From beginning to end my stay at the Canalta was not very pleasurable nor relaxing. I stayed only for 1 night and checked into the Canalta around 5pm. The woman at the front desk was nice but very unorganized and did not seem to know how to work the computers. She kept mumbling that she was taking over from the day shift and was flustered. She finally was able to check me in and find my reservation which took about 10 mins. I went to the assigned room and opened the door to find the room was already occupied! If that is not scary that a hotel doesn't know what rooms are occupied and printing out key card access I don't know what is! This is why I always deadbolt lock my door when I am in the room but what is to prevent someone from going in while I'm not in the room?
I went back downstairs to let the front desk woman know and of course that made her even more confused and another 10 mins to sort out a different room. She gave me a new room which had been partly cleaned however all the toiletries had been used and not thrown away nor replaced. I don' t know what kind of a hotel they are running but this entire experience was extremely sloppy.
So they promised me a minor discount (10%) on the room which was fine however it took them 4 charges back and forth on my credit card statement for them to get that right! I think I would have preferred not to go through the hassle and just pay the full rate. Since I was there on business trying to show my company the back and forth charges and credits was a major issue for me. I won't be staying here again the next time I'm in town.
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