We stayed in Hotel Viola after staying in another Australian run lodge for 3 days. This is by all means a much better experience, and we only need to pay 1/3 of the price per night.
In the other very expensive but modern design lodge, we have no service, no people at reception, no pick up after a hard day of skiing, no one to get you clean towels even if you requested for them.
Hotel Viola gave us the best service, pick up and send us to the lift/bus station everyday, we didn't have to carry our heavy ski. They would recommend and drive us to restaurants for evening meal. They have small but clean onsen that we used every night. Rooms are spacious by Japanese standard. We just love it. The Japanese owner, as mentioned by other reviews does not speak a lot of English but other hotel staff do and they made every effort to ensure our stay is comfortable and enjoyable.
I didn't want to book this hotel when I was doing my research because it seem quite far away from everything else! But location is not a problem because the hotel staff will drive you to where you want!! Just make arrangements with them in advance!
Love it. regretted paying so much staying in the other lodge. Would come back if I come to Hakuba again!