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Hakuba Resort Hotel La Neige Higashikan
Certificate of Excellence
Reviewed 3 June 2014

We stayed 2 nights during the low season at end-May, paying an average of 32500 per night staying at a room with a jacuzzi. Only breakfast was included.
Even the ryokan owner ( the ryokan we stayed before this hotel) was surprised when this hotel emailed to ask what time we would arrive at the Hakuba station. This was a good sign. My heart was thudding with hope - that the hotel stay would be a good one.
It was.
During our two-day stay, we were pampered by the staff. We enjoyed the room overlooking a beautiful forest. We liked chilling out at the lobby area. We enjoyed conversations with the hotel manager, Mr Yamaguchi. Mr Taka, who speaks very good English took excellent care of us, drove us to Happo station for hiking and back, also for dinner and back. He was sincerely concerned that we would have a very good time at Hakuba. You are wonderful, Mr Taka !
As we had to leave very early to catch a train on the day of departure, sandwiches were prepared for us and the restaurant staff remembered we loved fruits and specially prepared 2 boxes of fruits for us.
Thank you so much ! We were extremely grateful the staff made our stay a most enjoyable one.
Aside from The Lalu of Sun-moon Lake, Taiwan, Park Hyatt of Tokyo, The La Neige Higashikan Hakuba was one of the most fantastic hotel experiences we have had so far !

  • Stayed: May 2014, travelled as a couple
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1  Thank mordecai12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 - 80 of 138 reviews

Reviewed 1 April 2014

We selected La Neige Higashikan for our Hakuba holiday because of the reviews on Tripadvisor, and we were not disappointed. We can honestly say that in many years of travel we have never experienced such friendly, helpful and comprehensive service. We had a deluxe room, and it was very comfortable, spacious and quiet, with excellent bathroom facilities. The hotel's setting is very attractive, and although it is about 15-20 minutes walk to Happo Village, this was not a problem for us, and the hotel's staff were always willing to provide lifts in the local area when necessary. We ate at the casual restaurant in the hotel, as we don't particularly care for French cuisine, and found the food very good and reasonably priced. We would certainly like to return, and would have no hesitation in recommending La Neige to all our friends.

  • Stayed: March 2014, travelled as a couple
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1  Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

My wife and I had a week of skiing at Hakuba and had the pleasure of staying at this hotel. A beautiful well appointed room and exceptional service from all of the staff, who were incredibly obliging and helpful in every way. A special credit to the Manager, Mr Sou Yamaguchi, who ensured that we had the very best experience. We are well travelled and this hotel is one of the best we have stayed in. Highly recommended.

Stayed: March 2014, travelled as a couple
2  Thank Graham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

Welcome Mr Hellier,Wow only my parole officer calls me Mr Hellier.
Those were the first words spoken by the staff of La Neige Higashikan on my arrival ,and set the tone for a week of impeccable service,great food and honest concern for my holiday enjoyment.
The setting, think snowbound mansion.
The feel ,think Downton abbey.
The staff ,think ( I don't have staff at home so this must be better)
Mr Hellier thinks,just book next year before everyone else does.
Enjoy

  • Stayed: February 2014, travelled with friends
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2  Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

The staff the staff the staff and their service mentality makes this phenomenal. When you arrive, they sets you on sofas in lounge and serve you tea and snacks while checking in, they take care of your skis and boots every night and morning. They drop you and pick up in private vans to/from Sakka lift which is 2 minutes away! They make dinner reservations, they help ship back your luggage via takuben, the rooms are great --- we booked Corner Deluxe worth it because of the huge jacuzzi tub in room that fits 3. Breakfast was good (not spectacular); dinner in restaurant very good. Will go back again!

Room Tip: Corner Deluxe with in room jacuzzi tub
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  • Stayed: February 2014, travelled with family
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3  Thank D_C_Exp_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014 via mobile

Wonderful stay at La Neige, the staff were so lovely and caring - always smiling and willing to help at all times! Beautiful place :) would highly recommend this place. A little bit dosppointed that they did not have any Japanese cuisine in the resort but not enough to not make me want to stay here again!

Stayed: February 2014, travelled with family
2  Thank Christineh1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

My family and I recently stayed at La Neige and were truly blown away by the level of service and genuine warmth of all the staff including So, Teru and Kay. Nothing was too much for them and hotel was gorgeous as well. Thank you to all the staff at La Niege- you truly made our holiday so much better.

  • Stayed: January 2014, travelled with family
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1  Thank RayF280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hakuba Resort Hotel La Neige Higashikan

Address: 4744 Wadanonomori Happo, Hakuba-mura, Kitaazumi-gun 399-9301, Nagano Prefecture
Phone Number:
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #6 of 125 Hotels / Ryokan in Hakuba-mura
Price Range: £173 - £439 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hakuba Resort Hotel La Neige Higashikan 5*
Number of rooms: 28
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