The family (2 adults and 2 young girls, 6 and 8) spent a week at Heidihof in January 2013 and had an amazing experience. As many have commented, the family running the hotel are very welcoming, friendly and really go out of their way to make staying there a much more personal experience than some other places we have stayed. This really became important when we had some difficulties (I got lost in the mountains!) and the family were extremely helpful for my wife in dealing with the situation (talking to the police, keeping the kids entertained etc). We really liked starting the day in the breakfast room looking at the mountains, enjoying fresh croissants, coffee, eggs and then heading off to the fantastic snow at Happo, Tsugaike etc or having a day off to see nearby attractions like the snow monkeys or Matsumoto castle. Other great features at Heidihof include the large onsen, close proximity to restaurants, ski hire and convenience store in Echoland, large drying room and the lounge area. We can't wait to get back to Hakuba and will definitely stay at Heidihof (and will go backcountry with Evergreen guides!).
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