We stayed here for two nights. Check-in was smooth but we were disappointed that we were not allowed to check-in before 3pm. Room is spacious but because our room is located at the back, it gets rather noisy when the window is open.
The first night was a bit of a horror due to the karaoke singing. It went on till past 1am in the morning. As both of us could not speak Japanese, it was a bit hard to complain to the charming lady at reception. As we used Booking.com to book our room, I contacted Booking.com to see if we could cancel the second night without penalty. However, as I sent the request at midnight and again, at 1am, in the morning, we were resigned to a second night. Late in the afternoon, I received an email from Booking.com to say that the hotel management was apologetic and happy to refund us the full amount should we decide to check out. We made the decision to stay, praying and hoping that there will another noisy night of karaoke. And, most fortunately, there was none.
We were also pleased that we were reimbursed a substantial amount of money as a gesture of goodwill by management of Hotel Charmant. Breakfast was tasty and filling. We simply love our visit of Japan. Everything seems to work smoothly and efficiently. As for the Japanese people, they are unfailingly kind, polite and most helpful.
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- Also Known As:
- Hotel Charmant Japan/Wakayama Prefecture