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Reviewed 1 March 2017

When I drove up I thought of the book the shinning. This hotrl is just we rid. The rooms are worn out. When I stayed here the baseball team was so everything revolves around them. 20 min wait for an elevator. Front desk was rude and this hotel is in no where land. The only good thing is an outstanding restaurant across the street.

Room Tip: Find a different hotel
  • Stayed: February 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank humboldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zanpamisaki, Reservation Desk at Royal Hotel Okinawa Zanpamisaki, responded to this reviewResponded 2 March 2017

Dear humboldtraveler,
Thank you so much for staying with us. However we are sorry to hear your feedback which made you disappointed during the stay. We will make more effort to improve our service and taking your precious feedback seriously. Thank you for taking your time. Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2016

Stayed overnight for a wedding at a nearby hotel. Reception desk kindly allowed us early, courteous, fast and efficient check-in with a smile. We knew right away that this visit would be a pleasant one despite the fact that the place was busy with tourists and families. They quickly arranged for local transportation. The room had a magnificent view of the ocean and surrounding area, generally crop fields planted with the local specialty - purple yam (beni imo or ube). Room was quiet, clean, comfortable, quite spacious with a balcony and good amenities. In-room free wifi needs to be upgraded. The Japanese public bath included in free guest amenities was unexpected but an added value: clean and spacious and had both an outdoor and indoor area plus a sauna. Would be good Japanese experience for any foreigner; naked, separate for sexes. Outdoor pool was closed for the season, but both the pool and the beach looked quite good for a swim and long soak in better weather. The breakfast buffet was sumptuous with a wide variety of Japanese, western and Asian style choices. Best to come in past 8 am; very busy before then. Rate was very competitive and of great value. (Parking is not included but is just JPY 500/day at a very secure lot. All vehicles entering the property were required to pass a ticket gate for added security.) Will definitely visit again and would recommend.

Room Tip: Request for a high floor room, away from elevators
  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank bond1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zanpamisaki, Reservation Desk at Royal Hotel Okinawa Zanpamisaki, responded to this reviewResponded 2 January 2017

Dear bond1123, Thank you for choosing Okinawa Zanpamisaki Royal Hotel. We also happy to hear that you had a good time with us and in Okinawa. We appreciate your precious feedback and hope to see you soon in the near future. Thank you.

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Reviewed 29 December 2016 via mobile

Great view. Good service. Clean room, though a bit too small for 2 adults and 2 kids. Breakfast buffet is ok, not really impressive. Quite a lot of native Japanese tourists stay in this hotel. There is a popular Japanese restaurant outside the hotel. Price reasonable.

Stayed: December 2016, travelled with family
Thank kids2trav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neveyuki, Reservation Desk at Royal Hotel Okinawa Zanpamisaki, responded to this reviewResponded 30 December 2016

Dear kids2trav,
Thank you so much for your precious feedback. We will keep getting better so that many guests are satisfied with our hotel. Any kinds of your advice and suggestions are always welcome and appreciated. We hope to see you again in the future. Sincerely, Reservation Desk

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Reviewed 20 October 2016 via mobile

Disappointing stay.

Staff friendly but the hotel will gouge you on every opportunity.

Want a towel at pool - pay extra. Want to park in the car park - residents pay. Want a table on beach - US$40 for the day. Even charge you for ice in your own room ¥100! Want to scuba dive? US when you hire gear too!

Crap evening show.

Restaurants internally poor quality and expensive. Go to local alt options.

Going cheap on their lobby fish tank. Our boy trying to spot a fish. No luck!

Seek alt accommodation.

Greg.

Stayed: October 2016, travelled with family
4  Thank GregHongKong16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neveyuki, Reservation Desk at Royal Hotel Okinawa Zanpamisaki, responded to this reviewResponded 21 October 2016

Dear GregHongKong16,
Thank you so much for your staying with us the other days. However we are terribly sorry for making you disappointed. We will make more effort to improve our service, taking your precious feedback seriously. Sincerely yours, Reservation Desk

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Reviewed 28 July 2016 via mobile

Hotels in Okinawa seem quite expensive, but the Zampanisaki is pretty reasonable compared to many.

This is a very big hotel, in some ways quite impersonal, but made much less so by the uniformly very lovely staff.

The location is great, the Zampa penninsular is very picturesque, the two nearby beaches clean and low key. Zampa beach has nets for safe swimming, and a handy beach bar.

I'd steer clear of all the restaurants in the hotel, there are half a dozen them, they seem acceptable in there own way, but you are only going to get very mass produced food, which then has the added disbenefit of being quite expensive as well.
So you'd want a car if you stay here, as there are some great places to eat within a few miles.

The pool is OK, and there are tennis courts that have seen better days, but do well enough, though the cost seems a tad high.

It would be easy to give this hotel a 2 or a 3 star rating without a car. But with a car it just manages a 4.

Just bear in mind what it is, a very big, slightly tired and soulless feeling, but admittedly efficient hotel aimed at the Japanese mass market, in a beautiful spot, with surprisingly friendly and caring staff. If you can cope with that it'll be OK, if not find yourself a boutique hotel elsewhere.

Stayed: July 2016, travelled with family
4  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neveyuki, Reservation Desk at Royal Hotel Okinawa Zanpamisaki, responded to this reviewResponded 1 August 2016

Hi James M,
We appreciate your stay with us and a precious feedback. We hope you enjoyed your stay at our hotel. There is still a lot of attractive places to visit in Okinawa, so if you have any chance to visit in the future, we are looking forward to seeing you again. Best Regards, Reservation Desk

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