The Snow Leopard camps are almost in Shivpuri, which is about 50 kms from Rishikesh and takes 1.5 hours to reach. They have two camping options.
1. Tents on the banks of the Ganga - these look beautiful and pristing in the white sand, but we didn't dare choose them in the Dec 31st freeze-fest. They do not have electicity or attached toilets, so if you're an eskimo used to relieving yourself in open pits, this is the place for you.
2. Tents off the main road. This is about a 10-min walk from the banks of the Ganga. These are larger, brick structures (with tents cast over them), with electricity and attached toilets. And yes, they will provide you a heater if you ask them for it.
Needless to say, we chose the second option. The inside of the tents were dingy, very dimly lit and a little musty. The tent cloth itself was badly stained. But I guess, you can't expect too much when camping. There were two beds, mattresses, pillows, quilts and a side table in the tent. The bathroom was reasonably sized and had hot water only when the staff wanted it (they basically, had to turn on a tap to ensure the bathroom got hot water).
The food was decent - a good buffet spread with roti, dal, two subzis, rice, salad, curd, dessert. There was one non-veg dish as well. Breakfast was quite decent too - eggs, toast, upma/poha, puri-chole, tea/coffee. We had a New Years' eve bonfire party in the evening and the flow of snacks was constant and pretty tasty.
Snow Leopard was very professionally managed. The staff was in smart uniforms and were all well-trained. They were reasonably courteous, I would say. Their greetings and small-talk almost seemed a little too well-trained and formal. They would accommodate requests to a certain extent - fresh towels, extra pillows, etc. but would not go out of their way to do things that didn't follow their rules. For e.g., they wouldn't serve food a few minutes earlier even if you had a flight to catch. They had a pretty detailed briefing session when we arrived, which gave it a professional feel. However, this too seemed well-rehearsed and formal.
The rafting was a both exciting and a bit of a let down. We were a group of six, with quite a few who had done some level of rafting before. We had made it clear that we wanted a few thrills during our ride and not a basic one. The group manager (or whatever you call him) during his rehearsed briefing assured us that we would enjoy our trip and that our raft guide would ensure it. We once again repeated that we wanted a few thrills, but he didn't take too much notice. We ended up with a pretty mild rafting experience with just one or two Level 2 rapids (Three Blind Mice was the name). The rafting guide hadn't been informed about our request and we were left quite disappointed. We then did the more exciting route the next day (Rollercoaster, Golf Course were some of the rapids - ask for them if you need a fun experience), but had to pay an additional Rs. 900 per head. If only they had heard us out on Day 1. Nevertheless, it was great fun - ice cold water, lots of bumps and splashes, but no capsizes. Again, the Snow Leopard professionalism came in handy - we had full body suits that kept us warm and good quality equipment and guides that kept us safe.
They also have a couple of other activities - an early morning trek, some volleyball and wall-climbing (a basic upright wall with footholds and harnesses).
Would definitely recommend Snow Leopard for their organized and professional service. Just push extra hard to get your requests in, if required.