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Schloss Mittersill
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Reviews (207)
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All reviewsspa areahalf boardclark gablestunning viewsexcellent foodfantastic placedining roomsbreakfast buffet isunique propertyhigh qualitysurrounding mountainsexcellent hotelzell amshort driveper personcastlerenovation
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47 - 52 of 207 reviews
Reviewed 4 January 2014

Great location, beautiful views. The hotel has great potential but it isn't quite there yet.

The hotel seems to be under renovation. They are creating a spa and additional rooms. But they sort of push the guest's tolerance level to the limit. The area leading to the elevator for the spa has a broken armoire, one day had beds stacked up in the corridor, the hallways smelt of cement and renovation. All that is acceptable if it happens one day and if the management lets you know it is temporary but they seemed to assume that guests had to accept that the hotel was partially under renovation without any explanation or apology. Not exactly my idea of a four star hotel experience.

The hotel also lacks some basic details which are quite surprising in a four star hotel:

- there are no phones in the room

- the breakfast buffet is in a beautiful dining room but they have the doors wide open to the kitchen which sort of kills the armosphere, specially since the kitchen is quite ugly

- no bellboy to help you with the luggage even though the parking is 500metres from the hotel lobby

- no minibar and no possibility to order breakfast in the room. Or maybe you could order it but the service directory was only in German so impossible to know. And there was no phone in the room so I can't see how one could order breakfast

- a spa with no reception area which means that loud children come and leave as they please without their parents, screaming and jumping in and out of the pool. Needless to say it kills the purpose of a relaxing spa....

- an underequipped fitness that only had one cardio machine. Two days later a treadmill appeared but there was no sign to indicate that the fitness was only partially finished or "work in progress". Again the management seemed to take for granted that guests are expected to accept and understand that they are paying for a stay in a hotel under renovation. Of course no water or towels in the fitness....

Overall, the impression is that the hotel has potential, a hypothetically nice spa and friendly hotel staff but they need to get their act together and work on the details to make it a wonderful experience and not expect guests to assume that the renovation is part of the decor.

  • Stayed: December 2013, travelled as a couple
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3  Thank totalhoteladdict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie B, Manager at Schloss Mittersill, responded to this reviewResponded 30 July 2015

Thanks for writting all Details down, it helps us to improve. And now after we finished all renovations you would be enthusiastic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

Amazing location on the top of a small peak right above the valley.
The castle has a late medieval atmosphere, warmed by the wooden rich interiors.
Excellent view from the room over the valley.
Spacious recently renovated room, large comfortable bed.
Very nice bathroom with a huge shower.
Both the breakfast and the dinner were excellent.
We stayed there for a long week-end and used it as a base to visit the Hohe Tauern National Park: Grossglockner pass, Krimml falls, but there's much more in the area.

Room Tip: Ask for a room with a view over the valley. It's great.
  • Stayed: August 2013, travelled with family
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1  Thank CristiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

We spend 4 days at this amazing castle. We were upgraded into one of the older rooms. The room where Henry Ford is rumored to also have stayed when he visited Austria. The beautiful ambience was complemented with delicious local food in the castle.

Room Tip: Ask for Henry Ford.
  • Stayed: June 2013, travelled on business
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1  Thank GourmetSelection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013 via mobile

Very happy with the overall setup and service. Hotel is beautifully restored. The half board is good value. The only downside for us was that you'll need a car to get around, as all other services are in the town within a 15 minutes hiking distance.

  • Stayed: October 2013
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Thank tonyw_oulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

Staying at this castle was the highlight of my 3 week trip. We enjoyed every part of our stay. the atmosphere, the service, the food, everything about our stay was amazing. We did the castle/wine tour and enjoyed it very much. The views are amazing. We enjoyed our walk into the town of Mittersill. I would definitely stay here ago.

  • Stayed: September 2013, travelled as a couple
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1  Thank Rhoda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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