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Hotel Hakuba Hifumi
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Reviews (104)
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All reviewsprivate onsenjapanese style ryokansmall dishesbeef shabu shabuomakaserice porridgeminute walk from the hotelski facilitiesjapanese breakfastsleeping areathe busdeluxe roomnot hesitate to stay here againgood sizejapanese experiencesashimifree shuttle
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Reviewed 26 December 2012 via mobile

We( 2 adults and 2 kids) stayed in the fuki room with the outside onsen, it was fab.
Tomo (the manager) offered to pick us up from the bus stop when we arrived - make sure you go to the Happo one stop. Both Tomo and Utah ( who does everything from Taxiing to serving breakfast) could not do enough to help - taking us to the ski shop to get kitted up and to the slopes and back.
They are friendly and helpful and put customer service first.
The food is fab, we had both Japanese and western style breakfasts but we really rated the Japanese style. We were here for Chistmas day so decided to have the top Japanese banquet from the restaurant- it was worth it as the different flavours and attention to detail was amazing.
The room was a good size, beds comfortable and warm but the only negative was the aircon seemed noisy at night.
Having an outside personal onsen is a must.

We would definitely recommend this hotel.

  • Stayed: December 2012
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Thank Mjgcrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 28 January 2015

Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba.

Thank you very much for telling us about the noise of aircon. After all it seems you truly enjoyed your stay and our Japanese cuisine, and it is our pleasure. We are always glad to do what we can at our best for guests.

All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!

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Reviewed 23 December 2012

Tomo and his staff were extremely friendly and accomodating. They always made sure that we had a way to get to the various slopes that we wanted to go to, and the meals there were top nosh. I would not hesitate to stay here again, and can't recommend them enough.

Room Tip: Deluxe value rooms were worth a try
  • Stayed: December 2012, travelled with friends
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Thank Jeremy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 18 January 2015

Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. As we are always doing our best to make your trip a wonderful one, it is nice to hear that you had great experiences at our hotel. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!

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Reviewed 12 May 2012

Special thanks to the owner of this hotel who looked after us so well. Clean, comfortable and kind. Although we were out of season we were looked after like royalty. Expensive, but worth it!

Room Tip: Go for the best room, worth the extra cost
  • Stayed: May 2012, travelled as a couple
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1  Thank alexist546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 18 January 2015

Thank you very much for visiting us all the way from London. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. We are grad to hear that you enjoyed your stay even you were out of winter season. We always do our best to make your stay a wonderful one in all seasons! Please do come back again in winter season to enjoy skiing next time. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!

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Reviewed 6 February 2012

What an excellent hotel.
Having stayed in over 60 different hotels around the globe last year (on business), this hotel is by far my favourite.
It offers refreshingly personal service where they simply cannot do enough for you. The rooms are impeccable (We stayed in the traditional Japanese rooms, a great experience), the food delicious, all amenities you expect are catered for, and the staff are just the most beautifully friendly people you could meet.
Our trip was for a ski holiday, and the dry room and ski room are great. The Onsen’s are fantastic way to relieve the bumps and bruises after a long day of falling on the slopes. It is a 5 minute walk to the slopes.
No hesitations in recommending this hotel to you.

Room Tip: Deluxe rooms offer a private Onsen. Worth it. if not, Japanese rooms are very comfortable and a great experience
  • Stayed: February 2012, travelled with friends
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7  Thank SeldomHome76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 18 January 2015

Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba. It is very grateful to hear you, having stayed in so many hotels around the globe, loved our hotel. All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!

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Reviewed 21 January 2012

We visited Hakuba for a quick bit of skiing during a recent visit to Japan. I choose this hotel from Trip Advisor reviews and must agree with everything that has been said before. After staying in a number of larger business style hotels, the change to a small family style establishment was amazing.

I was first impressed when we turned up at 8:30am of our check in day to drop of our bags. We expected to just dump our bags and hit the slopes but I couldn't be any more wrong. The staff were initially apologetic for not picking us up from the train station and then showed us to one of our two rooms which was already available (at 8:30am!). Once we all got changed we were driven to the ski hire shop and onto Happo. This first impression really set the scene for this hotel, they really go above and beyond what is expected.

In addition to the brilliant and friendly staff, the rooms are of a good size and comfortable. The food was excellent and eating dinner at the hotel on at least one of your nights is highly recommended.

This was our first stay at a more traditional style Japanese hotel and would definitely be encouraged to do it again. I rarely stay the same hotel more than once but this is one case were I would certainly do it again. I can't say enough good things about this place and recommend you try it for yourself.

  • Stayed: January 2012, travelled as a couple
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5  Thank TTim83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hakubahifumi, お客様担当マネージャー at Hotel Hakuba Hifumi, responded to this reviewResponded 19 November 2014

Thank you very much for your stay. We are really happy for the wonderful meeting with you at this modern-Japanese hotel in Hakuba.

Yes, we are proud of our "traditional and modern" Japanese style. It would give you a comfortable feeling at home. Our friendliness is from our honest wish to host our guests as much as possible. We are glad you felt happy. And your comment saying you’d like to stay our hotel more than once is the best praise. Thank you very much.

All the staff are sincerely looking forward to seeing you again with nice food, comfortable onsen, and smiles!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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