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“Good hotel except for rooms facing mountain (motorway)” 4 of 5 bubbles
Review of Belum Rainforest Resort

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Belum Rainforest Resort
Ranked #1 of 2 Hotels in Gerik
Kuala Lumpur, Malaysia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel except for rooms facing mountain (motorway)”
4 of 5 bubbles Reviewed 10 December 2013

Was there for the weekend with 3 kids. Very good hotel with peaceful surroundings, lake view, mountains and fresh air. My family was very happy with the resort especially the infinity pool which we had to ourselves as the hotel is mostly not fully occupied. # types of accommodation - deluxe/superior with wood structure w/o tv and no balcony, executive deluxe with balcony. Deluxe suite with concrete structure and only curtains to separate shower or bath tub w tv (not convenient for family although you can take your shower at the pool shower). Very beautiful and contemporary but only upper floors has view as lower floor may be due to privacy concerns but still facing the lake. Kampung rooms or traditional chalets by the lake is the most beautiful but expensive.
Food is overpriced by local standards. RM23 for a fried rice. Understand that most guest are westerners but could have been better if its priced lower so as to cater to all segments of society.
Boat ride is a must 2 choices - hotel RM60 p/pax with cleaner and nicer boat or drive about 4km to second bridge and hire a local boat for RM150 max 7 persons. Choose boat that has cushion seating as some only has wooden bench.

A very beautiful place to be for nature lovers. Enjoy night time serenity on the rooftop of concrete rooms with cool breezing air. Will definitely return as it has been add to my list of favorites.

One thing I hate is the rock solid mattress.

Room Tip: For those who hates frogs croaking, avoid Melia room facing mountain.
See more room tips
  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mike t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkbashah, Manager at Belum Rainforest Resort, responded to this review, 11 December 2013
Thank you very much for your nice feedback, we appreciated all your comments and are happy to hear that you enjoyed your stay at our Resort. With regards to the food pricing, we have another restaurant namely SiDai that offers moderate price which also caters to all types of society.
As for the beds, our medium firm beds are good for those long travellers and doing activities. It is also reduce back pain. We are also in the midst of having soft top bed liner for guest who prefer to have softer beds.

Once again thank you for sincere comments and we hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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475 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
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English first
Los Angeles, California
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

The rooms are modern, the food is great and the pool is nice. It sits on the shore of a lake so you can access the rainforest for wildlife viewing, bird watching and plant observation easy. The staff if friendly and is always willing to help get you around the property in their golf cart vehicles.

The resort is spread out so it takes a while to get from the lobby to your room.

The rooms with the lake views are amazing, peaceful with a view. The rooms a long the highway have no view and you can hear the vehicles on the road.

  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ChrisChris79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkbashah, Manager at Belum Rainforest Resort, responded to this review, 9 December 2013
Thank you very much for your positive feedback, we appreciated all your comments and are happy to hear that you have a memorable stay at our Resort. We also appreciate your feedback on the noise from the nearby road and will look at best possibles ways to overcome this in the near future.
We hope to welcome you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 24 November 2013 via mobile

Stayed at the resort for two nights. It's a great place if you are into nature. However there really isn't much to do at night - so bring a good book to keep you occupied. Stayed at one of the new rooms. Can't say I understood the concept as it was a bit too open for me- only a curtain separating the shower and toilet! and that led into another open area where there was a bath tub, again screened from the outside by a curtain!

The buffet at the restaurant was average.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank StefyKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkbashah, Manager at Belum Rainforest Resort, responded to this review, 9 December 2013
Thank you for choosing Belum Rainforest Resort for your recent stay and It was a pleasure to have you as our guest.
We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.
For your info, we have a reading area with selected story books which it now available at the ground floor of our phase 2
We also appreciate your feedback on the room and will look at best possibles ways to overcome this in the near future.
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Kuala Lumpur, Malaysia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 November 2013 via mobile

Well maintained resort. We got the room that can accomodate 3 people comfortably. Rooms and facilities were clean. Parking in the area was ample. Food choices at the resort were limited but price was reasonable and we got the buffet. We were on our way to the north and this was a good pitstop halfway from KL. Very green area. We went kayaking on the big lake. However the bamboo raft was not available, which was our first choice. Staff was friendly and helpful. The swimmung pool was nice but a bit small. And the lake is not for swimming. Overall good stopover.

