We arrived with no booking so you would think the Reception staff would be knowledgeable and try to sell the place. 3 staff members at the counter. 2 on the phones and one looking at a computer screen. We stood around, not even an acknowledgement that we were there. Finally one attends to us and shows us a list of the prices and types of accommodation. I ask to see any pictures of the rooms and she points to a photo album of their mock orang asli village! Check in took much longer than it should, considering the hotel was near empty.
*The Reception staff seem to stare into their computers not knowing what to do.
*The rooms were lovely. Very tasteful decor and a lovely firm bed.
* Great bathroom and loved the windows with screens giving you the option of free air or the air-con. My one concern with the rooms was no TV. Sure it's nice to be away from those things but it should be your choice.
* Breakfast was fine. Though for the price and standard of the hotel, some better quality bread besides the supermarket sliced variety, and cereals seemed to be kids type. Try some muesli or Bircher muesli for variety for adults who don't want a cooked breakfast.
* Restaurant for evening meals was lovely. Good mix of western and local. However, more vegetables need to be served with the meal.
* Swimming pool- lovely spot and pool. Manager...you need to train up your towel desk workers. I went up to them and asked for towels.They just looked at me. I said it a 2nd time and same reaction. The 3rd time I said it, I actually pointed to a towel. (Having worked in Malaysia for a number of years, I am fully aware not to use too complex a sentence in requests, but considering the guys were working on the towel desk, the word 'towel' should be familiar). Finally one of the guys works out what we want and pushes the towel towards me and they go back to the conversation.
* Lovely view of the lake and the gardens are fabulous. However, one would expect an 'eco resort' to have some walking trails but there were none.
One staff member stands out for praise. Her name is Nazirah and she worked in the restaurant at both breakfast and when we had dinner. Not only was she highly professional, she was also very convivial and made us feel very welcome. She had excellent communication skills and went beyond the norm of most employees at this resort. Nazirah, deserves to go far in her career and we hope the managers of this resort acknowledge her efforts towards the guests.
- Official Description (provided by the hotel):
- Belum Rainforest Resort is one of Malaysia's premier ecotourism holiday destinations. Set in the midst of a tropical paradise, Pulau Banding, the Belum Rainforest Resort, is everything nature-lovers and holiday-goers expect in a getaway destination: complete relaxation and serenity, stunning views and surroundings, adventure, and the chance to get close to nature.With the Belum-Temengor Rainforest literally at their doorstep, guests at the resort will have a rare opportunity to experience the soothing beauty and mystery of the vast jungle, which has remained untouched for centuries. Nature lovers will revel at the chance to observe the beauty of plants and scenery that can be found only rarely elsewhere. Meanwhile, thrilling outdoor activities await adventure seekers who crave for adrenaline-pumping experiences. ... more less
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- Also Known As:
- Belum Rainforest Hotel Gerik
- Belum Rainforest Resort Malaysia/Gerik