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“We will be back !!!”

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Hotel Montblanc Hakuba
Certificate of Excellence
Newcastle, Australia
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“We will be back !!!”
5 of 5 bubbles Reviewed 31 January 2014 via mobile

The hidden gem of Hukaba.!! What a find, just did the search on booking.com for reasonably priced accommodation near the snow and up popped Hotel Montblanc. Sensational !! Sousa the Manager was awesome !! On our arrival by bus from Tokyo Souza organised to be picked up from the bus stop and brought to the hotel . Same as when we checked out, 7 days later ,he then organised transport to the bus stop.
The other staff were so polite and helpful as well, greeting us at the door and making sure the slippers were in order at the front door.
Organizing lift tickets from the hotel saved us heaps and was so quick and easy and it was just added onto the bill so we paid it all when we checked
out.
The free snow shuttle stopped directly out the front of the hotel every half hour, which was so good and the slopes are only 5 minutes away .
The rooms were a great size , were clean, but a change of towels every few days wouldn't have gone astray.
Breakfast was just the right size and very tasty.
One downfall is that smoking needs to be outlawed from the foyer and hallways.
But overall the best value for money ever!!!
Souza is the man !!!!!!
We will be back !!!

Stayed January 2014, travelled with family
Helpful?
4 Thank dazzlindazzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montblanc H, Guest Relations Manager at Hotel Montblanc Hakuba, responded to this review, 15 January 2017
Thank you very much for your review Darin, your opnion and suggestions are very important to improve our service and make stays of future guests as pleasant as possible.

I would like to request the kindness of posting your review also on booking.com (if your reservation has been made on the site) so that the guests who search our hotel will have the option of your experience with us.
We hope to host you again.

Regards
Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

149 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Brisbane, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 January 2014

This was a great stay. So close to the ski fields with a bus stop out the front to take you up to the mountain. The rooms were clean and a good size. The staff were so very nice and accommodating. The extra thing I liked was the free shuttle bus every night to the Onsen (hot springs) which was fabulous after a day of skiing.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kimmyprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montblanc H, Guest Relations Manager at Hotel Montblanc Hakuba, responded to this review, 15 January 2017
Thank you very much for your review , your opnion and suggestions are very important to improve our service and make stays of future guests as pleasant as possible.

I would like to request the kindness of posting your review also on booking.com (if your reservation has been made on the site) so that the guests who search our hotel will have the option of your experience with us.
We hope to host you again.

Regards
Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 January 2014

We just stayed here for 3 nights. The rooms are basic, but warm, clean and comfortable. The hotel is in a great location to the slopes, and easy access to local restaurants. The staff are friendly, helpful and go the extra mile to make your stay enjoyable. The in-room wifi is very fast. I would recommend this hotel to anyone wanting good value for money.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaichapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montblanc H, Guest Relations Manager at Hotel Montblanc Hakuba, responded to this review, 15 January 2017
Thank you very much for your review, your opnion and suggestions are very important to improve our service and make stays of future guests as pleasant as possible.

I would like to request the kindness of posting your review also on booking.com (if your reservation has been made on the site) so that the guests who search our hotel will have the option of your experience with us.
We hope to host you again.

Regards
Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

First time to Japan as beginner skiers and loved our stay in Hakuba. Hotel is very handy to the slopes with a shuttle to take you there and back. Hotel is clean, breakfast was unique and surprisingly filling, the onsen was bliss after a day on the slopes and the team at the hotel friendly and Souza can organise anything you need. Will definitely be back in Hakuba to improve our skiing and would most definitely stay here again. Wake up call to come to breakfast was good to get you up and about and not wasting away your holiday. The smoking area did drift into another parts of the hotel unfortunately.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Candice E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montblanc H, Guest Relations Manager at Hotel Montblanc Hakuba, responded to this review, 15 January 2017
Thank you very much for your review Candice, your opnion and suggestions are very important to improve our service and make stays of future guests as pleasant as possible.

I would like to request the kindness of posting your review also on booking.com (if your reservation has been made on the site) so that the guests who search our hotel will have the option of your experience with us.
We hope to host you again.

Regards
Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenelg, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

A friend and I stayed here for 10 days in January 2014. Both of us had never been to Japan before and it was very overwhelming.

When we first arrived at our hotel we were greated by a very friendly and helpful man named Souza. I've done my fair share of travelling and have never recieved such amazing personalised service as I did staying here.

Just to name a small few.. I sprained my ankle snowboarding and was picked up by Souza himself from the ski resort, he brought me ice for my ankle and prepared and brought me food up to the room. He arranged all of our tours and he knows ways to save you money. I saved 75% doing the snow monkey tour by catching public transport (about $75) and this way I interacted with locals and experienced it differently. A few times we slept in and we were always ALWAYS phoned to give us a "wake up call" so we didn't miss breakfast. The hotel have a big bus and mini-van and we were given lifts to the bank to exchange our Australian dollars and Souza was our own little personal interpreter. We got taken to the convienience store also and to local supermarkets. All the other staff were extremely polite and friendly, always smiling and happy. English speaking abilities were limited so we weren't able to interact as much as we would have liked to. Might need to pick up on my Japanese.

Souza is a local who can speak fluent English and Japanese and he knows everything to do and see in Hakuba and this really made our trip great.

