Gault&Millau rate this restaurant with a high 15 out of 20. The local has several very positive reviews, and then we overheard favorable comments left and right. So we said, lets try it out!
On the positive side: a very charming hostess with a genuine smile on her face capable of making you feel welcome right away. Too bad she did not have enough time to give us such a welcome! An excellent filet de boeuf, just delicious, and much better than what we have tasted in the region. The other courses we had, were okay, but nothing outstanding ( the carpaccio de st Jacques had different components that did not complement each other in their taste) A magnificent wine card, covering a number of regions, reasonably priced.
But then we come to the negative side of the ledger. And here we encountered several, quite serious, problems. First of all, waiting, waiting, waiting. After we arrived, it took 20 minutes to get the menu card, and another 35 minutes before the first course was served. This is totally unacceptable!
But here the worst is yet to come: the wine was served well after the first course was put on the table, and only because we reminded the waiter that we had ordered wine. What kind of training did these waiters receive from their manager?
The reason why we waited so long was quite clear. There were about 45 guests, and only three waiters. These poor guys did their best, running around as fast as they could, but they were unable to make up for the lack of personnel. The source of the problem is incompetent management. When you have 45 people making a reservation, and this is what people invariably do in a restaurant of this level, you should know that 3 waiters is just not enough if you offer menus with 3, 4 or 5 courses.
Mr. Restaurant Owner: if you want to have a good-quality restaurant, it is not enough to be a good cook, you also need to know how to manage your place.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your L'Union - Auberge Communale d'Arzier reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.