To start our stay at The Lab we were told that there was no hot water. The showers were segregated by moldy shower curtains, and the times there was hot water, it didn't last long.
The beds are not as pictured, they are metal framed beds that are broken and make loud squeaks when you move even the slightest. The walls in the room had holes in it. The lights were dim, some didn't work so you couldn't see much. The carpet we're dirty made the rooms stink. The staff came across as nice and seemed like they had a genuine "want to help" attitude, but when we asked them to do something like call a taxi, we were told "The phone over there, and the number is next to it". There were two different taxi numbers for two different areas and we had no idea which one to call, and when we called no one spoke much English. The lab say they have multilingual staff which are there to help, obviously not.
Breakfast was "Free" but you obviously pay for it in your booking. The breakfast was toast, fruit, tea and coffee, and what they called a "Hot Breakfast" which was 2 strips of cold bacon and runny scrambled eggs. You were only aloud to have one plate and you couldn't even ask for 2 for a friend who wasn't yet in the dining area to save them from waiting. They provided 2 toasters between all the guests so it was sometimes a long wait, especially when they are broken and you have to hold down the button on one of them to keep it going.
The doors in your room do not lock, which if something went missing you cant claim it on your insurance because they don't lock. A few nights into our stay we got back from snowboarding and there was a guy in our room looking for the free bed which the staff had told him was in our room. There was no free bed. Turns out they over booked and he had to find another place to stay.
On the last night they offered free beer as an amends for having no hot water. Which just so happened to be on the same night they closed the kitchen for a "Private Meal Function" which was a bunch of the staffs friends who came around to drink. So it was close to impossible to even get to the bar anyway. They were up late drinking and it was very loud and impossible to sleep through. There was people in the toilets throwing up and people yelling.
In the morning breakfast didn't start until 7:30 because no staff were awake. The staff were meant to take us from The Lab to the Info center to go back to the airport. But no one seemed to know anything about that. I was told "We don't work for you tour company you have to call them". When we called them they told us the staff were to take us. So they had to be woken up. We were meant to leave at 10:00am but didn't leave until 10:45am. The staff also make you strip your bed so they don't have too which goes to show their laziness.
All in all, I would not recommend this place, and most certainly will not be staying here again.
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- Also Known As:
- The Lab Hakuba Hotel Hakuba-Mura