We recently stayed at Double Black for a week in January. The hotel is in such a great location very near a shuttle stop at Tokyu Hotel however this is not really necessary as the staff are more than happy to drive you to wherever you need to go. The room was very comfortable and the bed the best bed we slept in whilst in Japan. The food was great and the breakfast fresh and tasty every day. Eggs and Coffee made to order every morning, delicious! Happy hour between 5-6 was a much needed experience after a day on the slopes and was a great chance to interact with other people at the hotel. However the best thing about this hotel was the staff. Absolutely nothing was a problem, they were so helpful and attended to our every need. Everyone was incredibly friendly and we cant thank you more for our stay at Double Black. It felt like a home away from home! Thanks to Jules, Trent, Brad, Mitch, Alec, Eno and Carrie (sorry I think that spelt wrong) you guys were the best!
- Official Description (provided by the hotel):
- Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more less
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