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“End of the Journey” 4 of 5 bubbles
Review of Quality Hotel Real San Jose

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Quality Hotel Real San Jose
Ranked #3 of 8 Hotels in Santa Ana
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“End of the Journey”
4 of 5 bubbles Reviewed 24 April 2014

Excellent facility for the money, great morning breakfast buffet included . Friendly staff, clean rooms, great pool area, centrally located, with a short ride to the airport. Taxi and tour vans available, about $30.00 to airport and $50.00 for a tour to the Gold Museum, National Theater and National Museum.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank j7paige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan F, Gerente at Quality Hotel Real San Jose, responded to this review, 19 May 2014
Dear Guest j7paige,

Thank you very much for taking the time to place your comments.
Our staff will try as far as possible that the service to our visitors be offered in the most personalized way to make you feel comfortable and relaxed in our facilities.

Waiting to see you soon in San Jose.
Sincerely,

Juan Jose Santos Franco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

432 reviews from our community

Traveller rating
    177
    180
    54
    14
    7
See reviews for
71
125
18
121
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
The VIllage of Timbercreek Canyon
1 review
5 of 5 bubbles Reviewed 21 April 2014

We had a great stay at the Quality Hotel. Having an early flight out after our Caravan tour, we greatly appreciated the excellent breakfast so early in the morning. Your facilities for the Caravan Tour presentation were excellent and appreciated.

Thank you.

The Schoens

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Gerald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan F, Gerente at Quality Hotel Real San Jose, responded to this review, 13 May 2014
Dear Mr Gerald S

Is a pleasure to greeting you and say thank you for take part of your value time to write your comments about our General Service in our Hotel.
So we hope that the next time you visit Costa Rica you choose our hotel to stay with us.

Best Regards

Juan Jose Santos Franco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marietta, Georgia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

This was the last hotel we stayed in at the end of our Caravan Tour. The room was very nice and clean. The hotel staff was extremely nice and helpful. The buffet meals (dinner & breakfast) were very good and we had plenty of tasty choices. It was convenient to the airport so we only had about a 20 minute commute.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Melinda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan F, Gerente at Quality Hotel Real San Jose, responded to this review, 13 May 2014
Dear Guest Melinda T


On behalf of all the hotel staff would like to thank you for your comment about the attitude of service provided during your stay with us.
This allow us to improve our service daily.

Hoping see you soon in San Jose.

Best regards

Juan José Santos Franco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

We stayed as part of a Caravan tour. This Quality Hotel was more like a hotel in the USA as compared to the Costa Rican hotels we stayed in on the balance of the trip. It was perfectly adequate for our last night dinner and show. I particularly liked the mashed potatoes. Buffet was among the best on the tour. Breakfast was the best of the tour. Bell service was impressive. Airport transportation was excellent meeting the many schedules of the guests.
Value was excellent

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank 2000Intruder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan F, Gerente at Quality Hotel Real San Jose, responded to this review, 25 April 2014
Dear Mr. 2000intruder

It is a pleasure to have the opportunity to provide our services at our hotel, and thank you for your comments about our buffet, bell service and we are happy that your stay has been pleasant in general.

So we will be waiting for you in the future.

Best Regards

Juan José
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

The rooms were very nice.It very easy to hear TV from other rooms. It did take quite along time for the water to get warm enough to take a shower. The evening that we arrived when we sat down for dinner it would have been nice if there had been more than ONE waiter for over 44 guest it was very hard for the one guy to keep up. I was unable to even get a glass of water. The food was very good. Breakfast to following morning was really good.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan F, Gerente at Quality Hotel Real San Jose, responded to this review, 12 May 2014
Dear Guest Ron R,

We would like to thank the time taken to make a comment about our service.
These comments are very valuable to us in order to take action to improve it.

I would like to inform you that we will take steps to improve those issues .

Best Regards

Juan Jose Santos Franco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

This was the final stop on a Caravan Costa Rica tour and was quite adequate for that final night. (Actually, I had to spend one extra night as my Frontier Airlines flight back to Colorado did not run every day.) It was just as "quality" as other Quality Inns I have stayed at in the USA.

Buffet meals provided to Caravan tour guests (farewell dinner and breakfast) were not over-the-top fancy, but provided a good variety of tasty food. I had lunch (chicken quesadilla) in the restaurant and it was quite good.

The front desk personnel were very helpful with our 3:15 AM wake-up-call and early taxi to the airport. (Since I departed a day after the tour actually ended, Caravan could not provide their complimentary shuttle, hence the taxi.)

This was a good place to spend the final tour night plus the extra day and night before I flew home.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelWriter48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan F, Gerente at Quality Hotel Real San Jose, responded to this review, 25 April 2014
Dear Mr Travelwriter48

Is a pleasure to greeting you and say thank you for take part of your value time to write your comments about aour General Service in our Hotel. So we hope that the nex time you vist Costa Rica you choose our hotel to satay whit us.

Best Regards

Juan Jose Franco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glenside, pa
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

The rooms were very dated and the chairs and carpet had stains. There was an unmarked tube in the bathroom which I assumed was conditioner and when I opened it, it was empty. Mystery tube. The staff and food were good. There is no where to walk or go unless you take a cab. The beds were so so and the pillows were child size. For one night it was ok, but I would not stay more than that.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Greyhoundpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan F, Gerente at Quality Hotel Real San Jose, responded to this review, 19 May 2014
Dear Greyhoundpa,

We would like to thank the time taken to make a comment about our service.
These comments are very valuable to us in order to take action to improve it.


Best Regards

Juan Jose Santos Franco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Real San Jose

Property: Quality Hotel Real San Jose
Address: Autopista Prospero FernandezCostado Este Forum, Santa Ana 60-6155, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Ana
#6 Family Hotel in Santa Ana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quality Hotel Real San Jose 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Quality Hotel Real San Jose is conveniently located in the new business and entertainment center of Santa Ana district, in San Jose, Costa Rica. Within the hotel's perimeter guests can find two options for casual dining and a locally renowned Spanish restaurant, La Masía. Forum office park is in front of the hotel and Juan Santamaria International Airport is just six miles away. Multiplaza Escazu shopping mall and Plaza Roble Corporate Center are 4 miles away from our lobby. At our restaurant, guests can start the day with a complimentary breakfast prepared by our chef on our omelet station, or enjoy a full breakfast buffet with fresh and healthy options. Our restaurant also offers an exciting selection for lunch and dinner. At the hotel's bar, guests can enjoy handcrafted cocktails in the evenings. Guestroom dining is available with 24-hour room service. The hotel features a well-equipped fitness center, an outdoor pool and free parking for up to 200 vehicles. The hotel's meeting space can accommodate business and social activities up to 70 guests in a reception setting, while our outdoor pool area is the ideal venue for cocktails or special dinners. All guestrooms have been thoughtfully decorated and feature an array of modern amenities such as free high streaming speed Internet, coffee makers, flat screen TV and cable with 12 HD channels, an iron and ironing board. The hotel offers 16 mini suites equipped with a mini fridge, microwave, stereo, king size bed and a small living room with a sofa bed. Whether visiting San Jose for leisure or business, the Quality Hotel Real San Jose is ideal for accommodating your lodging needs. Our multilingual staff looks forward to welcoming you to beautiful Costa Rica. ... more   less 
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Also Known As:
Quality Inn Santa Ana
Quality Hotel Santa Ana
Quality Hotel Real San Jose Costa Rica/Province Of San Jose - Santa Ana

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