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“Excellent service, very convenient, but modest lodging”

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Resort Hotel Rosenheim Hakuba
Ranked #57 of 101 Hotels / Ryokan in Hakuba-mura
Kuwait City, Kuwait
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent service, very convenient, but modest lodging”
Reviewed 22 February 2014

If you are expecting beautiful surroundings when off the slopes, look elsewhere. If you are focused on skiing and don't mind a more modest place to stay, you'll be delighted. The room we stayed in showed quite obvious ill-repair (a damaged light fixture, chipped furniture), as did some of the common areas of the hotel generally. But the staff and convenience more than compensated. We found the service to be superior: they picked us up at the Information Center, and dropped us off there after we had checked out; the rental prices for equipment for our daughter were reasonable; it was very convenient to buy passes for the day at the front desk. The staff speaks some English - if you can speak some Japanese, it will be easier, but you can get by without. Breakfast in the large dining room was adequate. The onsen in the hotel was a welcome comfort after a day on the slopes. You are a short walk from the night-time bus, which will take you to the many restaurants near Hakuba Train Station. The base of Happo-one is a short walk through a field and across a street, so the main event - skiing - could not be easier to get to.

Some people will not find this hotel to their taste, but we felt very well taken care of and we would happily return both to ski at Happo-One and to use Hotel Rosenheim as our base of operations.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flatcat90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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59 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Honolulu, Hawaii
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 January 2014

3minute walk to the lift. Can ski to the front door if ya got the skills. Hot springs inside 2nd floor are pretty nice and maintained well. I was put on 5th floor of new wing. Very nice. For the price. Don't have the biggest expectations. Its modest and prefect for the person there to SKI not be a hotel snob. Fresh robs,towels and Tea every other day. Breakfast is certainly worth the convenience.

Things to know:
no wifi in rooms (most) Lobby Only..
Always have Cash(Yen)
Must drop keys at front when leaving (power shuts off)
Great ski/boot storage room
Staff speak some engrish...

Room Tip: New wing? 506 corner room. 2nd floor is the Onsen(HotSprings) Male and Female.. Traditionally prope...
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Fillywonka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 January 2014 via mobile

The first thing to note is accommodation in Hakuba is expensive - and this is at the cheaper end. So, you get what you pay for with the rooms which are dated and have limited supplies (no shampoo etc) and services (room not serviced daily). That said they are comfortable and for the few hours you use them I'm a ski trip, perfectly fine.
The location and hosts are excellent. The owners are brilliant and helpful despite a language barrier. If you take the airport shuttle bus you MUST ensure they know you are coming late - an email won't do - otherwise you'll find yourself there at 2.30am with no room...

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Englishtraveller75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 April 2013

Stayed at Rosenheim Hotel for a week in Feb 2013. Great location in Happo with a short walk to the Nakiyama lifts. Longer walk to restaurants is required, but still accessible by walking.
Rooms were of comfortable size, but dated and not very clean. Beds were very short.... futons probably be better. Heating via a split system, made the air very dry.
Breakfasts were reasonable, nothing special but filing and giving you a good start to the day.
Common areas, ski locks, etc, were good. On premise onsen was great.
Hotel staff was very helpful and accommodating to your requests.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wojtek23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
203 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 13 March 2013

The Rosenheim Hotel is in one of the best locations in Happo; walking distance to a ticket office and the Nakiyama lifts.From your room or the onsens you can see the downhill courses, dating from the 1998 Olympics and the Nakyiama 3 runs. You can even see the night skiing from the onsens. Unfortunately the hotel is in serious need of maintenance, refurbishment and upgrade, The hallway carpets are worn and the paintwork is shabby. Parts of the hotel seem to be shut down or closed off. Lights are turned off and should you want to spend a day indoors, you may feel cool as it appears that the heating is off for most of the day. There is only one public area to sit with a few tables and chairs and a couple of small couches. Considering how large the hotel is, one would expect a bigger lounge area and perhaps even an open fire and some couches in front of a TV with a variety of cable channels.This lobby area is the only place you can access the wifi and there is no LAN in the rooms so you need to sit in the lobby for internet access and as smoking is allowed in this area it can be very smokey there. Some areas are not very skier friendly as there are steps up to the hotel and then steep steps down to the ski and boot rooms. Snow is not shovelled off the steps to make access easier.
Our room was reasonably clean and a reasonable size with 2 old couches covered in throwovers but they had very worn arm rests and were quite shabby. It would have been better with 1 couch and perhaps a small table and 2 chairs. The twin beds were somewhat uncomfortable with old bedspreads and a blanket. Doonas would have been more pleasant. We had a flat screen TV but only local Japanese channels.There was an electric jug and tea supplied but no fridge in the room. It was possible to adjust the heating and open a window in our room which was appreciated. We stayed in this hotel for 8 nights and our room seemed to be serviced every second day but in a minimal fashion. Towels and yukatas replaced but bathroom amenities, particularly soap were not. Beds were only made once when the sheets were changed. Amenities in the onsens were limited to liquid soap and a combined shampoo/conditioner. A bit different to what we found in other onsens. Breakfast was included in our tariff and there was an announcement throughout the hotel at 7.20am to go to breakfast. This was a mix of western and Japanese courses it was adequate but quite basic. We ate dinner in the restaurant one night and the meals were again very basic and relatively expensive for what you got. However Service was efficient and friendly. There is a basic laundry but as with anything else in this hotel it was old and you had to pay for anything extra. There is a safe in the room which is very convenient but it irked us that you had to put 100 yen in every time you wanted to lock it.
Smoking is allowed in the hotel and there are smoking areas at the end of the corridors on each floor so the place smells of cigarette smoke and can be quite unpleasant if there are a lot of smokers in the hotel. Fortunately our room did not become affected by the smoke..
Having said all this, you more or less got what you paid for. Compared to other hotels it was cheap. Staff were generally helpful and friendly and they supplied a pick up and drop off service to Hakuba station. Occasionally whilst sitting in the lobby to access wifi the staff would bring a cup of tea and a Japanese sweet. So if you want a convenient and cheaper hotel with pleasant service and you are not fussed about the place being a bit rundown this could be the place for you.

Room Tip: Ask for a room away from the multiple bed rooms as they tend to be filled with young skiers and can...
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank judykbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 February 2012

This Hotel is fantastic. My girlfriend and I stayed for 7 nights to ski. While the decor is straight from the 80s, the place is full of character and charm. The staff are amazing and will do anything to help, even with limited English. When a touristy japanese restaurant I wanted to book was booked out, staff recommended a local Japanese restaurant and booked for me, and arranged a cab. It was the best meal we had in Japan, which is saying something as all meals were great. They are also great fun, and enjoy a chat (and having a laugh with the pissed westerners during Happy Hour).
The location is literally a 2 min walk around the corner and across the road to the lifts of Happo One, and the shuttle bus stop for other resorts. It is also only a pleasant 5-10 min walk to Echoland, where most shops, restaurants and bars are located.
The hotel has a great onsen which is a god send after a day skiing. In addition it also has all the things you would expect from snow accommodation - secure locker room etc. Free wireless Internet and Happy Hour top it off as do the good buffet breakfasts with good western and Japanese selections.
Rooms are spacious, clean and comfortable and if you're lucky you get great views of the mountains and Hakuba valley.

I will definitely be staying at the Rosenheim each time I return to Hakuba.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Mattaxxxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gold coast
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 February 2012

Stayed here over new years 2011/12, due to delayed flights didnt get in til 3am, and was still greeted by friendly staff. Location is very central to everything, short walk to ski lifts bars shops etc. Staff are very friendly and helpful. Even though english was very limited, they were still able to help us with everything. Room was kind of small with a funny bathroom, but still comfortable. Hotel has its own Onsen (Hot Spring) which was amazing after a day of snowboarding. Breakfast was served every morning at 7:30 which was a good selection of western and Japanese food. Secure lockup drying room for all equipment was handy. I would definitely stay again here.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MBondor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resort Hotel Rosenheim Hakuba

Property: Resort Hotel Rosenheim Hakuba
Address: 3750 Happo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Free Parking Restaurant Airport Transportation
Hotel Style:
Ranked #57 of 101 Hotels / Ryokan in Hakuba-mura
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Resort Hotel Rosenheim Hakuba 3*
Number of rooms: 40
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