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“Comfortable”

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Hakuba Springs Hotel
Ranked #14 of 101 Hotels / Ryokan in Hakuba-mura
Certificate of Excellence
Sydney, Australia
Level Contributor
106 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Comfortable”
Reviewed 25 January 2014

Very nice hotel in the heart of Hakuba. Close to the Happo Info centre where all the buses depart from to the various skifields. We found it too far from the Happo Gondola, not a pleasant walk. The staff are very tentative to your needs and love to help, very friendly. Rooms are comfortable and quiet but we found having to virtually climb into the bathroom a right pain in the you know where, especially after a hard days skiing. Still this is a nice place to stay and I would recommend it.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 January 2014 via mobile

Stayed here for just over a week. It really does live up to the reviews. The hotel is comfortable, well equipped and well located. Being centrally located means you never have far to walk to get to restaurants , shops etc.The onsen was fantastic and a real treat. The best part of the stay though was the staff, they were superb and we can't say enough about how helpful they were. Can't wait to come back.

Stayed January 2014
Helpful?
Thank jon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 January 2014

Great hotel to come back to and relax after a day out on the slopes with the onsen available to all hotel guests.
Rooms were spacious (bathrooms were quite small) and well kept.
Approximately a 5 minute walk up to the Adam Gondola on Happo-one.
The internet was poor in the hotel rooms but better down in the lobby and sleep quality was disturbed by the occupants on the floor above stomping around in the morning, so get the 4th floor if you can.
Staff were very friendly and helpful.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wille87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 January 2014

My wife and I stayed for a week over new years and had a great time. the hotel staff were superb, booking restaurants, taking us to those restaurants in the snow storm, taking us and our bags to the bus terminals, getting train times, providing adapters free of charge, they were really great.

The rooms are big in terms of Japanese hotel rooms and the bathrooms, although small, have an excellent powerful shower (there was no fancy Japanese toilet seat gadgets though). The double bed was huge but the pillows not very comfortable (very hard pillows). The onsen was a great facility and always very clean.

The breakfast was the same each day but covered the bases for a weeks holiday, cereals, scrambled egg, bacon, sausage, toast, tea/coffee etc.

The pub next door (jacks) lacked a little character but huddled up around the wood fire with a liter of Asahi you wouldn't notice, they often ran out of glasses and of wine.

Location to the hill, its a good 10-15 minute ski boot walk to the gondola up hill but coming back you pass enough bars and coffee shops to take a break, def no ski in/out access as the roads are kept clear of all snow. there is a bus right outside that takes you to Hakuba 47 but check the times. The information centre where the other resort buses leave from is a 5 minute walk.

The ski rental opposite (spicy's) gave us 20% discount for staying in the Springs and Spicys is available in every ski resort at Hakuba and we managed to rent a helmet in Itawake and return to the Happo One store no issues. loads of places to eat around the hotel but note a lot take last tables at 9pm.

We have already recommended Springs to two other couples.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimbo1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 December 2013 via mobile

I had such a good stay at Hakuba Springs. The staff were so friendly and accomodating and made my stay a breeze. It was my first time in Japan and I was travelling alone and to make it easy they wrote me a bus timetables so I could get to the snow monekeys (it was soo early in the season for tours) and also wrote me instructions of which trains to catch to Kyoto. They also dropped me around Hakuba to the gondolla and train station when I asked. The room was nice and spatious, with a lovely view of Happo One, central location in the village, yummy breakfast and the place also has an Onsen which is great after skiing all day. Would highly recommend and would definitely stay again!

Stayed December 2013, travelled solo
Helpful?
Thank tanyasusanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 October 2013

We travelled to Hakuba to Ski in Japan. Stayed at the Hakuba Springs Hotel which was a wonderful place to stay with excellent service, great food, great central location and scenic views.
We decided to split our stay into the normal English style room for most of our stay and then decided for a few nights to do the traditional Japanese type room. No difference in the size of the room, just the type of sleeping arrangements - so if you have difficulty getting up and down I do not recommend a traditional Japanese room - otherwise it was a very enjoyable experience.
The staff were extremely friendly and although not all spoke English, this did not hamper us in any way and they were quick to find someone who could assist if there were any difficulties. I'd thoroughly recommend staying here if you intend going to Japan to ski.
We visited the snow monkeys (a must see) and were driven to where the tour left and picked up which was greatly appreciated.
Great location for access to the mountains and great variety for all levels of skiers. We will return in the future as we had such a wonderful time.

Room Tip: Stay in a English room and if venturous then try the traditional Japanese room.
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2013 via mobile

Had a lovely quiet week of writing. Thank you Bobby for organising a lovely room with a magnificent view. It was the perfect place to write and onsen every morning. Very sad you are leaving! Enjoy your adventures wherever they take you!

Stayed August 2013
Helpful?
Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hakuba Springs Hotel

Property: Hakuba Springs Hotel
Address: 5090 Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service
Hotel Style:
Ranked #14 of 101 Hotels / Ryokan in Hakuba-mura
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hakuba Springs Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
In the heart of Happo village, minutes away from the Happo-one gondola. All western comforts you would expect, and staff who go out of there way to ensure your comfort and enjoyment in Nagano. Beautiful views of the mountains, free internet access, rental shop outside the front door, and delicious dining choices in the hotel and nearby. ... more   less 
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