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“A great experience overall!”
Review of Hakuba Echo Hotel

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Hakuba Echo Hotel
Ranked #16 of 101 Hotels / Ryokan in Hakuba-mura
1 review
“A great experience overall!”
Reviewed 2 February 2014

Staff are exceedingly friendly and accommodating. They went above and beyond to make our stay as comfortable as possible, even driving us to doctors appointments when my boyfriend dislocated his knee.
The location is great with free shuttles to all the resorts and many great restaurants along the strip. A hot breakfast daily was an added bonus! Would recommend this hotel to any couple of family.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 January 2014 via mobile

Loved this place from the second we got there til the second we left. Staff were amazing, friendly & helpful, with customer service that goes beyond the norm. We are a family of 6 and stayed in the 3 bedroom condo, it is gorgeous.

The hotel is on the main street of Echoland, many restaurants to choose from right on the doorstep. Day trip to Snow Monkeys is a must.

Negatives: To get to the slopes you need to catch a bus (minimum 5 to 10 mins, or longer, depending on where you go) shuttles to the snow resorts are limited to certain times, very important to plan your day around the bus schedule of the resort you plan to go to. Also, the drying room is very small, only 2 stools to sit on & it was always very crowded in there, especially in the morning when everyone is trying to make the shuttles after breakfast.
Would we recommend it ? Absolutely !!! This small boutique hotel felt like a home away from home. Tina from Snowbeds Japan, is based in Australia & organised everything which made it very easy for us. Mitch, Kanako & all the staff in Hakuba made our holiday one we will never forget.
Thanks to all the staff who always treated us like old friends.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LKSLKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 January 2014 via mobile

Unless you get the large apartment with proper bedrooms the family 2 bedrooms can b a bit small. The hotel laundrette is not just for hotel clients so getting a machine can b difficult when there r only 2 working!!!! Not good
Staff r friendly and some of them really went out of their way
to help us. The free shuttle bus is a pain as service doesn't run all day.
Echoland is a bit out of the way. I would suggest staying in Happo where there are stacks if places to eat

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank debra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina D, General Manager at Hakuba Echo Hotel, responded to this review, 10 September 2014
Hi Debra S, Thank you for your review and feedback. Unfortunately when you asked for an upgrade when your eldest son decided to join your holiday we had no larger sleep 5 rooms available however we did offer for him to have a compact room which you declined in favour of futon being added to your room. This of course made your room more compact as the family rooms are designed for 4 not 5 people. Last season was also unexpectedly busier than normal and the resorts shuttles at times were busier than previous seasons which they were not prepared for. As a result we are expecting more shuttles for coming seasons as well as now Echo Hotel will have its own shuttle service. At the time of your stay we had a washing machine breakdown, please know this was booked for immediate repair and was back working very quickly: I note your review was posted on the day it broke down. Having talked and emailed you directly I am glad you stated you “loved your hotel” and you had an enjoyable stay, visited multiple resorts rather than just Happo One Resort where you mentioned you had previously stayed. There are also more restaurants in the concentrated area of Echoland than in any other area and there will be even more opening for next season. I hope you choose to come stay with us again. Kind regards Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
23 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 December 2013

What a find! Thanks to Snowbeds who arranged our 2 bed, 2 bathroom apartment (thanks Tina), we arrived to find fresh friendly faces welcoming us to Echo Hotel. In a great location, we walked everywhere to great restaurants and bars (which staff could readily recommend), and if we couldn't there was the hotel mini-van to take us. Mitch, Sally, James and the gang cooked ski-ready breakkies, complete with vegemite for the desperados who can't cut their Australian umbilical cord. Our roomy & spuriously clean apartment had lovely morning and evening views of this winter wonderland, albeit any late night revellers or early morning snow ploughs can be heard - but we figure its all part of the experience. The Snow'd Inn bar on site overlooking the street, sports a great concoction of Sally's gluhwein amongst other bevvies, bar tapas, on-screen winter sports and a passing parade of visitors with their daily diet of ski war stories. Honestly this is Hakuba's best as the team go above and beyond who made our stay into the New Year at our HAKUBA home. Arigato - the Hume's and Davis's

Room Tip: We liked the apartment without a key because as friends we could come and go and not worry who had t...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoodFang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 May 2013

My husband and three teenage boys went to Hakuba and arrived at 0200hrs on the 22nd December 2012 - after being picked up at Narita Airport, Tokyo and driven the nearly 6 hour drive. The Mini van that picked us up was warm and very comfortable. The driver was lovely, courteous and accommodating when needing toilet stops. Tina at Snowbeds had organised this service and we will use it again in December this year when we go back. We had the kitchenette/2 bedroom suite on the first floor and cannot complain about anything. The staff, especially Ali were wonderful and we missed them very much when we went onto Toyko for another 6 days. We are in the process or organising flights and accommodation at the moment for another 15 days at the Echo Hotel in December 2013/January 2014., we loved the village atmosphere of Hakuba and the genuine kindness of everyone we met on our trip. Echo Hotel will become our home base for many years of skiing, we loved it. Roll on Christmas!!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Supernurse59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2013

Our family of five, and a friend stayed at the Echo Hotel in January this year. We loved the hotel - the staff were fantastic, the rooms very clean and comfortable, and the location wonderful as we were able to walk to a different restaurant every evening. The shuttle stopped just across the road so we were able to get to and from the slopes very easily. We stayed in a 2 bedroom kitchenette suite, and our daughter and friend shared a twin room. Although the bathrooms were small, the bedrooms were spacious and the wardrobes great. We loved the downstairs bar area during the evenings, and really appreciated the cooked breakfast every morning. The laundry was very convenient – important when travelling with a family! A special thankyou to Steve for waiting up for us until 3.30 am the first morning, and to all of the staff for their wonderful service. Booking through Tina and Snowbeds was incredibly easy, and the machine generated automatic quotes made planning the holiday and comparing accommodation rates simple. We loved the holiday so much we have booked a condo for next year!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ted_B255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2013

Four of us stayed in a condo at Echo Hotel for nine nights. We originally booked a seven night/ six day ski package but loved it so much we stayed on for a couple more days. The condo was fantastic, especially for the package price we got and was very easy to book through Tina at snowbeds travel. Echo hotel is in a great location - surrounded by restaurants and bars and the ski shuttle bus just over the road. Pool table and lounge upstairs were great for relaxing and meeting people although we hardly wanted to leave our comfy condo! Highly recommend.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harpers27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hakuba Echo Hotel

Property: Hakuba Echo Hotel
Address: 3020-503 Oaza-hokujo,, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Phone Number:
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #16 of 101 Hotels / Ryokan in Hakuba-mura
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hakuba Echo Hotel 3*
Number of rooms: 13
Official Description (provided by the hotel):
This popular hotel comprises two bedroom kitchenette suites, two bedroom family suites, deluxe twin/king rooms, twin queen rooms, compact twin/queen rooms and luxury two, three, four and five bedroom condominiums. All room types come with ensuites and mountain or tree views. The top floor lounge has stunning views of the mountains including the Olympic Ski Jump and has a pool table, lounge area and large flat screen TV. There is a second lounge with cozy fireplace and a bar at street level as well as a laundrette which is open to the public. Echo Hotel is one of Hakuba's best value for money establishments with its excellent location, spotless rooms and friendly staff. Echoland, the area it sits in the heart of, is surrounded by restaurants, shops and bars. This area known as "the village" is where most of the independent restaurants are and has a large selection of international cuisine. If you are not wanting to dine in hotel restaurants then you will more than likely come into this area at night if staying in any other area. Located in the main street this hotel is only a five minute free shuttle to Happo One or 47/Goryu Resorts. The free resort shuttle stop is right opposite the hotel and walking to either of these resorts takes 10~15mins. The hotel also offers its own morning shuttle service. ... more   less 
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