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“everything was great”

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Holiday Inn Express San Jose Forum
Ranked #7 of 8 Hotels in Santa Ana
Austin, Texas
Level 5 Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“everything was great”
Reviewed 18 February 2014

Very helpful and friendly staff. Comfortable beds and rooms, the pillows and beds were soft and cozy. Good food. You can walk to grocery stores and restaurants. Fast wi-fi. It was pleasant to come back to civilization after three days in the jungle at Puerto Viejo. It is a brand new and modern hotel in an upscale neighborhood of San Jose. National car rental is just down the street and airport car rental companies do pick you up here. this is very close to the toll highway 27 which get you to the Pacific Coast so it is convenient as well.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank elise s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 24 February 2014
Dear elise s,

Thank you very much for taking the time to write this kind review. We already passed it to our team that appreciates your evaluation of the efforts to make a pleasant and comfortable stay for you.
We are happy to hear that our hotel is conveniently located, and that our vibrant neighborhood offers a variety of places to visit.

We look forward to your next visit to our town.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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248 reviews from our community

Traveller rating
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    30
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    13
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90
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
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English first
Toronto, Canada
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 February 2014

Stayed at this hotel for the last night of my Costa Rican surfing trip and it was the best we could possibly have done, the location was amazing close to restaurants, shops, gas stations and the highway. Also a ten minutes drive from the airport.
The Hotel is new so every room is very comfortable, clean, fresh and modern, the staff is friendly and helpful. We had to leave super early in the morning for our flight and because at that hour the breakfast was not yet opened, the staff prepared a very nice sandwich to go so we can catch our plane without an empty stomach..... Highly recommended!!!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Playero1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 24 February 2014
Dear Playero 1984,

Thank you very much for recommending our hotel.
We are very happy to hear you had a good experience visiting our Hotel and neighborhood. Specially, our restaurant team is very proud of having delivered you an unforgettable service before you leave Costa Rica. We are delighted to hear your appreciations about our efforts to deliver a pleasant stay.

We would like to have here again in your future trip to our country.
Pura Vida!

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tubingen, Germany
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 February 2014

The hotel seems to be rather new. Rooms are modern and clean. Windows are strange - you cannot open these, hence fresh air is only coming form aircondition. Minibar overpriced, WIFI good and free. Breakfast good if you get up very early, not so good anymore if you get up a litle later. Good coffee but not hot... Service: space to improve...Gym: small but clean ans functional.

..The walls are so thin, if your neigbour opens a beer you can heear it...

  • Stayed January 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank The_Schwabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 11 February 2014
Dear Paetmi,

We appreciate your review, thank you for the time you had to write it and share your experience in your recent visit to our Hotel.

We are happy to hear that you noticed that our hotel seems rather new after five years of a successful operation, this reflects the effort of our entire team to keep high standards of our Hotel Brand and deliver a comfortable experience to our guests.
About the restaurant service, we will be following up on you comment with our F&B manager, we do hope next time you visit us you can enjoy our menu and service again.

Kind regards,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Park City, Utah
Level 6 Contributor
167 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 25 January 2014

It is rare a hotel gets five stars, everything has to go perfectly and it did. Not a single complaint, the computers were free, fast. The front desk guy Frederick was exceptional and took the time to draw out an elaborate map. Accross the street is a market where you can walk and get snacks. We got 71 for price on hotwire, but when we tried it again for the night before we exited the country than it was over 130 so grab a room for cheap.

Room Tip: They have a view of a fast food driveway, but its a perfect airport hotel. 20 cab ride.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dolldetails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 28 January 2014
Dear Dolldetails,

Thank you very much for your kind comments, we make sure to pass them on to our entire team that has worked to make your stay pleasant.
We are happy that our Front Desk team assured that you had the necessary at that moment of your journey in Costa Rica and you could appreciate their efforts.

We look forward to having you again in our hotel when you return to our country.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 January 2014

We chose this hotel as our first and last stop for travel to Costa Rica. Happily, it was everything we wanted, and more. The rooms were spotless, the staff was friendly and professional, the facilities were super clean, and the whole building even smelled nice, instead of that dreaded industrial cleaner scent you encounter so often in the states.

We ate breakfast in the on-site restaurant and it was both fresh and well stocked.

The room and bathroom weren't huge, but it was certainly adequate for two adults.

The only downside we could come up with was the uncomfortable toilet seat and the overhead smoke detector that flashed green lights all night. For those who are extremely picky, being aware will make them less of a problem. For everyone else, I doubt they would even notice.

One more thing: if you stay at this hotel and love Indian food, be sure to visit Naans & Curries just across the street--best Indian food we've ever eaten!

Room Tip: Some rooms have a corner window in addition to the main window--it's a nice bonus if you enjoy l...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 28 January 2014
Dear Cindy S,

Thank you very much for your review, we are very happy to know that you enjoyed your stay at our Hotel. We will be sure to share your comments with our team, especially with Housekeeping who cares about having immaculate rooms for our guests.

We are glad you could also enjoy our neighborhood, now with greater variety of restaurants available just steps from our hotel.

We hope to have you again when I return to Costa Rica!

Pura Vida,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 January 2014

We stayed at the Indigo on our way to scuba diving in Cocos and really loved our "short but sweet" stay.
The rooms are very well-appointed and the bed was a real delight !

It's a bit far from San Jose town centre but we were told that was best avoided.
There are plenty of inexpensive, quick restaurants and shops around the hotel if you need any last minute purchase.
We would definitely stay again.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Lucia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 9 January 2014
Dear Lucia K,

Happy New Year!

Thank you for recommending us! We are glad to hear about your short and pleasant stay at our Hotel.

It will be our pleasure to be your host in your next trip to Costa Rica!
Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 December 2013

the hotel is new and modern, is well maintained and clean. The staff is great and do their best to help. It is well located in Lindora/Santa Ana and have plenty of option to eat out within walking distance. The breakfast is just ok, the hot food like eggs is usually warm at best if not cold. I´ve stayed twice and definitely recommend it.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oscar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 9 January 2014
Dear Oscar M.

Happy New Year!

Thank you very much for your courteous words, we are very happy to hear you enjoyed your stay in our hotel and vicinity. We have addressed your recommendations to our Executive Chef who will be checking on this detail and make adjustments accordingly.

We appreciate you recommend us, and we look forward to having you again in your next trip to Costa Rica!

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Jose Forum

Property: Holiday Inn Express San Jose Forum
Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Express San Jose Forum 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana

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