I am afraid our experience was not the best. The service in the restaurant was not as one would expect for the amount of money that is charged. We stayed 3 nights and on the 1st night in the dinning room felt very uncomfortable when the staff made such a clattering setting up the tables for breakfast. I know this has to be done but we were well within the dining times so a little more sympathy should be taken towards people still dining. We had to wait quite a while for our food and the cheese platter consisted of 2 small pieces of smoked cheese with a small amount of something else - what no cheddar or stilton!! I had to ask for pickle and butter and then a knife. The staff certainly do not have their heart in the job. When we finished our meal we had coffee. Mine was served in a cup that was chipped just where you drink. They did bring a fresh cup when asked. By this time we were feeling very fed up thinking that we were paying a lot of money for this level of service and went to reception to ask about checking out in the morning. After sleeping on it we thought we would stick it out as maybe things would get better. Breakfast the next morning was a long wait and after 3/4 hour I had to go and ask someone if we could order out breakfast. The same thing happened the next morning. My husband is a vegetarian and his food was dreadful - for example the risotto was rice floating in an insipid liquid. 2 of my meals were OK but the 2nd evening I couldn't eat the fish and chips as the chips were not cooked and were cold. The batter was OK on the fish. The so called pea puree was a solid cold mass of hard pea which I couldn't even get my knife into. I told the waiter and he came and said that the chef was sorry but didn't offer me anything else. People around us were complaining about their food too. I could go on but will focus on something positive - The room was comfortable and very clean although very hot so in the summer could be stifling. The view is absolutely fantastic and it is such a shame that the service doesn't match. We did speak to the Manager on several occasions and he offer us 10% off the bill as we were clearly not happy with the overall experience.
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- Also Known As:
- Sandy Cove Ilfracombe
- Hotel Sandy Cove
- Sandy Cove Hotel Berrynarbor, Devon