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“Luxury with a capital L. Everything on the...”
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Very good
3 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Puerto de la Duquesa, Manilva, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
jasminem8...
Norwich, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
“Good outdoor space but lacking facilities.”
Reviewed 29 June 2018 for a stay in June 2018

This is a comfortable, bright and spacious apartment with lovely views and a great location, but overall we were disappointed given the price we paid for what was described as a 'Luxury" apartment. A BBQ was promised, which was important to us, but none provided and there was no shade over the dining table on the main terrace. We were hoping to spend time during the day relaxing on the terrace, but no umbrellas were provided with the sun beds and we found the retractable shade, under the Pergola over the rattan furniture, did not provide complete protection from the sun during the heat of the day. The beds guaranteed a good nights sleep and the bathrooms were well equipped, but unfortunately there was a continuous smell of sewerage coming from the ensuite. What attracted us was the use of our own private heated Jacuzzi bath on the main terrace. A few days before we were due to travel we were informed the Jacuzzi had broken down and was not in use and it was not repaired during our stay. Like the use of a private pool, we would have expected the use of a Jacuzzi bath would be regarded as an essential facility. The managing agents maintained their own standard rental terms and conditions, albeit not made known to us at the time of making the booking, meant the Owner was not responsible to pay compensation for the breakdown of any "appliance, service or facility" at the property arising from "unforeseen circumstances”.
We were only offered a goodwill token gesture for our disappointment and for the lack of this facility and apparently only because it was our 40th wedding anniversary celebration, otherwise we were not entitled to any compensation. We considered this inadequate given the price we paid for the apartment and most certainly did not compensate us for the lack of a BBQ, a heated Jacuzzi and adequate sun shades, which were our main criteria for booking this holiday.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Jul 2018
Dear guest,

After reading your review we feel really unfortunate you have experienced your stay with us in such a bad way, it is the first time we have had this kind of remarks about this property.
We have taken your comments on board and have undertaken the necessary measures to avoid this experience for our future guests.
Kind regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Susanb737...
Gibraltar
2 reviews
“Luxury with a capital L. Everything on the doorstep.”
Reviewed 9 June 2018 for a stay in May 2018

We will visit again. Good chiringito outside on the beach. Plenty of good bars and restaurants. Papiros is excellent.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Jun 2018
Dear Susan,

Thank you for your positive review!

We are happy to read you had a good stay in the penthouse Marina Castillo and the area. We hope to welcome you again in the future. Sincerely, Primrose Real Estate Sabinillas, Spain.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elaine C
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect, appartment, location and letting agents (Primrose)”
Reviewed 3 October 2017 for a stay in September 2017
1
person found this review helpful

The views were amazing, mountains, marina, beautiful little spanish village and the coastline, you could hear the waves lapping in the lounge of the property.
Lita from Primrose Real Estates was so pleasant and helpful. The complex is lovely with very good security. The property was so comfortable, loved the hot tub. We did not want to go home and look forward to our next visit.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Oct 2017
Hello Elaine,

Thank you very much for this very nice review about the penthouse and about us. We do our utmost to ensure that the guests feel welcome from the the first moment we overhand the keys of the accommodation.

You and Gillian, and of course your both husbands ;-), are very welcome guests. See you soon. :-)

Kind regards,
Lynn & Lita
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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