If you are expecting beautiful surroundings when off the slopes, look elsewhere. If you are focused on skiing and don't mind a more modest place to stay, you'll be delighted. The room we stayed in showed quite obvious ill-repair (a damaged light fixture, chipped furniture), as did some of the common areas of the hotel generally. But the staff and convenience more than compensated. We found the service to be superior: they picked us up at the Information Center, and dropped us off there after we had checked out; the rental prices for equipment for our daughter were reasonable; it was very convenient to buy passes for the day at the front desk. The staff speaks some English - if you can speak some Japanese, it will be easier, but you can get by without. Breakfast in the large dining room was adequate. The onsen in the hotel was a welcome comfort after a day on the slopes. You are a short walk from the night-time bus, which will take you to the many restaurants near Hakuba Train Station. The base of Happo-one is a short walk through a field and across a street, so the main event - skiing - could not be easier to get to.
Some people will not find this hotel to their taste, but we felt very well taken care of and we would happily return both to ski at Happo-One and to use Hotel Rosenheim as our base of operations.
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