I had a reservation for 2 nights at this brand new hotel (only 8 months old). I asked for a king size bed and receptionist confirmed I had one assigned. For my surprise it was a double bed, so after 24hs without sleeping I had to lose another 10 minutes for a room change. When I arrived to my room it was on the 6th floor (last floor) so it was a complete oven (over 30 degrees). After trying to calm down I asked for room service. After 30 minutes my simple sandwich arrives but for my 2nd surprise I realized that fries and sandwich had salt included (I cant imagine what could happen to a guy that cant eat with salt). I asked immediately for some mayonnaise but for my 3rd surprise, the server didnt return. At that moment after 2 hours I was disappointing with the lack of service of the hotel. I can't even mention wifi service. It was awful, with frecuent shut down every 3 minutes (forget to use VPN or Skype). A nightmare. I asked reception for help, but nothing happened.
DAY 2: I woke up and tried to have a shower. For my surprise there weren't hot water. I asked reception for a solution and they promised a technician immediately in my room. I waited for 15 minutes and the guy never appeared. As I was hurry to catch a meeting I had a shower with cold water (you can imagine how happy I was). When I return to the hotel I needed to use internet again, but same problems as day 1.
I was so upset that after 3 attempts I could have a conversation with the hotel manager, a lady called Silvia. Basically I explained that both hotel facilities and service were terrible and her reply was only that they were sorry but they couldn't do anything. Not a compensation, free night, room upgrade, nothing. The worst part is that this lady told me that probably this is not a suitable hotel for me. probably because I'm asking for premium services like hot water, decent internet connection and a decent service. INSANE.
Regarding hotel installations, rooms have a good size and facilities for business travelers (iron, comfortable bed, frigobar, desk)
Location is very close to the airport and surrounded by other hotels.
SUGGESTION: choose whichever hotel in the same location!!. Avoid this one because if you suffer any inconvenience, you wont be helped by any responsible person from the hotel.
- Official Description (provided by the hotel):
- Discover and stay at Monterrey´s brand new contemporary and modern hotel. The BEST WESTERN PREMIER Monterrey Aeropuerto is located just one kilometer west from MTY, General Mariano Escobedo International Airport, and just in the middle of city´s most important industrial area. This is the perfect hotel for the Monterrey business travelers. ... more less
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- Also Known As:
- Best Western Premier Monterrey Aeropuerto Mexico/Apodaca, Nuevo Leon