Stayed November 2013, travelled with friends
Helpful?
2 Thank Berjalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkbashah, Manager at Belum Rainforest Resort, responded to this review, 9 December 2013
Thank you for taking the time to share your past experience at our Resort. We are delighted to see your comments and we are extremely thankful to read that our team was able to exceed your expectations. We are improving our short comings with regards to our recreational facilities.

Thank you again for posting your review and we look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dusseldorf, Germany
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 28 October 2013

We were here for just 2 days, expect a location in the rainforest and found a resort on a little island near a kind of motorway, a huge bridge with military bunkers from former times and the lake is
a manmade blocked waterreservoir (very large) with a lot of dead trees sticking out.
Guess in 10-20 years the lake will have a natual habitat, right now it looks a bit dead, not even fish hunting birds to see. The resort is a nice setup, the rooms are made in kind of style, a little pool is
there, a bar with some drinks direct at the lake, the restaurant has everything what should be at place.... But the crew is not very interested to serve, a coffe might need some 15 min to get, a bill as well. And the meals do sound good, but they aren't, somehow made without touch. Summary: it's all there, but the details which makes a stay nice and pleasant are not in place at all.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank HMann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkbashah, Manager at Belum Rainforest Resort, responded to this review, 31 October 2013
Dear Mr HMann,

We are extremely concerned to note your dissatisfaction during your stay with us.

We would to take this opportunity to apologize for the inconvenience caused that has happened to you and we are striving to improve our service quality and hope you are satisfied with the corrective action taken by us..

Thank you for bringing this matter to our attention .We continue to be committed to provide all our guests with the highest standard of service in the industry.

Once again please accept our sincere apology and we look forward to hear from you.

Regards

Ruslan Zainal Abidin, Resort Manager.
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KL
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 16 September 2013

The room is spacious .. clean .. but the decoration the bed sheet, pillow case are basics .. lighting in the room is okay but the lighting in the bathroom needs to be added .. especially for people like me who need to shave, i need better lighting - also, normally in other hotels they provide small retractable mirror to assist those who need to shave to have a better and closer view .. so perhaps Belum Resort can think of this too..

TV - there's a TV in my room but only 1 channel available - although only 1 channel available but the quality of the picture is so poor - i guess the signal's strength is so weak that has resulted in poor quality - i ended up didn't watch anything

Wi-fi - no wi-fi in the room - only provided wi-fi in restaurant and reception - but the connection is not stable too .. quite frustrating ..

Although people come here to explore the resort .. to enjoy the nature but when we come back to the hotel room after we have explored the natural beauty in the surroundings .. we need to rest and relax and some of us relax by watching tv, surfing the internet, chit-chatting with friends over social media .. so i hope these facilities can be improved ..

Food - I like it .. they provide good local delicacies - cooked in kampung style .. not sure about western food .. i didnt try .. the staff in the restaurant are very friendly and very helpful .. especially one girl named Ila .. thumbs up to her

Some works going on around the hotel to add more blocks of buildings i suppose .. swimming pool is quite small but okay ..

The view from the hotel is good .. but to go beyond that is even better .. took the package to explore the forest - got to see the Rafflesia, orang asli settlement and concluded with a visit to waterfall - good package, worth it

One more thing - driving there from KL will take around 4 hours (non-stop driving) but after Gerik appreciate if the resort could put up more signboards leading to the resort .. since this is my first visit to Hutan Belum and I reached there after dark .. so it was quite scary driving along the zig-zag hilly road and along the way when i couldn't see anymore signboards of Belum Resort i was not sure whether i was on the right track or not .. to make things worst my 3G didnt work in that area .. no connection means no GPS too ..

