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Hotel-Restaurant Sonnenberg
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Reviews (107)
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All reviewscoffee machinegreat viewshared bathroommini golfbusy townsparkling waternice breakfasthamrooms are cleanmount pilatuscable carlakeshillcapsulesbalconyreceptionshuttle
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Reviewed 16 October 2011

Service: ok, seems to me that some waiters have just started as they didn't have a clue. Reception staff quite unfriendly - didn't feel very welcome.

Hotel: It's in a nice location with excellent views over the mountains and lakes. However, the atmosphere in this hotel wasn't great - it all felt a bit unfriendly for some reason.

Room: The room itself was nicely decorated and a good size. We had a balcony too which was great! A nespresso machine with 4 capsules, milk and sugar, a tv and 2 bottles of sparkling water. Unfortunately we woke up very early as the walls are quite thin I guess....you can here other people slamming their doors etc. which was quite annoying when you'd like to sleep in!

Ensuite bathroom: Toilet, sink and bath with a curtain. This needs to be taken out and totally redone! there was mould everywhere and just doesn't match with the lovely redecorated bedroom. Shame!

Price: We stayed one night and paid CHF 180.00 including breakfast.

Breakfast: Ok - a cup of coffee or tea, a glass of orange juice each, bread and jam. Unfortunately no croissants or cooked breakfast...

Dinner: Very tasty and good menu. Price quite reasonable.

Overall - good hotel but needs to employ decent and more friendly staff. New bathrooms required and a better breakfast. By the way - Don't even think about going there without a car!!

  • Stayed: October 2011
    • Value
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1  Thank 4,555,751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2010

We booked this hotel based on the attractive rate for the Lucerne area. What was not apparent from the description was that the hotel is not located in the suburb of Kriens, but instead on top of the significant hill (Sonnenberg Mountain) above Kriens. A funicular ride (6 francs one-way) is necessary to get to the hotel, particularly with luggage. The funicular opens at 10 am and closes at 6 pm, which stifles going out in the evening if you don't have a car.
The hotel has a restaurant, but the "service" comes to a screeching halt when they have a banquet dinner planned for lunch or dinner. We sat ignored at our table for lengthy waits between courses, and there were no questions about ordering more drinks or dessert. Exceptionally bad service, especially for a Swiss hotel.
Room was adequate and clean, but remodel left uneven floor surfaces between rooms which were trip hazards. Only person who showed any interest in being of assistance to guests was the daytime hotel receptionist.
Walking trails in the area were nicely maintained and well marked.

  • Stayed: September 2010, travelled with friends
    • Value
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    • Sleep Quality
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4  Thank CA7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2010

We stayed here 1 night. Rooms were clean but very hot and had a slight smell. Bathrooms were clean too but needed modernisation. Poor value for money.

  • Stayed: July 2010, travelled with family
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Thank Decner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
Google Translation

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018
Google Translation

Room Tip: viele Zimmer haben eine tolle Ausssicht
  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela E, Leiter Front Office at Hotel-Restaurant Sonnenberg, responded to this reviewResponded 5 weeks ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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