We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worse than expected”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Casa Alegre / Posada Nena
Ranked #6 of 8 Hotels in Santa Ana
Certificate of Excellence
Frankfurt, Germany
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Worse than expected”
Reviewed 7 April 2013

We, a couple from Germany, stayed one night in March 2013 in Posada Nena. Internet page read good, many good ratings on tripadvisor, and the owner, Volker, was very friendly in email conversion. We had one of the two superior rooms which are “garden” facing. But our stay was disappointing. The area of the “Posada” is small. The property is like a towel, like the property of a row house. The small part faces the road with high iron bars. It looks like a prison from outside. We talked to Volker about the massive iron bars and he said that the area was very save and that the Posada had only very small security equipment. It seems that he does not recognise any more all the iron bars, barbed wire, cameras, security personnel etc. on all the houses in San José. We had a look in one of the standard rooms which were quite small. Our superior room was a little bit larger, but also small. Room was clean. Bathroom was also clean, new and spacious. The room has no windows on 3 sides, only a sliding glass door as entrance. The air condition was very loud, for us impossible to sleep when switched on. There are other ratings here on tripadvisor telling about the very noisy air conditions and Volker responded that the air condition is not noisy. Do not believe him, the air condition is definitely loud! Since there was only a sliding glass door, it was not possible to tilt a window. It is only possible to open the glass door so that everybody can come into the room during the night. Yes, there is a security guard during the night, but the feeling with sleeping next to an open slide door is still not nice. By the way: Why is there a security guard required although the area it “very safe”? The “garden” is not a real garden. It is a very small piece of grass with a few toys for children. From the term “Posada with garden” someone can expect something bigger. Nearly the whole property has buildings on it, the building with the rooms and bar at the street facing side and the building with the two superior rooms at the end of the property with the small “garden” in-between. There are high walls to the neighbor properties, which gives also the feeling of the prison. We received good tips from Volker for restaurants to have dinner. Since we had to leave early in the morning to the airport (6:30am), we asked for a packed breakfast, for example a simple sandwich and a boiled egg. Volker: “Packed breakfast is not possible. Boiled egg is also not possible“. “Why not?“ “You are in Costa Rica here“. Sounds not so polite as in the email conversion during booking. Next morning there was a very friendly woman which prepared the packed breakfast for us without any problem. We asked Volker for a description of the way to the airport, especially to the car rental station with is nearby the airport. He painted roughly a mess of lines on a piece of paper “… and you have to drive somehow through Belem” , not very willing to give a good description. However, we found the way on our own and it was easy since there are signs with “airport” and the way through Belem to the car rental was also easy. Since there are many guests in Posada Nena who drive to the airport (since it is near to it), it would be useful if the Posada would have a ready made descriptoin of the way to the airport. We would not stay again in “Posada” Nena.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank XX790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

181 reviews from our community

Traveller rating
    134
    37
    4
    4
    2
See reviews for
39
78
20
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Waterville, Maine
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2013

It has a nice area for sunbathing/ sitting in the sun. The restaurant is nice and they serve good breakfast. A side note - don't flush toilet paper in Costa Rica, there is really little water pressure and it can lead to some toilet disasters.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jdyus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaPosadaNena, Manager at Hotel Casa Alegre / Posada Nena, responded to this review, 7 April 2013
Hi Jdyus,

Thank you so much for writing this review. We are always happy to see you and your friends in our little Posada in Santa Ana.
Thanks as well for your traveler- recommendation.

Sunny regards,
Minerva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Ana, Costa Rica
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 December 2012

Wonderful place to stay. It's small and cozy and the staff is warm and helpful. I have been here three times now and each time it is peaceful and restful. A good breakfast and hot jacuzzi comes with the deal. If you want something near the airport and not too far off the beaten path of San Jose. This is the place. Bus service is available between here and downtown San Jose. Taxis are just around the corner.

Room Tip: Rooms on patio are quieter and don't hear the office phones ring.
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank W5KU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaPosadaNena, Inhaber at Hotel Casa Alegre / Posada Nena, responded to this review, 21 December 2012
Hi W5KU,

thanks a lot for your review. I really hope we see you again in 2013 and you will love all the new little things we are making better day to day. You will love our new sun- terrace in the first floor, with a lot of tropical plants. See you soon,
happy new Year,

Volker and Minerva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 December 2012

This little gem is just about 20minutes away from downtown Santa Jose and close to the airport at the same time.
I started my Posada Nena experience more than three years ago before the new owners bought the property. The new owners have steadily made improvements and it gets better every year! Small, yes,safe, for sure,with a very nice courtyard with many plants and flowers and small hammocks for just lying around the patio waiting for the Jacuzzi to warm up. Very family oriented. Clean with very nice people to help you plan tours and such.

