A beautiful place to stay, so close to a variety of ski resorts. Staff were efficient and helpful with organizing free shuttle bus travel to resorts and recommending and booking restaurants in the evening along with transport if not within walking distance. The staff were helpful, friendly and accommodating. The drying room was efficient with lovely warm ski boots every morning! It was nice that you could book the Onsen for private use and the Happy hour was always something to look forward to in the bar. Being a small boutique hotel it was easy to get to know other guests.
- Official Description (provided by the hotel):
- Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more less
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