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“Amazing!”

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Hakuba High Mount Hotel
Ranked #19 of 101 Hotels / Ryokan in Hakuba-mura
Newcastle
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing!”
5 of 5 bubbles Reviewed 17 March 2013

I just returned to Australia from my trip to Japan. I stayed 12 nights (early march 2013) at the Highmount Hotel and just loved it! Joe and all the staff are incredibly helpful, and nothing was too much to ask. They drop you off at the Sakka lift on happo one and even give you some coins to use in the pay phone to pick you up at the end of the day! The food in the hotel is awesome! The fried dumplings are a must, and the breakfast each day includes lots of fruit and yoghurt, eggs and bacon, toast tea and coffee.. Exactly what's needed before a day on the mountain. Internet is free in the lobby, but you can also get a modem for your room with a wireless router, so when the weather is bad, a day watching YouTube is a click away. The genki-go shuttle bus runs at night to get you to restaurants and back home. And there's lots to choose from if you want to head out. One thing I should mention, is Japan is still pretty much a cash based economy, ATMs are ath the 7/11's some service stations (not all) and there's one at the happo information centre. I generally make it a rule to have 20000 yen ($200au) in my wallet all the time, that will easily cover any unforeseen costs. And then use that money to pay for trains back to Tokyo and to the airport.
That said, I will be back next year, and bringing a few friends, and I wouldn't stay anywhere else, the Highmount Hotel is number one!

  • Stayed March 2013, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 reviews from our community

Traveller rating
    44
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Perth, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 4 March 2013

I stayed here over New Years for a week and wished I'd stayed somewhere closer to the ski lifts.
The family were quaint, although when I had to ask if I could exchange AUD for YEN because I had run out of money (and there it is very difficult to get to an ATM from all the way up the hill) I copped attitude and a lecture at a very stressful time (being stuck in another country alone with no money).
The place smells a bit old, and is all the way up the hill from anywhere you're going to want to go. It wouldn't be an issue in summer, but in -18C or when you're carrying skiing gear and you're exhausted, it is.
The breakfast was boring. For an english person, you get the same sausages, runny scrambled eggs, and white bread every single day.
The onsen was good though. And the wood fire if you could get a seat near to it was very relaxing.
Most of the other guests I spoke to were happy enough, but if you're single and want to go out alot, this isn't the place for you. I recommend Mominoki.

Room Tip: Don't go on level 2. You will not get any sleep at all with the restaurant right next to you.
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  • Stayed December 2012, travelled solo
    • Value
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Helpful?
1 Thank NessyCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 February 2013

Stayed here with some mates for a week in Feb 2013.
Amazing staff who go out of their way to make sure your stay is enjoyable and are always willing to help you out with advice or a friendly chat over the bar
The courtesy shuttle is also a huge bonus!
Would recomend anyone to stay here, we enjoyed it that much!

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank SJVW13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tweed Heads, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 February 2013

We stayed in january 2013, service from all staff exceptional as well as their english. Rooms are clean and normal size for Japan, my only concern is the hire gear is outdated and expensive for what it is, however the service is so good I would have no hesitation in recommending this place to my freinds. Thanks everyone

Room Tip: All rooms are the same
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 February 2013

Thank you so much to Joe and his family and staff for being so attentive and accommodating for us when we stayed. They were always there to help with transport, medicine, restaurant bookings and practicing Japanese. They would go out of their way to help you and with young kids that always helps. Will stay again and recommend highly.

  • Stayed January 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 27 January 2013

We stayed here in January for a skiing holiday. We found the staff at the hotel were so helpful and friendly. We were taken by bus to the ski lifts each morning and a phone call meant we were picked up in the evening. There was also a shuttle to any of the restaurants in town and the desk would book the restaurant for us.

The rooms were comfortable and had a great view of the snow covered trees.

  • Stayed January 2013, travelled with family
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Helpful?
1 Thank rep123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 19 January 2013

The service from the staff at the high mount hotel was exceptional. They speak English very well and in a cold, snow skiing location being able to get around easily with snow gear was important to us. The staff were always willing to drive us to dinner at night and snow fields in the morning. My husband and I had a wonderful holiday. Recommend!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hakuba High Mount Hotel

Property: Hakuba High Mount Hotel
Address: Wadanomori, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Bar / Lounge Shuttle Bus service
Hotel Style:
Ranked #19 of 101 Hotels / Ryokan in Hakuba-mura
Hotel Class:3 star — Hakuba High Mount Hotel 3*
Number of rooms: 40
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