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“Disappointing for a Premier Inn but great staff” 2 of 5 bubbles
Review of Good Night Inns Wheatsheaf Hotel

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Good Night Inns Wheatsheaf Hotel
Ranked #1 of 1 Hotels in North Waltham
Lyon, France
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Disappointing for a Premier Inn but great staff”
2 of 5 bubbles Reviewed 17 June 2014

Great staff, very friendly and helpful. Sleeping in a front bedroom with the windows open because there is no air conditioning on a warm night is like sleeping in the central reservation of the M3 which is about 200 yards away, and always VERY noisy.
No meal deals are available( I was told it was a franchise hotel), so the food and drink is expensive and pretty poor tbh. My burger (at £10.95) made McDonalds look like fine cuisine and the fish cakes with gruyere was bland and lacking in both fish and gruyere.

Probably the most disappointing stay at a Premier Inn we've ever had :-(

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spam f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Good Night Inns Wheatsheaf Hotel, responded to this review, 20 June 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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145 reviews from our community

Traveller rating
    47
    46
    32
    16
    4
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bath, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Excellent value for money. Clean through out. Bedrooms well set out with very large bed. Excellent cotton sheets and towels with good bathroom facilities. Courtesy tray and TV. Staff friendly and helpful and large car park.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank evendawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, United Kingdom
1 review
3 of 5 bubbles Reviewed 2 June 2014

The expected Premier Inn welcome & good range of facilities in a comfortable, spacious room. However, our sleep was spoiled by other guests noisy behaviour. despite all the 'Shh' signs, there was repeated banging of doors & loud conversation as folk returned from the restaurant - up to midnight. Then, at half past midnight, someone was hammering on the door of the room next to ours - hoping to be let in. soon after, other returners were again talking loudly & making no effort to close doors quietly.
Shame, as this was otherwise an ideal place to stay. If making a booking, suggest trying to get a room as far as possible from recepetion.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

We needed a place to stop over on way home from Brighton to Brecon and chose this place as it was easy to get to and had a pub close by. The lady at check in was really helpful, although there were a few problems that needed to be ironed out.
Our room was basic but clean and the beds were really comfortable. The pub next door served delicious pub grub and the staff were lovely.
On the down side, tv reception was pretty rubbish and the 3 pounds WIFI was intermittent to say the least.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SteveRuthSwansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

A very pleasurable one night stay. The staff were very good and helpful, especially Gillian in the restaurant.Two small quibbles, toilet flush in the bathroom and the positioning of the lights at the side of the make up mirror in the bedroom.

Room Tip: Our room 5, ground floor adjacent to reception, no stairs suited us down to the ground.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

We stayed over at this premier inn for my granddaughters christening, which was also held in the function room on site.

We booked around 11 rooms and were warmly welcomed and accommodated. The whole staff team were friendly and professional.
The morning after the christening we all had breakfast and given we almost filled the restaurant the staff coped extremely well and from start to finish was well managed and timely. The breakfast was great value. Thank you premier inn and the staff team who ensured our family event was a great success. Well done.
No doubt we'll return.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 1 May 2014

Stayed here with a colleague for one night for a business meeting the next day. We stayed in Room 1. Shocked to have a knock on our door at 00.15. Met by member of staff telling us there had been complaints made about the noise coming from our room! We were told that as it was past 11pm, we needed to "keep it down!" I can only assume that the people in the room next door were hankering after their money back....because my colleague and I were both asleep when the staff member arrived!!!!
The next morning we went across for breakfast at 09.00. We waited for a staff member to attend to us and take us to a table. When the staff member finally arrived, they told us we were "late", that they stopped serving breakfast at 09.00, and they would need to check with
chef if they would cook us something!
My husband and I work all over the country, and between us have stayed in dozens of Premier Inns. I would be extremely reluctant to stay in this one again after the treatment we received during this stay. Definitely not worth the £108 I spent on a room and 2 x breakfast!

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Good Night Inns Wheatsheaf Hotel, responded to this review, 5 May 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Good Night Inns Wheatsheaf Hotel

Property: Good Night Inns Wheatsheaf Hotel
Address: North Waltham RG25 2BB, England
Region: United Kingdom > England > Hampshire > North Waltham
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in North Waltham
Price Range (Based on Average Rates): £
Number of rooms: 28
Official Description (provided by the hotel):
Premier Inn Basingstoke South is conveniently positioned within easy reach of Junction 7 M3. For shops and local amenities, Basingstoke town centre is 7 miles away and is easy to reach the Festival Leisure Park and Festival Shopping Centre. Our Basingstoke South Premier Inn has everything you'd expect - incredibly comfy beds in every room, flatscreen TVs with Freeview, WIFI and free parking. We also have the Wheatsheaf Chef & Brewer onsite. The Chef & Brewer pub is part of a collection of charming, traditional pub restaurants with a modern service style and ethos, spread throughout the UK. Offering freshly prepared food and high quality drink at great value, traditional pub values are at the heart of Chef & Brewer. The pub is reassuringly genuine with old beams, nooks and crannies, roaring log fires in the winter and cooling gardens in the summer. With a proper bar area perfect to prop yourself up against while enjoying a pint of real ale or a chilled glass of wine and comfortable and relaxing dining areas, Chef & Brewer is right for every time of day or day of the week. ... more   less 
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