The hotel itself is in a great location around 600m from the Goryu ski resort, theres plently of bars and restaurants all within a short walking distance. Convience store closeby, regular bus shuttle which literally stops out the front of the hotel.

Wifi internet is super fast with a good range signal. Rooms are adequate and heaters are extremely warm, breakfast and dinners are good here also. Normally I can not be bothered writing a review but I feel it is the least I can do in return!

Arigatou gozaimasu.

Stayed January 2014, travelled with friends
Helpful?
3 Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montblanc H, Guest Relations Manager at Hotel Montblanc Hakuba, responded to this review, 15 January 2017
Thank you Martin for choosing Hotel Mont Blanc Hakuba.

We’d be grateful if you would review us on TripAdvisor, your opnion and suggestions are very important to improve our service and make stays of future guests as pleasant as possible.

We would like to request the kindness of simple copy and paste your review also on booking.com (if your reservation has been made on the site)So that the next guests will know about your experience with us.

Thanks again, and we hope you'll choose Hotel Mont Blanc Hakuba Group the next time you're in Hakuba-mura.

Regards
Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, W.Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 January 2014

Fourth time staying here and although the rooms are pretty much the same since I first stayed 8 years ago, there is always fantastic service. The breakfasts and dinners are delicious and the location is a super convenient stroll to the ski lifts.

The in room wifi is super fast which is a massive bonus.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bazilmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montblanc H, Guest Relations Manager at Hotel Montblanc Hakuba, responded to this review, 15 January 2017
Thank you for choosing Hotel Mont Blanc Hakuba.

We’d be grateful if you would review us on TripAdvisor, your opnion and suggestions are very important to improve our service and make stays of future guests as pleasant as possible.

We would like to request the kindness of simple copy and paste your review also on booking.com (if your reservation has been made on the site)So that the next guests will know about your experience with us.

Thanks again, and we hope you'll choose Hotel Mont Blanc Hakuba Group the next time you're in Hakuba-mura.

Regards
Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 12 January 2014 via mobile

Close to slopes, easy ambient, great service, very competent and friendly staff. breakfast was good.
Very simple rooms, not particularly fan of the Japanese style room with the futon on the floor, but you have the western style bedrooms to choose. I would recommend it if all you want is to ski all day and just to crash in somewhere close

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montblanc H, Guest Relations Manager at Hotel Montblanc Hakuba, responded to this review, 11 January 2017
Thank you very much for your review Jenn, your options and suggestions are very important to improve our service and make stays of future guests as pleasant as possible.

We made a few changes in the menu and we have a mini buffet alternated with baked beans, toast, fruit, corn flake, granola, yougurt, cheeses, salad, fries, nuggets, juice, milk, citron tea, coffee, black tea, and the Hot plate with eggs, bacon, ham or sausage and 2 breads (croissant, roll, cheese bread).
In the rooms we are sticking cups and bags of green tea and English tea as a courtesy.
We also have a partnership with Spicy rental one of the most renowned in several resorts. With equipment always renewed and of excellent quality.

We hope to host you again.
Best Regards
Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Montblanc Hakuba

Property: Hotel Montblanc Hakuba
Address: 22200-8 Kamishiro, Kitaazumi-gun, Hakuba-mura 399-9211, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service
Hotel Style:
Ranked #7 of 101 Hotels / Ryokan in Hakuba-mura
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Montblanc Hakuba 3*
Number of rooms: 23
Official Description (provided by the hotel):
Hotel Montblanc Hakuba Manager Nice hotel,located well,very good prices,free parking,free internet wirelless,also notebook to rental,japanese&western style roons with b , young friendly employees ,portuguese & english talker,drier & lockers roons,collective bathtub,smal living.... Our restaurant offers a diverse menu set on a backdrop of the beautiful Hakuba. Our 'East meets West' menu is sure to delight even the pickiest eaters. Traditional Japanese & Modern Western dishes are made from the finest ingredients Japan has to offer such as Japanese rice, famous Nagano apples, vegetables and selected meats prepared by our Chef from overseas. A vegetarian menu is also available if required. An assortment of beverages are available including soft drinks; Japanese & International beers; Shochu (Japanese Sake); Hakuba's selected wines; Bathe in natural springwater bathtubs (from the Japanese Alps) after a day on the skifields to reinvigorate & relax. If you would like, you can even enjoy a more invigorating & scenic experience at the nearby Rotenburo Onsen. Discounted tickets are available for all our valued guests. Our Services Built in a traditional Japanese/Western style, our aim is to provide a hospitable & personal service to make your stay as comfortable as possible in Hakuba. The Services we offer include: Daily Serviced Rooms Wireless internet access and Internet kiosk with Ski-lift passes & Equipment hire all inclusive (Any information in regards to Ski Lessons, Rentals, Tours, Transfer to and from Hakuba Goryu by regular shuttle and Hotel transfers to other Hakuba resorts is very easily accessible). Business facilities: Air conditioning TV In-room heater Refrigerator (available in some rooms) Private Shower (available in most rooms) Wireless / WiFi internet access Japanese Onsen (i.e. "Bathtub") with facilities including hairdryer, shampoo, soap, toothbrush set; Mixed Menu (Western and Japanese) Vegetarian menu also available on request We can advise and help to book airport transfer to hotel. ... more   less 
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