Room Tip: Ask for an improved room overlooking the courtyard,it's worth it! Free breakfast in the morning...
See more room tips
  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SuperACamille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaPosadaNena, Owner at Hotel Casa Alegre / Posada Nena, responded to this review, 8 December 2012
Hi Camille,

thanks a lot for your review. And yes, we are going on making new improvements to offer an even better service and more attractions to our guests.
Thanks a lot, welcome anytime at Posada Nena,
saludos Volker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2012

We stayed there with a group of 8 persons for 24hrs.
The rooms were very clean, friendly and comfortable.
The service an the atencion of the personal were realy kindly.
The food were exeptional:
We have had breakfast, lunch and dinner. Each was exellent and ritch and enough.
Some of the group enjoyed the nearby city.
For this price you don´t find a lot of hotels in this class in Costa Rica.
(I live and travel here since five years.)

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wilhelm v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaPosadaNena, Owner at Hotel Casa Alegre / Posada Nena, responded to this review, 9 November 2012
Hi Wilhelm,

I very happy that you liked our place and hope you will come back next year. Everytime we are trying to improve our Posada, so I am sure your next visit will be another surprise.
Thanks a lot,
Saludos
Volker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grant, Michigan
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 July 2012

We took a trip to Costa Rica with my daughter and son in law and three small grandchildren. This was our first stop for three nights and it felt like coming home every night. The rooms had everything we needed. Breakfast was true Costa Rican fare, and was delicious. You could order dinner if you wanted also. The staff was helpful and very accomodating. We enjoyed the smallness of the town and felt very comfortable walking around there in the evenings. We really wanted to stay somewhere that gave us the true Costa Rican experience, and I felt this place really gave us that. They don't actually have a pool, just a hot tub, but it was still refreshing.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank toni07grantmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaPosadaNena, Owner at Hotel Casa Alegre / Posada Nena, responded to this review, 9 November 2012
Hi Toni,

Thanks a lot for sharing your experience with us. I am so happy that you enjoyed our Posada and the town Santa Ana. Hope we will see you back again soon,
Sunny regards
Volker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quepos, Costa Rica
Level 3 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2012

Everyone here was nice and accommodating to our young kids. the breakfast was great and we enjoyed the hot tub after a long day of sight seeing. The location is great...in a quiet part of Santa Ana but still in walking distance of the town.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chuchofam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaPosadaNena, Owner at Hotel Casa Alegre / Posada Nena, responded to this review, 12 September 2012
Hi Familia Chucho,

Thanks a lot for writing a review. I hope you and your nice kids will soon come again to be our guests. Costa Rica is a great destiny and there is so much more to see.
see you soon,

Minerva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Ana hotels
0.6 mi away
Hotel Luisiana
Hotel Luisiana
#4 of 8 in Santa Ana
975 reviews
0.4 mi away
Studio Hotel
Studio Hotel
#2 of 8 in Santa Ana
557 reviews
0.3 mi away
Hotel Villa Los Candiles
Hotel Villa Los Candiles
#8 of 8 in Santa Ana
114 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Aloft San Jose Hotel
Aloft San Jose Hotel
#1 of 8 in Santa Ana
561 reviews
2.7 mi away
Hotel Posada Canal Grande
Hotel Posada Canal Grande
#5 of 8 in Santa Ana
330 reviews
0.9 mi away
Quality Hotel Real San Jose
Show Prices
Show Prices
Show Prices

Been to Hotel Casa Alegre / Posada Nena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Casa Alegre / Posada Nena

Property: Hotel Casa Alegre / Posada Nena
Address: Av. 5, between calle 2 and 3 | del Pali de Santa Ana 100 norte y 150 oeste, Santa Ana 6510, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Ana
#4 Family Hotel in Santa Ana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Casa Alegre / Posada Nena 3*
Number of rooms: 9
Official Description (provided by the hotel):
Posada Nena/ Casa Alegre is a charming Boutique Hotel conveniently located just outside of San Jose, Costa Rica in the town of Santa Ana. Posada Nena offers first class accommodations at a very reasonable price. Our rooms are fully equipped with AC and ceiling fans, cable TV, fridge, Phone (free national calls and free calls to USA and Canada) hot water showers, and wireless internet service. They are comfortable and tastefully decorated in a classic style. The bathrooms are spacious and airy. A free and tasty breakfast is available all the morning, lunch and dinner are served on request. At our little, cosy bar we offer fresh tropical cocktails and ice-cold beer. Just relax in our tropical gardens with the hot water Whirlpool. We offer a lot of activities and tours, leaving directly from the Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travel Republic (UK), Evoline ltd and HRS so you can book your Hotel Casa Alegre / Posada Nena reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Casa Alegre / Posada Nena Costa Rica/Province Of San Jose - Santa Ana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing