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“Excellent place to stay”
Review of Atlantis Marcoola

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Atlantis Marcoola
Certificate of Excellence
Brisbane, Australia
1 review
“Excellent place to stay”
Reviewed 15 July 2014

We had a 2br beach view apartment which was beautiful. Spacious and comfortable with a large veranda where we sat and listened to the sounds of the water. A great place for anyone that would like to unwind and relax. Very close to shops but there was no street noise. Overall it was a great few days away and I would recommend this resort to anyone looking to stay at the Sunshine Coast.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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402 reviews from our community

Traveller rating
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245
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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2014

My family stayed in a top floor 3 bedroom apartment with a private rooftop spa for 7 nights. Although not as fashionable or glamorous as some apartments, everything was clean, comfortable and in good working order. The apartment was big enough for 2 adults and three teenage children to spend a very comfortable week. The views over the ocean were breathtaking. Despite being on a busy road and next to the airport, it was incredibly peaceful and relaxing.
My favourite part of the week was having breakfast on the balcony in the warm winter sunshine watching the ocean - and seeing dolphins. Also worth mentioning are: relaxing in the spa to watch sunrise/sunset, walking across the road to get coffee from one of the best bakeries I have ever been to, and that amazing beautiful beach. Such a lovely week, thank you Atlantis Marcoola.

Room Tip: We stayed in apartment 34. It was top floor on a North East corner. The apartment was warm and sun...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Hallro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
Reviewed 9 July 2014

Just what my daughter and I needed. Great location, room beach and hosts. Thanks Gordon for being so nice to India. your surfing advice has inspired her. looking at my calendar now to look at more dates to pop up there. oh, yes, the fishing was great just in front on unit. a great place for the family.

Room Tip: Just talk to the friendly front desk staff.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
200 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 8 July 2014

Great apartment again. Our 4 the stay here and we will be back. Comfortable, clean, peaceful, great views. What more can I say. Hard to add anything else. Just delighted with the place. Wished I could have stayed longer.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2014

We regularly stay at Atlantis Marcoola on one of their rooms with a rooftop spa. Last time we visited, there was a telescope in the unit which we used for star gazing. Quite often we have been given a discount or a room without asking. Overall we have been very pleased with service and quality of the rooms. I am not sure when we stayed there last but every time has been very good.

Room Tip: Choose the room with a rooftop spa.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014

Fantastic customer service, great location and over all very helpful and professionally service.
Always happy crew and location can't be explained with words!
Units are quite clean and always fresh.
This is my 4th time and every single time I have experienced exactly the very same experience...

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZAIN A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2014

Firstly I have never written a review in my life but felt compelled to do so with this property. We stayed on the April long weekend. It was our second time staying here. I would just recommend anyone who stays here to make sure you check what the room quality will be like. After having an ok room the first time I was told that it was one of their older ones, and next time you will get a nice new refurbished room.
So on this occasion I was at least hoping for the same quality we had previously had, and maybe a little better if lucky. Well unfortunately it was not to be. Our first experience as a family was the awful room freshener that had been liberally sprayed throughout the room. It actually gave me a headache as it was so strong and I'm not one to suffer allergies etc. We had to open what windows we could and go out to air it. It was so strong.
This probably should have been my clue as to the dark, musty room we were then to stay in. The dark dowdy unit complete with old furniture really put a dampener on our 3 nights. If it was a week or two I probably would have left. It was dirty and there was damaged goods, damaged furniture and missing items (I.e. remote controls). The bed covers could do with a good wash too. The garage was a mess with junk and what looked like an abandoned car. Unfortunately this sort of stuff just brings the feel of the place down.
I am not the type to complain or asked to be moved but I did raise it with the onsite manager when leaving. I am sure this is probably a regular problem in these individually owned places. We tend to go away quite a few times a year but there are plenty of other options if this is their refurbished quality. On the positive it is a great location and the kids love the pool and the facilities are great for families. So it can be a good holiday if you get a decent room. That might be why the reviews look generally good on here.

Room Tip: Make sure you ask for a good room. I think they can really vary between decent and horrible.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KOGQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Managers, Manager at Atlantis Marcoola, responded to this review, 2 July 2014
Dear Kelly,

We are terribly disappointed that you didn't enjoy your stay in our beautiful Unit.

As I mentioned when you departed and commented on how much you disliked this apartment - I was as stunned then as when we read your review just now - this apartment has been almost completely refurbished with new carpet, curtains, king and single beds, leather lounge and a number of touches that an interior decorator thought would appeal to our guests.

I understand that the decor isn't to everyone's taste as the curtains are dark, but this apartment has quite a luxurious feel to it and many guests request this unit as it's so beautifully done. If the cleaning standard was lacking for any reason, we always appreciate immediate feedback so that we can rectify the problem immediately and we maintain our excellent record for cleanliness and high standards throughout the resort.

I'm sorry that you felt so compelled to write such a negative review the first time you commented on a holiday, rather than giving us a nice review the first time you stayed in the apartment you did like!

Great to hear you still rate our complex, and hopefully the service was up to par!

Good luck with your future family holidays, we're sorry we couldn't satisfy your needs this time.

Regards,
Suzanne
Atlantis Marcoola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atlantis Marcoola

Property: Atlantis Marcoola
Address: 903 David Low Way, Marcoola, Queensland 4564, Australia
Phone Number:
Region: Australia > Queensland > Sunshine Coast > Marcoola
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Speciality Lodging in Marcoola
Price Range (Based on Average Rates): £
Hotel Class:4 star — Atlantis Marcoola 4*
Number of rooms: 60
Official Description (provided by the hotel):
Atlantis Marcoola is an award-winning resort located on the natural dunes of one of the Sunshine Coast’s most pristine beaches. Offering a range of spacious 1, 2 & 3 bedroom apartments our facilities include a heated 30m pool with spa, a full-sized tennis court, ½ basketball court, gym, games room, playground, cable TV & free internet access. All apartments offer balconies, either with stunning ocean views or overlooking the tropical resort gardens and facilities. ... more   less 
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Also Known As:
Atlantis Hotel Marcoola
Atlantis Resort Marcoola

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