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank JOERIZAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkbashah, Resort Manager at Belum Rainforest Resort, responded to this review, 21 September 2013
Dear Guest,

Thank you very much for giving us a review of your recent stay at our resort.
Your feedback is valuable to us, as it gives us an opportunity to improve our service and product.

We strive to ensure our patrons experience the best visits possible during their stay and we fell short of our goal this time. Please accept our sincere apologies for the inconveniences experienced.

Rest assured, we take our guest comfort and satisfaction very seriously, my team is taking necessary steps to address the poor Wi-fi signal and television signal.

In the meantime, please do not hesitate to contact us if we can assist with anything else.
We do look forward to be able to serve you again in future.

Ruslan Zainal Abidin, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Subang Jaya, Malaysia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

The trip from KL was good up to Gerik town, but once you hit the Gerik highway, best be alert and avoid late evening trips. It took us 5 hours from KL to Pulau Bandung. The place indeed was unique. In the jungle wrapped up with a lake view , with the comfort of a fine resort facilities. Spacious room. Hospitality was ok, but it could be improved as a whole.

The place design was beautiful and one of a kind. Modern natural designs coinciding with nature at its heart.
Food in the hotel was fairly good. Priced affordable and reasonable.
Chicken chop not so good. Chicken curry was the best, enough for 2 ppl with 3 pcs of chicken.
Breakfast buffet was 50-50.Variety could be improved.
Nature walk was refreshing .Although a short distance but you will sweat.

Situation experienced that can/needs to be improved:
WIFI- the Wifi can't reach the rooms near the restaurant. Stating it as complementary wifi is not relevant in the room. It works fine at the restaurant . Even after changing to a room near the restaurant it was barely detectable.
TV - No tv in the room. It would good to have that .
BAR - probably the management is trying minimize alcoholic beverages availability ,hence the limited choices. That's fine. But the bar setup and design was so unique. Unfortunately , it seem under utilized. I think it can be a main attraction instead of it being left like an forsaken shake.
POOL - I understand that it is new, but the there was morse and frog eggs in it. Maybe no or insufficient chlorine usage.
SERVICE - The service was exceptional by some, while others could improve on volunteering responsiveness in greeting guess.

Overall, the place design was one of a kind. Peaceful ambience . Scenic views. Can't wait for the new phase to open tentatively in Sept. Rooms look extra interesting. Will definitely return there..

*Kindly note this view my personal views pertaining to my visit there from 26 to 28th August 2013.

Room Tip: Room 122 is at the back. No bed to read. Room 102 has a daybed to read near the window. 102 is bett...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Edwin_Irene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belum Rainforest Resort

Property: Belum Rainforest Resort
Address: Pulau Banding, Gerik 33200, Malaysia
Region: Malaysia > Perak > Hulu Perak District > Gerik
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Gerik
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Belum Rainforest Resort 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Belum Rainforest Resort is one of Malaysia's premier ecotourism holiday destinations. Set in the midst of a tropical paradise, Pulau Banding, the Belum Rainforest Resort, is everything nature-lovers and holiday-goers expect in a getaway destination: complete relaxation and serenity, stunning views and surroundings, adventure, and the chance to get close to nature.With the Belum-Temengor Rainforest literally at their doorstep, guests at the resort will have a rare opportunity to experience the soothing beauty and mystery of the vast jungle, which has remained untouched for centuries. Nature lovers will revel at the chance to observe the beauty of plants and scenery that can be found only rarely elsewhere. Meanwhile, thrilling outdoor activities await adventure seekers who crave for adrenaline-pumping experiences. ... more   less 
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Also Known As:
Belum Rainforest Hotel Gerik
Belum Rainforest Resort Malaysia/Gerik

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