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“Spacious and Clean”
Review of Hotel Luisiana

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Hotel Luisiana
Ranked #4 of 8 Hotels in Santa Ana
Los Angeles, California
Level Contributor
166 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Spacious and Clean”
Reviewed 9 August 2014

We needed a place to stay for one night near the airport. The reviews seemed good so we gave it a shot and were not disappointed. Don't be put off by the surrounding neighborhood, the hotel itself is lovely.

The room was spacious and clean and quite welcoming. We enjoyed a picnic dinner on the lovely veranda outside our room. For an additional $8 USD we opted for the option with breakfast. The breakfast was delicious and so much food! We were served an enormous bowl of fresh pineapple and watermelon, OJ, coffee, eggs, bacon, and toast.

The staff is not as friendly as could be but luckily we didn't have too much interaction. The room must be inspected before getting the mandatory $100 deposit refunded. About the deposit, I opted to put the hold on my credit card rather than a cash deposit. When I went to get the receipt to show the charge had been reversed I discovered that I would be charged $1 USD for using my card! Had I been informed of that the night before I would have given cash.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank BWBradford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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966 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (204)
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English first
Indianapolis, Indiana
1 review
Reviewed 9 August 2014

If you are traveling to Costa Rica, Hotel Luisiana is the place, nice hotel, very good location, incredible rooms. All do you need is here and more. Management will support you, Restaurant is wonderfull and location is one of the main reasons to be here.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JVfonseca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

We are a family of 4 and stayed the last night before flying back to Europe. The rooms are clean and of a good size including bathroom.
We had dinner and were very surprised that the hotel did not offer a children's menue. We had to order an adult portion for our 10 year old. The still water (jug) tasted of chlorine; the alternative was a San Pelegrino for 8 US$.
The staff was extremly unfriendly and ignorant to standard request e.g. opening the gate to leave the car parking.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Susi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivansala, Owner at Hotel Luisiana, responded to this review, 12 August 2014
dear susi
so sorry if you feel this kind sensation about hotel luisiana , i try to improve the service more and more in the future.
the alternative water is the purificated bottle of water ( usa made) and cost 3$
so sorry if you test clhorine , is the pubblic water , but is clean .
child menu we don't manage because our less cost plate is 8$ , you can choose this plate the next timem.
and for the gate , we open when you push the ring from outside , and declare your name and room , if you go close the gate and push your car claxon , we don't open for security .
hope you came back and try our new food menu , next time !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Province of Guanacaste, Costa Rica
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 August 2014

We stayed at this hotel on recommendations from our neighbor. It is a little gem, very clean and the staff was very helpful and friendly. Great place to stay to get away from the hustle bustle. Priced very good.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Quamsterican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mal Pais, Costa Rica
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2014

VERY GOOD PLACE & SERVICE , BEAUTIFUL AND CLEAN :) very comfortable and excellent service and meal! Close to malls, businesses areas and the airport. Transportation from and to the airport for a very reasonable fee ...
i really enjoy my time in luisiana hotel :)

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mor_Surf_Video
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granada, Nicaragua
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

The hotel is nice and cozy, but a discount price will get you a discount service. The welcome letter from the owner exagerates his willingness to help out as to protect his tripadvisor rating. I am a business traveler, booked 3 nights, needed to adjust day 3 due to an emergency and rebook for 2 more nights 2 days later, (a benefit for the hotel as they could rent out my room + 2 additional night booking) but the owner was unwilling to make the change, even so HOTEL.COM called the hotel soliciting the change. This year alone I have stayed 19 times at Hotel Hojarascas in Heredia with phenomenal service from the owner. Hotel Martha in Palmares, 10 visits this year, is another classic case of excellent service from the owner. Willing to accommodate, assist and make possible a change guarantees a customer for life, and for me I have about 5 more visits scheduled to Santa Ana in the next 6 months (equivalent to 15 nights), for which Posada Nena in Santa Ana, another exceptional place, will be my home away from home. Other observations: Edgardo at the front desk could improve his rapour with the customer. The food is overated and overpriced. The restaurant is quiant, nice presentation with the food. I had the Pumpkin Ravioli in mushroom sauce. The sauce was from packaged cream of mushroom soup (I know so because I do the same for my kids at home!). The room was large, clean, comfortable bed, A/C unit slightly noisy, toilet doesn’t flush very well (3 + times to get the job done) in room 102. Only other plus is the generator backup when the power went.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank johnmirla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivansala, Owner at Hotel Luisiana, responded to this review, 7 August 2014
dea john
thanks for your for write me and for write this tripadvisor feedback
like a mention you in mail , for stay down with the price ( 40$ - 4 stars hotel ) we need to stay with 48h black cancellation rules , this rules are for survive .
doesn't matter if you need more night ( so sorry ) because hotel luisiana is full ( 100% ) occupancy every day of the year ......thanks of this low price and this rules ........
i'm so sorry if you don't like my business system ..
you lose only 40$ for your not used night , but you spend less that another 4 stars hotel in the zone !
we are 4 stars hotel for the costa rica national tourism istitute and 3.5 stars for expedia and hotel.com and we sell 40$ only , hope you understand that the other hotel you mentioned in this feedback are not the same category as we are ....
for the recepcionist edgardo , you are right , we need to improve him or fire him ...you are right !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
1 review
Reviewed 4 August 2014

Great hotel, very comfortable and excellent service and meal! Close to malls, businesses areas and the airport. Transportation from and to the airport for a very reasonable fee. Nice common areas. I will repeat!

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Luisiana

Property: Hotel Luisiana
Address: Santa Ana 2090, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Santa Ana
#3 Romantic Hotel in Santa Ana
#4 Business Hotel in Santa Ana
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Luisiana 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Friendly Hotel in Santa Ana (San Jose) with a Italian restaurant Airport nearby. Close to the airport (5 miles), this Hotel is also near Multiplaza megaMall. 2 km from business district area (forum) and 1 km from the new highway S. Jose-Jaco beach, 6 miles from San Jose. Hotel Luisiana provides a Italian and Japanese restaurant, complimentary wireless Internet access 10 mega, Free international and national call, free parking and 24-hour room service, 24H Free coffee and Thea. Guestrooms open to balconies with city, mountain or courtyard views and feature beds with pillowtop mattresses and led televisions with premium cable channels (100 channel). ... more   less 
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Also Known As:
Luisiana Hotel Santa Ana
Hotel Luisiana Costa Rica/Province Of San Jose - Santa Ana

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