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“Good location near the airport!” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Monterrey Aeropuerto

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Holiday Inn Express Hotel & Suites Monterrey Aeropuerto
Ranked #5 of 14 Hotels in Apodaca
San Antonio, Texas
Level Contributor
149 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good location near the airport!”
4 of 5 bubbles Reviewed 6 September 2013

We chose the hotel for location. It is within 3-5 minutes from the airport. They have a free shuttle to and from the airport; as well as around the local area. Very convenient for local travel. Morning buffet is limited; yet sufficient. Staff is well informed and there is an onsite money exchange for limited amounts. Nice bar/grill in front of hotel. If you plan to spend your time in downtown Monterrey, you may want a location closer to town. We would stay here again with the same agenda.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TahoegpSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGE A, Director General at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review, 25 September 2013
Google Translation
Estimado huésped,

muchas gracias por el tiempo que dedico al dejar su comentario, ciertamente nuestro hotel esta a solo 2 minutos del aeropuerto y muchos de nuestros clientes que se hospedan lo encuentran muy comodo especialmente para tomar vuelos muy temprano, nos da gusto saber que nuestras amenidades y servicios fueron de su agrado

gracias de nuevo y lo esperamos pronto

J Aquino
Gerencia General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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111 reviews from our community

Traveller rating
    32
    55
    19
    3
    2
See reviews for
13
5
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81
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Canada
Level Contributor
145 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed 29 July 2013

not much to say other than that this is a decent hotel for business trip. there are several shuttle services with a Holiday Inn Logo so make sure you catch the correct one.
Also internet can be very good, very bad or even inexistent. The WiFi signal in the rooms on the Crowne Plaza side is very much interfered by the internet of this hotel.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SGB59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGE A, General Manager at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review, 13 August 2013
Dear Guest,

thanks for your feedback and comments about your recent stay with us, your complete satisfaction in our goal, thanks for your concerns about our internet connections we will look into this matter as soon as posible

once again thank you for your time and we look forward to see you soon!

Jorge Aquino
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seekonk, Massachusetts
Level Contributor
119 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 21 March 2013

We had a 7AM flight back to Atlanta, so wanted to be close to the airport. Holiday Inn Express
fit the bill, again. Nothing beets a newer hotel.
I last stayed here several years ago. Things are still great, with appropriate rates, a safe hotel,
clean, and quiet. The front desk was easy. They had our reservations ready. Since my Spanish is terrible, it helped their English was excellent. The room was clean and the bed comfortable.
They do have through the wall A/C- heater units which by their very nature are louder than
central air, but that is a small price to pay. TV's have upgraded to flat screens. I did not have time to try the in-room WiFi. The shower is a large walk in- worked fine.
About 6:15PM they have a Happy Hour with snacks and a keg of draft beer- the very best after a long business day.
They offer a shuttle for airport pick up and drop off. Times seem to vary from every 15 min. to
each 1/2 hour in the early hours. We took the 5:30 shuttle which worked out fine.
Breakfast starts at 6, but the basics (and more) were out by 5. Cereal, fresh fruit, yogurt, several juices and of course coffee were available early. To that, they add eggs and great tasting Mexican breakfast items at the 6 AM time.
Nearby restaurants for dinner appear to be somewhat limited. We ate at the adjacent Tex-Mex
fair restaurant which has a good atmosphere and a fine selection of food. I don't recall the name of the restaurant. There is also a fancy Italian restaurant down the street. Looks to be fancy, but I did not try it.

Room Tip: Room 417 was fine, no noise from the corridor or elevator.
See more room tips
  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jodnay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGE A, Gerente at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review, 10 April 2013
Dear Guest

thanks for your time and comments regarding your most recent stay with us, we appreciatte your bussines and look forward to see you again soon...

cordially

Jorge Aquino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winder, Georgia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 29 January 2013

I've stayed in multiple rooms for a total of 8 nights so far. Only on 1 night did I actually have usable internet. That was worse than dial-up speed. I complained to the front desk no less than 3 times and called (or was transferred to) their help desk. The answer I got more than once was that slowness would be due to too many people being on all at once. But for most nights, slowness doesn't apply since it was totally stopped.

This might pass as normal for folks down here, but it is a show stopper for me. This made my whole experience awful. Cleanliness was below average, but not terrible. The front desk is understaffed because more than once I put off complaining due to the severe wait time of even getting to a desk agent.

If you have to stay at this hotel as I did (corporate influence), you can get tolerable internet by going down to the lobby/food area.

Room Tip: I would think the closer you are to the ground floor, the better.
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  • Stayed January 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Fl0tsam_N_Jetsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review, 12 February 2013
Dear Fl0tsam_N_Jetsam,

Thank you for taking the time to review our property. I am sorry to hear about your experience on your recent stay. I want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. It sounds like we fell below your expectations. Kindly accept our sincere apologies for any inconvenience you may have experienced with our internet service. I appreciate your feedback as this is our best resource for improving guest services.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 25 January 2013

If you need to be close to the airport this is a safe and comfortable place. You can get work done, eat well and relax without having to hit the streets. Good quality taxi service from here too, to local malls or into town if need be. The girls and guys at reception are well above average professionals and personalities for the region, and can go the extra mile to give a good stay. There's a Tex-Mex all-day grill bar next door, good party venue as well as broad menu restaurant and cocktail bar specialising in flame-grilled meats; and if you like Mexican food the hotel's own breakfast has cooked meat, eggs, tortillas and sauces, on top of continental and American choices.

