is with great regret that we learn from you that you saw the apartment in a poor condition and it seems that you are not so happy with the TravelHorizon rep.. We apologize for that. As fare as we know you did’nt contacted the technical agent in order to fix the problem with the electric heater? Because of these facts why we’ll not refund you. [I hadn’t asked for a refund but it might have been nice.]. The team SkiHorizon thanks you and hope to see you shortly for your next holidays. Thank you for your loyalty. “
My ratings are on the apartment we stayed in (and include Maeva’s response to a leaking kitchen sink). It was handily located for the ski hire shop, excellent little bakery and lift, and just about ski in. The accommodation was basic but OK and not too far from the centre of Les Arcs 1800. Scores for the apartment we refused to take would have been ‘nil points’.
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- Also Known As:
- Maeva Residence Charmettoger Hotel Bourg Saint Maurice
- Pv Holidays Residence Maeva Charmettoger