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“Bring money, it's pricey” 4 of 5 bubbles
Review of Holiday Inn Express San Jose Forum

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Holiday Inn Express San Jose Forum
Ranked #7 of 8 Hotels in Santa Ana
Denver, Colorado
Level Contributor
353 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Bring money, it's pricey”
4 of 5 bubbles Reviewed 25 July 2014

This is a very expensive hotel in a an urban set. There are a few eating and shopping establishments in the vicinity but no good restaurants. The hotel had a buffet that w excellent but it was a holiday occasion and we can't say what the normal food service is like. The area around the hotel appears safe but there is little to see or do in the immediate vicinity.

Room Tip: Have your travel arrangements planned in advance. This hotel is pretty far from the center of the c...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Doug K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudwingDiaz, Director of Sales at Holiday Inn Express San Jose Forum, responded to this review, 21 August 2014
Dear Guest:

Thank you for your feedback. We are sorry your stay did not meet your expectations. Hopefully in a future visit you could go across the street to find restaurant, bars and shopping area or maybe take any trip out of town. Regarding prices, we are within the market.

Best regards,

Ludwing Diaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

234 reviews from our community

Traveller rating
    89
    101
    28
    3
    13
See reviews for
29
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84
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Guatemala City, Guatemala
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

We arrive early in the morning and the guy at the front desk was very helpful and accommodate Us in just about an hour. Meanwhile there was good coffee and fresh iced water at the front desk. The room clean, modern with a fine working air conditioner. The bed and pillows excellent. We rented a car and there was plenty of secure parking for free. Breakfast was included, buffet very good including eggs any style an fresh done waffles, waiter at the restaurant kind and knowledgeable.
Location good with lots of all type restaurants, we were attending a Hardware Show in a nearby Convention Center, the Indigo is in Santa Ana, not near downtown so if you are looking to stay there this is not for you.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arturo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 19 June 2014
Dear Arturo C,

Thank you so much for your fantastic review, we are very pleased to know you had such a great stay in your recent visit to our Hotel. For us, it is a pleasure accommodate our guests as soon as they arrive even before the check in time. We feel very proud of our neighborhood that always has choices of restaurants and bars for savvy travelers like you.
We hope to have the honor of host you again should your travels bring you back to Costa Rica!

Kind regards,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corozal Town, Belize
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

My husband and I have made several business trips to Costa Rica, always staying here . Our return trips always find us treated like returning royalty. The location is central to everything, lots of nearby restaurants , close proximity to our business concerns.,The most recent trip at the end of April found me travelling alone, with my husband awaiting surgery back home. Nearly every hotel employee asked for him with a genuine concern for his well being. The evening before I left to return home, Ivannia - our favorite and most efficient front desk contact there , came to my room with a get well card and gifts to take home to my husband. The card had dozens of signatures and my husband appreciated the concern.

Any future trips to Costa Rica will definitely start here. We love the ambience of the staff . It is a very friendly place to stay . Sorry I missed the Manager Carlos this trip, he makes it a point to welcome us personally.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank horsefl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 19 June 2014
Dear horsefl,

We are very pleased to receive your feedback, we are pleased to know that in your last stay you had a great experience especially with the special greetings sent by our team to your husband. We wish to have the opportunity to receive both in your next trip to San Jose!

We do hope to see you again!

Pura Vida!
Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nantucket, Massachusetts
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

We spent our first & last night here at Indigo.
The hotel is situated away from the town of San Jose so getting in and out seemed pretty painless.
We were without a car, which was not a problem because there are many restaurants within a short walking distance. (Delicious Indian restaurant.http://www.naans-curries.com/)
The staff were very pleasant. The only strange thing that happened was at both check ins I requested if possible to have one bed facing the pool. Both times we received double beds facing the back end of the hotel!

Highlights: Clean rooms
Pleasant Staff
Little food market across the street
Close to dinning on foot

Lowlights: No umbrellas in the pool area

Room Tip: Try to get a room Poolside. The other side of the hotel abuts the KFC.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cabnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 8 June 2014
Dear cabnyc,

Thank you very much for choosing our hotel for your trip in Costa Rica. We are very happy to hear you considered our location and neighborhood very convenient.
We will be sure to pass your kind words along to our team, we value your feedback. Our management team is taking note of your comments and will be making adjustments properly to improve our services.
We hope to have the opportunity to host you again in the near future.

Kind regards,
Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 May 2014 via mobile

After trekking thru costa rica into nicaragua amd then back, hotel indigo provided a much needed respite after the countless public buses, taxis and hiking. This hotel went beyond my expectations. A very clean and contemporary room design much like the palms resort in Las vegas. Smaller hotel but everything u need is right here. Price point is excellent for what the hotel offers. Staff here are quite helpful and accommodating. Pictures on their site are exactly like what I found. Situated close enough to the airport and downtown san jose and a bus ride to santa ana. Plenty of restaurants near by and a market. I highly recommend to this hotel to anyone needing a place to relax before or after their plane ride to their next adventure. DEFINITELY would stay here again and will try their California location back at home! Thanks Hotel Indigo for a great finish to our trip! :)

Stayed May 2014, travelled with friends
Helpful?
Thank LisaOnTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 8 June 2014
Dear LisaOnTrips,

Thank you so much for your fantastic review. We are very proud of being an oasis during your adventure in Costa Rica, it was our pleasure having your as our guest.
Thanks for recommendig us to this important community and we do hope to see you in your next trip to Costa Rica.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed 11 May 2014 via mobile

This is a nice hotel in SANTA ANA which means that is aprox. 13 km far from San Jose downtown. The hotel is perfect if you are going to visit any of the Forums, but not if you are going anywhere else, the problem is the street that communicate the hotel is jammed EVERY morning, so it is a true nightmare to leave the hotel. Having plenty options in San Jose and in Escazu I don't see any reason to stay in this hotel. The hotel itself and the staff are really nice, new facilities and pool. No business center, only a couple of computers and a B&W printer in the lobby that does not offer you any privacy. Not recommendable unless you are going to the forums.

Stayed April 2014, travelled on business
Helpful?
Thank JuanFranToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 15 May 2014
Dear JuanFran Toronto,

Thank you so much for your review of our hotel. We are sorry to hear our location did not filled your expectations. As you mention, we are located in Santa Ana that is a new developed area, new restaurants and bars are close by. One of the advantages of being in Santa Ana is that San Jose downtown is just about 20 minutes away by car. Currently San Jose is going through a process of growth and development and it includes expansion of some streets. We are very thrilled to announce that Lindora is one of the streets that will be transformed during this year.
We hope to have the honor of serving you again should your travels bring you back to Costa Rica!
Sincerely,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellville, Texas
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

Charming hotel, exceptionally clean and friendly. My friend and I landed in San Jose with intentions of catching our transfer to the Pacific coast early the next day so we chose this property, which happily served our layover needs. Pleasant ambience, easy walking distance to a variety of restaurants (there's also an in-house restaurant, The Golden Bean, which looks nice, but we did not try at dinnertime), comfortable beds and rooms and, again, very friendly! Free Wifi and complimentary breakfasts are also included with our room rate, which is a very good value overall. I'd stay here again!

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pvschmieder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, 8 May 2014
Dear pvschmieder,

Thank you very much for your wonderful review! We are very happy to hear you had great time visiting our hotel and exploring our neighborhood.

We look forward to welcoming you again in your next visit to Costa Rica.
Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Jose Forum

Property: Holiday Inn Express San Jose Forum
Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Express San Jose Forum 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana

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