I have stayed in this hotel twice in the last few weeks.
The first time I arrived I was told I had no reservation because my card, that worked everywhere else across Europe was declined, despite my booking it through Booking.com and receiving no word from them about this. Oh, but luckily they told me they weren't fully booked. Unfortunately however they would have to charge me the full rate as the computer was unable to honour the original booking. When I said I would be staying with a group the following week suddenly computer said yes. I gave them the benefit of the doubt on this occasion.
The following week I was with a group that transferred our bags to the hotel in advance of arriving. Despite e-mails and telephone calls from me advising them of this they left them unattended in the lobby until we arrived almost twelve hours later. When we arrived after midnight we did not get all the rooms we had pre-booked.
Later when a final member of our group arrived they did not have a room for him and tried to suggest that it was ok for two of our group who didn't know each other to share a double bed.
When I tried to reason with them I was told the Director would be here soon. He did arrive but refused to speak to me, he was too busy drinking Champagne in the foyer with his friends. He treated his staff member who was trying to assist me like a slave.
This 'hotel' or 'residence' is at the end of Metro Line 7 plus a tram ride away from Paris. It is in industrial, rough looking area.
On the plus side the junior staff are very nice and the rooms are spacious. Two of them apologised to me for their bosses, poor things. Never again.
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