I have never written a review before, but the way the woman at the front desk spoke to my mother, a senior, is inexcusable. Due to this experience I have decided to share not only this problem, but all of the other small problems that added to the upsetting experience.
My mother and I came to Sauble beach to visit my sister and her family who rented a cabin for two weeks.We chose this motel for the price, as we were only staying for 2 nights, we didn't feel we needed an especially nice place to stay. We called the morning before arriving and booked one night.
When we arrived we found the motel was further from my sister's cabin then we had hoped, we wanted to change to one on the main street but chose to look at the room first in case it was worthwhile to stay, it was not.
We told the woman the the front desk that we were not going to take the room, at which point she told my mother that they have a 14 day cancellation fee, and that we will be charged the full price of the room.
This of course was frustrating as we were not aware that booking the room would result in being forced to pay for it whether we used it or not.
All of our attempts to negotiate were responded to extremely rudely. She spoke to me rudely, but she also spoke rudely to my mother, a senior, who had not said anything deserving of such an attitude.
We realized at this point that we had to stay there since we were being forced to pay for the room anyways.
I asked if there was an elevator, as the room was on the third floor and my mother and I both had large suitcases. To which I was told we should have asked for a room on the first floor when booking. Apparently I was supposed to know, without being told, that our room was 3 flights up and there was no elevator. This is after my mom requested a senior discount while booking. I clearly remember booking in a motel in the past and being advised about stairs. Either way she did not need to be rude about it once again.
She ended up sending her son to help me with the bags.
It was fine, two double beds, big flat screen TV, big windows and mini fridge.
But there was NO closet, VERY small bathroom. (Not ideal for long term stays)
The bed sheets seemed to be recently cleaned BUT I found some old stains on the sides and many long dark hairs in the room (Not ours grey and blond).
There were multiple spots of black mold in the shower (picture), on the wall and ceiling. Only small spots, a simple cleaning would help.
So overall the room had been cleaned but to very low standards.
The window was also broken, one of the panes was left on the floor behind the fridge.
The staircase and hallway had a very foul odor, almost similar to a smell of sewage.
Needless to say, we switched to a different motel the next morning. My mother didn't even want to go the the front desk to check out.
When you're looking for a clean and friendly place to stay, do not come here.
Positive: Very close to the beach, and away from the busy main street.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo and 5viajes2012 S.L. so you can book your Sauble Beach Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sauble Beach Hotel Sauble Beach