The hotel is nice and cozy, but a discount price will get you a discount service. The welcome letter from the owner exagerates his willingness to help out as to protect his tripadvisor rating. I am a business traveler, booked 3 nights, needed to adjust day 3 due to an emergency and rebook for 2 more nights 2 days later, (a benefit for the hotel as they could rent out my room + 2 additional night booking) but the owner was unwilling to make the change, even so HOTEL.COM called the hotel soliciting the change. This year alone I have stayed 19 times at Hotel Hojarascas in Heredia with phenomenal service from the owner. Hotel Martha in Palmares, 10 visits this year, is another classic case of excellent service from the owner. Willing to accommodate, assist and make possible a change guarantees a customer for life, and for me I have about 5 more visits scheduled to Santa Ana in the next 6 months (equivalent to 15 nights), for which Posada Nena in Santa Ana, another exceptional place, will be my home away from home. Other observations: Edgardo at the front desk could improve his rapour with the customer. The food is overated and overpriced. The restaurant is quiant, nice presentation with the food. I had the Pumpkin Ravioli in mushroom sauce. The sauce was from packaged cream of mushroom soup (I know so because I do the same for my kids at home!). The room was large, clean, comfortable bed, A/C unit slightly noisy, toilet doesn’t flush very well (3 + times to get the job done) in room 102. Only other plus is the generator backup when the power went.
- Official Description (provided by the hotel):
- Friendly Hotel in Santa Ana (San Jose) with a Italian restaurant Airport nearby. Close to the airport (5 miles), this Hotel is also near Multiplaza megaMall. 2 km from business district area (forum) and 1 km from the new highway S. Jose-Jaco beach, 6 miles from San Jose. Hotel Luisiana provides a Italian and Japanese restaurant, complimentary wireless Internet access 10 mega, Free international and national call, free parking and 24-hour room service, 24H Free coffee and Thea. Guestrooms open to balconies with city, mountain or courtyard views and feature beds with pillowtop mattresses and led televisions with premium cable channels (100 channel). ... more less
- Reservation Options:
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- Also Known As:
- Luisiana Hotel Santa Ana
- Hotel Luisiana Costa Rica/Province Of San Jose - Santa Ana