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“Good views, but not much else to speak of.”
2 of 5 bubbles Review of Hotel Himmelrich

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Hotel Himmelrich
Ranked #5 of 6 Hotels in Kriens
Wellington, New Zealand
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good views, but not much else to speak of.”
Reviewed 20 December 2012 via mobile

We stayed here for two nights. There is absolutely no way yo control the temperature in your room, so we were sweltering each night. It was either put up with the dry heat, or open the windows to let in the freezing cold wind.

The room was huge, and easily fit in two people and our equally as big suit cases, so no qualms there. But there was only on sheet on the bed (protecting the mattress) and for a double bed, we had two single sized duvets instead of one double. The mattress itself was the most uncomfortable sliver of material I have ever slept on - and I can usually bare the most uncomfortable mattress. In the end, we slept on top of the duvet since we were too hot anyway!

There is wifi here, but only in the lobby or the bar...and only then if you get one of the bar staff to configure your device to the correct settings...and only then if there are staff around to help!

The views you get from up here are definitely great, but the service and rooms are very poor. I would not make the same mistake of rebooking here.

Stayed December 2012, travelled as a couple
Helpful?
2 Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Baku, Azerbaijan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 November 2012

I have booked two rooms for three nights in Himmelrich through Expedia two weeks in advance. We arrived to Zurich on a night train from Amsterdam, drove for an hour and you can imagine the "pleasant" surprise when the attendant replied "sorry we have no rooms". These rooms were paid for in advance. We were asked to move to another hotel for one night (we had to drive another 30 minutes to get there) and were promised that the hotel we are being moved to is a 4-star and is a better hotel. Well, we were lied to: it was the most run down and unpleasant 3-star hotel i've seen in my extensive travelling experience. Needles to say, day 1 of our 3 day stay in Switzerland was ruined. As an apology we were offered a 50 Swiss Franks voucher for use in the hotel's restaurant (that was the final spit in the face, considering I've paid over 800 USD for our rooms); we politely declined the offensive offer. We returned to stay in the hotel for the last two night, simply because the location was spectacular, and i had no time or desire to look for anything else. Very sad. The hotel has incredible potential, if the management gets their act together.
If you decide to stay at Himmelrich - book with them directly, don't go through any other hotel booking sites. Maybe you'll have better experience.
As far as the rooms go: very simple, but clean. I mean very simple: not even a reading light by the bed. But the bed itself is comfortable. No hair dryer in the rooms, but you can get one from the reception. The restaurant/bar has wonderful ambiance, good wine, great steaks...The view is incredible. Like I said, if you get to stay in the rooms which you've paid for - you'll be ok :)

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Novembr11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kriens hotels

Herefordshire
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 October 2012

My wife & I had booked and prepaid this hotel via Expedia, to stay on the 13th, September.2012. On our arrival, at 7.30pm, we were told by reception staff, who would not make eye contact, that we cannot stay here, and did we not receive their emails. Having an Android tablet, we were receiving & replying to emails, but nothing came from that hotel. They said we could stay at another hotel, which we would like 20 minutes away.

We sensed something fishy was going on, and using the address they gave us (no hotel nname) our sat nav took us to the other side of the lake - a journey of 50 minutes. The Flora hotel, that we had been directed to had been student accomodation, with dirty carpets, the room had a cracked sink and broken bathroom light - the dining room chairs were frayed. We were most unhappy. When we got home, we notified Expedia of our experience, and to their credit after an investigation refunded us the full ammount we had prepaid, and offered us an unreserved appology.

Room Tip: Don't go there!
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  • Stayed September 2012, travelled as a couple
    • Service
Helpful?
2 Thank bike_red19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chilliwack, Canada
1 review
Reviewed 2 October 2012

Wonderful location,spectacular view!!!!! looking over the city,Lack and the mountains of Lucerne.We stays there in September for two nights.The room were good,the food is good and the staff were nice and friendly.Loved every minute of our stay and we would recommend it to anyone go there.We would love to go back and stay there again.......;:)

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonya j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chatham-Kent, Ontario, Canada
2 reviews
Reviewed 29 September 2012

We stayed in this hotel in September for 2 nights and loved it. Wonderful location, the rooms were great, food good, and the staff nice and friendly. Favourite part was sitting on the balcony at night looking over the valley and the city of Lucerne. Loved every minute of our stay there and would recommed it to anyone who visits the area.

Room Tip: All of the rooms were good and ours had a nice big balcony, so my sister and her husband joined us t...
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 September 2012

Himmelrich Hotel was our designated accomodation for two nights while on tour in Switzerland. One positive thing about the hotel is it's location and spectacular view of Lake Lucerne and/or the mountains. The hotel is perched high above the hill away from most everything. This is a good thing if you are looking for peace and quiet. Looking out from the terrace at night gives you an awesome view of Lucerne down below. An early morning out on the terrace is just as fresh and exhilarating an experience one can have. On the other hand, there were a lot of things that negated the experience. First off, the hotel is not well maintained. There was inadequate lighting in the rooms as well as the hallways. Bathrooms seriously needed cleaning and repairs. I must say, our bed was clean and comfortable. Breakfast was just so so. Service is not existent. Not enough help. Guests were waiting for a long time for breakfast to be served but the hotel workers were nowhere to be found. I have a feeling that when the bar and restaurant closed, all the workers left for the night leaving just the guests in the hotel. Not a good thing.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roses1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 September 2012

I had the misfortunate of staying at this hotel last week and if you saw the movie THE SHINING that pretty much describes it. There was a bloody handprint on the wall beside the front door and a questionable stain in the bathroom. We were warned that this was a basic hotel, but it was a dump! The service was horrible, the staff was useless and arrogant - imagine! The breakfasts were DISGUSTING and I paid 8.50 euros for a soup consisting mostly of parsley & noodles.
Yes, the view was breath taking.
However, I would never recommend this hovel to anyone. My advise, steer clear of Hotel Hell.

Room Tip: Don't stay here - run!
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank June1525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Himmelrich

Property: Hotel Himmelrich
Address: Schattenbergstrasse 107, Kriens, Lucerne 6010, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne > Kriens
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #5 of 6 Hotels in Kriens
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Himmelrich 3*
Number of rooms: 219
Reservation Options:
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Also Known As:
Hotel Himmelrich Kriens, Canton Of Lucerne, Switzerland

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