We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Lodge”
4 of 5 bubbles Review of Double Black Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Double Black Hotel
Ranked #13 of 101 Hotels / Ryokan in Hakuba-mura
Certificate of Excellence
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Lodge”
4 of 5 bubbles Reviewed 19 March 2013

Their were 4 of us and 1st timers skiing in Japan. We had a great experience staying at Double Black and it is one of the best hotel for skiers we have stayed in having skied in different Countries. The meals were excellent, rooms cleaned every day, the Onsen was clean and great after each day's skiing and staff where always there to help.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

111 reviews from our community

Traveller rating
    67
    33
    5
    4
    2
See reviews for
29
33
5
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Yarrawonga, Victoria, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 March 2013

We were extremely impressed with the whole hotel. From the friendly and helpful staff, the lovely japanese style rooms, the facilities offered which include a well stocked bar/ lounge (with free water, tea and coffee) a restaurant, an onsen, drying room and a free shuttle service. We would certainly choose to stay at Double Black if ever we visited Hakuba again.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 March 2013

A great hotel made very comfortable by staff - Japanese and Aussie- nothing was too much for them .,Following a relaxing onsen the chef provided excellent food , after a few drinks in cosy bar during happy hour. The rooms all had very clean and efficient ensuites and beds / pillows comfy..The Hotel also provides shuttle service to and from various ski fields which was always on time and helpful with ski advice.. great place to stay.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank champers2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

Room:
Our room was excellent our room was clean, and perfect for what we needed, the bed was exceptionally comfortable, both my fiance and i where warm and comfortable during our nights.

Staff:
Staff were great! The desk staff (and bar staff) were fantastic, happy to help with the smallest of things from dinner reservations to dropping us off at our various destinations (dinner or/and sight seeing), the shuttle service to the mountains was always on time!

Hotel:
The hotel as a whole was great Japanese style experience, shoes off at the door (So switch to slippers), the bar was well stocked with local and imported drinks. The restaurant food was great, and the kitchen staff where happy to accommodate my allergies.

Overall it was a great experience and will definitely be going back to Double Black when we go back to Hakuba!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cameron V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 25 February 2013

The service was below standard, we were apart of a large group and it was our third year in a row staying at Double Black, it was also our last. One of the ladies in charge (Ali) was extremely rude and made us feel like an inconvenience, the staff were miserable most of the time, the communication between them was non existent. I felt sorry for Clarissa (front desk) as she seemed to be trying to hold it all together. We were burnt by rushes of hot water every time we had a shower, there was a leak in one of the rooms, honestly the issues were constant. It was such a different experience to the previous two years I don't know how you can go from providing an above average service to so far below average in 12 months. I would rethink your decision to stay here. Perhaps look at the Pheonix Hotel it is a 2 minute walk from Double Black and has impeccable service as well as modern decor.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Leigh66_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 February 2013

We have been here for the third time. This year we found even better staff than last visit. The new chef prepared wonderful meals and was also ready to recommend beautiful local food. The rooms although small by western standards all had en-suites. The towels are wooly and the kimonos changed every day. The en sen was clean and a pleasure to use after a hard day skiing.
A very good selection of wine, food and people to drink with after skiing.
We will definately be back.

Room Tip: Dont travel from the airport by train. Ask the hotel to book you a Chou"s taxi, Door to door se...
See more room tips
  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 February 2013

Our trip in mid-January 2013 was our third season at Double Black Hotel. 2011 was with the boys (actually four men 30-65!). Last year I came with a couple of mates and my wife and two young children. This year it was with 3 friends, another family with two teenage children and my wife and our six and four year old. The kids love the place. The rhythm of skiing is fantastic for children - up early, ski lessons at Hakuba Ski School (which is a brilliant ski school at Hakuba 47), then back late afternoon and to the onsen, then mixing in the lounge with other children until dinner at 6pm and then to bed.

The kitchen re-opened the first night we arrived – and it was superb food – from a chef – Pablo - who plies his trade in Chapel St, Melbourne. We ate in almost every night – and it was excellent food. The style was partly modern Australian, partly Japanese and partly Argentinean. Each of the last 3 years, we have had a different chef and they have all been very good. We have never felt the need to go out to other restaurants nearby. Though we did do so a couple of nights – and it was very easy.

Not nearly as easy as getting to the slopes each day – a Double Black van dropped us off and we can get the local bus back at the end of the day – which dropped us close by at the Tokyu Hotel. The only problem this year was a Japanese speaking manager – who had a little difficulty with the mostly English speaking crowd – as most of the guests are from Australia – with a smattering from Europe and the Far East. As most of the other staff were English speaking, Australians, this was not really a big problem.

Have planned for next year – and looking forward to the comfy beds, powder snow, tired legs, the onsen bath and for a couple of wonderful hours after the onsen and before dinner – in the lounge – when life doesn’t seem to get much better.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hakuba-mura hotels
Hotel Montblanc Hakuba
#7 of 101 in Hakuba-mura
4.5 of 5 bubbles 149 reviews
Hakuba happou Onsen
Phoenix Hotel
Phoenix Hotel
#6 of 101 in Hakuba-mura
4.5 of 5 bubbles 104 reviews
Hakuba happou Onsen
Hakuba Tokyu Hotel
Hakuba Tokyu Hotel
#8 of 101 in Hakuba-mura
4.5 of 5 bubbles 218 reviews
Show Prices
Show Prices
Show Prices
Hakuba happou Onsen
Hakuba Yamano Hotel
Hakuba Yamano Hotel
#20 of 101 in Hakuba-mura
4.5 of 5 bubbles 99 reviews
Hakuba happou Onsen
Hakuba Hotel Ougiya
Hakuba Hotel Ougiya
#31 of 101 in Hakuba-mura
4.0 of 5 bubbles 40 reviews
Show Prices
Show Prices
Show Prices

Been to Double Black Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Double Black Hotel

Property: Double Black Hotel
Address: 4977-1 Wadano Hokujo | Kitaazumi-gun, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa
Hotel Style:
Ranked #13 of 101 Hotels / Ryokan in Hakuba-mura
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Double Black Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com and Odigeo so you can book your Double Black Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing