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“renaissance needs wifi” 4 of 5 bubbles
Review of Renaissance Brussels Hotel

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Renaissance Brussels Hotel
Ranked #6 of 16 Hotels in Ixelles
Certificate of Excellence
Uk
Level Contributor
138 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“renaissance needs wifi”
4 of 5 bubbles Reviewed 16 January 2014

good hotel and comfortable. Would be four star if it had wifi....That should be standard and free everywhere these days, especially in business cities like horrendously expensive Brussels. It is between a three and four star hotel. Some of it needs a cosmetic update/ redecorating but it is clean and the staff were generally good and efficient. I would book it again. It is close enough to centre but if you like staying out late around the grand place get a metro card or pre book return taxi as taxis can be difficult to hail from that area. Local hotels do not like it if you hang around their taxi stands...

Room Tip: therre is significant noise in the early morning from rubbish removal lorries so if you like to have...
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  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tobyandbunty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, 21 January 2014
Thank you very much for your recent stay at the Renaissance Brussels Hotel and for taking the time to share your comments and feedback with us. We appreciate your lovely comments regarding our kind and efficient ambassadors. We have taken note of your comment regarding internet access. Please note that we do provide free internet access in all our public areas. As you can imagine we are dismayed to hear that you were awoken by the street noise and would like to apologize for any inconveniences caused. Please come visit us again next time you will be in Brussels and do not forget to recommend us to your friends!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,511 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Prague, Czech Republic
Level Contributor
646 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

Talk about taking your game to the top, the BEST.

Service: Excellent and still finding ways to make it better. Genuine Staffs (not pretentious), good communication skills and technique (not over-bearing), attentive and good listeners.

Professionalism: Everyone looks sharp, crisp suits, very good and they know it. Always smiling and ready to help (Xavier and his colleagues are always ready to help)

Room: New bed (cool), soft bedsheet (good on the skin). As a frequent business traveller, after 7 hours of flying i slept like a baby.

Room Tip: Rooms facing Rue du Parnasse
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  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, 21 January 2014
Thank you for your taking the time to share your experience from your recent stay with us at the Renaissance Brussels hotel. We are very delighted that you enjoyed your stay with us and that the accommodation has exceeded your expectations. We thank you for your feedback regarding our excellent service and our divine Marriott beddings. We look forward in welcoming you back very soon! Please do not forget to recommend us to your friends! We would like to wish you a Happy and successful New Year to you and your family!
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Hong Kong, China
Level Contributor
213 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
2 of 5 bubbles Reviewed 15 January 2014

The hotel is nice and the rooms are decorated in a tasty way with all possible comfort. OK, showering in the bathtub is not my thing, though all the rest is fine.

What is quite shocking (and already confirmed in several other reviews here), is that WIFI is a real disaster. The free WIFI requires minutes to refresh a page, the paid (at 19.9 Euro per 24h...) is still very very slow. If you need to be online, this should not be your hotel. I spent also 30 minutes with the iBahn hotline who could not do anything. They also proposed to try with a connect code which is available at the reception though this was also not the solution. Wired solution was not working either

It is quite surprised that a 5 star hotel in the heart of Brussels European district is not capable of providing decent WIFI. I am just back from a trip to Vietnam, Cambodia and Laos and in each hotel or restaurant, WIFI is fast, reliable and free. Not in a what should be a top hotel in Brussels.

As I am very dependent on the WIFI connection, I checked out earlier and change hotels. I will not be back.

Room Tip: If internet connection is not an issue for you, this hotel is absolutely fine. Though this is not m...
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  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tk100964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, 21 January 2014
Thank you very much for taking the time to review your recent experience at the Renaissance Brussels hotel. I am very dismayed to learn that you were not satisfied with our internet connection and even more dismayed to hear that Ibahn (our internet provider) was not able to assist you in the matter. Please accept our sincere apologies for this. We sincerely hope you will provide us the opportunity to exceed your expectations during a next stay with us.
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Jakarta, Indonesia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 12 January 2014

No further comment ... just feel the best .... Excellent service and assistance by all staff, nice breakfast, clean & nice rooms and good location ....value for your money and time to stay in Brussels ....

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rusdiawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, 21 January 2014
Many thanks for your reviews of the Renaissance Brussels hotel. We are very pleased that you enjoyed your stay with us and that the accommodation has exceeded your expectations. We thank you for your feedback regarding our excellent service, large selection of breakfast and our lovely rooms. Please come and visit us again when you are next in Brussels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

Stayed here from Dec 28-30 and thoroughly enjoyed it. Arrived from the Eurostar station then took a short 8 Euro taxi ride to the hotel. Though we arrived before the official check in time no fuss was made and we were provided our room.. Overall, the room was comfortable and cosy. However, wifi connection was very inconsistent and slow.

Breakfast was great and included a wide American and continental style selection, though a bit pricey at 25 Euros. Suggest purchasing a room rate that includes breakfast to avoid this expense.

Previous reviews have noted the somewhat remote location. This is true though my wife and I comfortably walked from the hotel to Grand Place and passed along several sites along the way, such as he royal palace and several museums. The great thing is that the walk towards the Grand Place is 'downhill' and there are several spots where you can see some impressive sweeping vistas of downtown that is great for photo taking. In the evening we just took the taxi back to the hotel (8 Euros) since we had accumulated some shopping.

Dining wise there are very few options near the hotel so we ate both evenings at the hotel's Parnasse Bistro. Seems like most hotel guests did the same as we saw the same faces on both evenings. The food was top notch though expect to pay at least 50 Euros for a 2-course dinner for two.

Basically, if you are looking for a quiet and convenience 'base' to explore Brussels then this hotel is for you. If you want to step out directly into the hustle and bustle of Brussels downtown then it is not for you.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, 21 January 2014
Thank you for choosing the Renaissance hotel for your recent stay in Brussels. We are glad to hear that we were able to provide you a room prior the official check in time. We appreciate your comments regarding our comfortable rooms. We have taken note of your comments regarding the internet speed and would like to apologize for any inconveniences caused. We are happy to hear that you had the opportunity to dine at our Parnasse Bistro. We would like to wish you a Happy and successful New Year to you and your family and look forward in welcoming you soon at the Renaissance Brussels hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We stayed for 4 night between christmas and new year and could not have wished for a better hotel - professional service, relaxed atmosphere, excellent food and amenities and the staff were second to none. Thanks again to everyone there for making our holiday so special.

Room Tip: 109 - Junior Suite - lovely
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, 21 January 2014
We would like to start by wishing you and your family a very Happy New Year! Thank you for staying at the Renaissance Hotel for your stay in Brussels and for sharing your experience with us. We are happy to hear that we exceeded your expectations and made your holiday so special. Please come visit us again next time you will be in Brussels and do not forget to recommend us to your friends!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conroe, Texas
Level Contributor
346 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 22 December 2013 via mobile

Very nice rooms, good breakfast, and friendly service. I stayed at this hotel many, many times over the past ten years. In a quiet area, close to EU. Close walk to several restaurants, or an easy drive into city center.

Stayed December 2013, travelled on business
Helpful?
Thank Reagan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elodie B, Guest Relations Manager at Renaissance Brussels Hotel, responded to this review, 21 January 2014
Many thanks for your loyalty with the Renaissance Brussels hotel. We are always delighted to have you stay with us. We thank you for your lovely comments shared regarding our nicely appointed rooms, large selection of breakfast items and our friendly service. We would like to wish you a Happy and successful New Year to you and your family! Please come visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Brussels Hotel

Property: Renaissance Brussels Hotel
Address: Rue du Parnasse 19, Ixelles, Brussels 1050, Belgium
Region: Belgium > Brussels > Ixelles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Ixelles
#4 Luxury Hotel in Ixelles
#5 Business Hotel in Ixelles
#5 Family Hotel in Ixelles
Price Range (Based on Average Rates): £
Hotel Class:4 star — Renaissance Brussels Hotel 4*
Number of rooms: 262
Reservation Options:
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Also Known As:
Brussels Renaissance
Renaissance Hotel Brussels
Renaissance Brussels Hotel Belgium

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