Sritas y seniores de recepcion: gracias por una muy buena estancia - no saben lo que es aterrizar en londres de buen humor y con saborcito a chilaquil aun en la boca.

Room Tip: It's worth upgrading here, there are some spacious and comfortable suites to settle down in.
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGE A, Gerente at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review, 17 May 2013
Dear Guest

thank you very much for your kind comments, Iam very glad that you had a great stay and enjoyed our facilities, I will share your comments with my team

please come back for more chilaquiles soon... looking forward!

Jorge Aquino
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 December 2012

This is my first stay at this hotel. I have stayed at others, but none of them are as nice, clean, and comfortable this one. This hotel is within 5 minutes of the airport...maybe the closest hotel. You can have the information desk at the airport (at domestic arrival/departure) call the hotel for you....the shuttle arrived within 10 minutes. The hotel staff is exceptionally friendly and fluent in English (my spanish could use much improvement). The breakfast in the morning was good, plentiful, not the sausage or biscuits & gravy you find at those HIX in the states...they have local foods that were quite good, plus they have the cereal and fruits as well. The hotel has a pantry style store for items the traveler may need, including some candy and chips, and cold drinks.

The shuttle service goes to the airport and most industrial facilities in the area. The shuttle is limited to about 6km radius. Safety in Mexico these days is so very important...travelers don't know the area so finding a hotel that one feels safe and comfortable with, thats important. This hotel is secure, and I feel it is in a safe area...I feel safe...!!!

There is a very nice but small pool and the water is at a very refreshing cold temperature. I travel on business 90% or more, and it is hard to think of a better facility then the Holiday Inn Express and others in the IHG family. This is definitely the best hotel that I have stayed at in Mexico.

There are a lot of food choices close by that ranges. I have tried steak and tacos at El Papalote, located next door to the hotel and while a chain restaurant it is an authentic Mexican restaurant that is highly recommended.

Room Tip: On line I was able to only reserve a two bed room and not the King bed that I really wanted. On arri...
See more room tips
  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mlodzik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGE A, General Manager at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review, 17 May 2013
Thanks a lot for your time and comments, your complete satisfaction is our goal, Im very glad that we were up to yout expectations and that you had a great time here!

thanks again and please como back soon!

cordially

Jorge Aquino
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
5 of 5 bubbles Reviewed 21 June 2012

I had a very nice stay at this 3 star hotel. It was one of the closest hotels to the airport. I called from the airport coin phone and the hotel shuttle picked me up within 10 minutes. The room was clean and the morning buffet was good. The airconditioner worked well and the tv had several hbo channels. The hotel has 2 free computers for guests to use and a workout room with 2 treadmills and a bike that was open from 6am to 11pm. The small pool was open from the same times. A restaurant was outside the hotel or the shuttle could take you to others within a 6 km radius. I felt safe and well taken care of my entire stay. I would definitely recommend this hotel.

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kat j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGE A, Gerente at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review, 26 February 2013
Thank you very much for taking time to share your kind comments with all the tripadvisor community and with ourselves, we strive to offer the best service possible and comfortable surroundings
thanks again and look forward to see you soon!!


JORGE AQUINO
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Monterrey Aeropuerto

Property: Holiday Inn Express Hotel & Suites Monterrey Aeropuerto
Address: Boulevard Aeropuerto No. 400 | Parque Industrial Milenium, Apodaca 66600, Mexico
Phone Number:
Region: Mexico > Northern Mexico > Nuevo Leon > Apodaca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Apodaca
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Monterrey Aeropuerto 2.5*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to the New Holiday Inn Express & Suites Monterrey Aeropuerto, your best stay ... for a day, a week, a month or even a year! Designed with the renovated Holiday Inn Express Brand Identity located only one minute away from the Monterrey International Airport you will spend less time in traffic and more time doing what you came to do. You are at the heart of the main Industrial Parks and only 25 minutes away from downtown and the most important Convention Centers of Monterrey. Take advantage of our complimentary transportation service 6 miles around the area including shuttle to and from the airport. When it is time to get connected we are the only hotel in the city that has what you need, the fastest and free High Speed Internet Access through wireless and LAN Connection in your room and all the public areas.Every night is a great night resting in our spacious rooms and our comfortable beds will make you want to stay put, also every day starts right with our healthy and hot breakfast. Just a few minutes from Motorola, Smith Medical, Carplastic, Halliburton, Alcoa, Chrysler, Schneider Electric Square D, GE Manufacturing, Visteon, Trane American Standard, Denso, Parker, Elcoteq, Takata, Whirpool, Doncasters, Lear Corporation, York, Marathon Electric, Toyota, Emerson, Celestica, Uniform Color, Johnson Controls, etc. Come and discover a Unique Experience feeling a Genuine Service! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Monterrey Aeropuerto
Holiday Inn Express Hotel & Suites Monterrey Aeropuerto Mexico/Apodaca, Nuevo Leon

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