We visited the hotel during our holiday in November 2012. Three adults an a baby.
The hotel is very close to the JR Yugawara Station. Can't miss it - waking distance 5 minutes.
The hotel had seen better times, but we had a big japanese style room which was very nice, clean and comfortable. Everything at hand (tea, yukatas, hygiene prodocts, TV ...).
The bath facilities were ok and you have the possibility to rent a private outdoor bath (roten) for 45 minutes free of charge.
Dinner was served in the room and was of good quality and amount. Nice japanese style breakfast in the breakfast room.
Service was very good.
Overall you can have a more stylish Ryokan in Japan, but they are probably much more expensive. We would stay with Shiroyama again.
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