We have just returned from a 4 day stay at the Sandy Cove Hotel. Our stay overall was pleasant and after having read many of the reviews below before our arrival, I would describe the hotel to be as I expected. The location is fabulous, the view from our sea front window was fab, and staff were friendly-ish. However the bedrooms, bathrooms, public WC's and swimming pool area are all very tired looking and are in desperate need of a deep clean/swifter renovation programme. The thing however that disappointed me the most about the hotel was the complete LACK of interest/catering for my severe food allergies. We notified the hotel at the time of booking of these allergies, I emailed them again a few days before our arrival with a really simple basic food plan (consisting of everyday ingredients), informed the receptionist upon arrival, and informed the waiting staff on the first day half an hour before supper. I was very disappointed to learn that no special provision had been made whatsoever and the staff were unwilling to really divert from anything that wasn't already included in their set menu (which was the same menu for the whole of our stay). I ended up eating the same dry salad to start each day (obtaining a dressing for this was easier said than done too!) and then had to have the SAME children's plain tomato pasta for main course every day too! When I asked if various other items were dairy free, e.g the vegetable based soups each evening, I was informed by staff simply that they were not, there was never any suggestion that perhaps they could rustle something else up or they would prepare something for the next day instead. I strongly recommend that the management team at Sandy Cove have a look at how things are done at 'Sands Resort, Porth, Cornwall' particularly in terms of catering for food allergies (knowledgeable restaurant staff, different menus for allergies such as gluten free/dairy free etc). This is where we have holidayed for the past few years, and unfortunately after our experience over the past 4 days, is where we shall be heading back too in the future! Sandy Cove - over 150 million adults in Europe suffer with a food allergy, I suggest you educate your staff and your chef in particular about this and change your attitude, it is 2014 after all.
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- Also Known As:
- Sandy Cove Ilfracombe
- Hotel Sandy Cove
- Sandy Cove Hotel Berrynarbor, Devon