First of all I must say that we got a very good deal at this hotel during a weekend in august so if I keep that in mind we were very happy with what we got for the price. If I would have paid full price I wouldn't rate it as high as I do now.
On arrival we were greeted by very friendly staff, obviously well trained to deal with demanding business people daily. We were offered a welcome drink and we got the choice between sparkling wine or sparkling water. We both choose the first. The receptionist dissapeared, only to come back a minute later to tell us that there was only one glass of sparkling wine left... not exactly what you would expect from a hotel in this category. We accepted the one glass but soon found out the wine was room temperature. We are not very hard to please so we didn't make a big deal out of it (just wonder if a full-fare paying customer would).
When we went to our room we were very nicely surprised to see that the rooms are nothing like the pictures on the website. They are clearly recently refurbished in a very contemporary style wich we both liked very much. Everyone that says the rooms are dated and worn must have had the bad luck of staying here before the renovations took place. One thing that dissapointed both of us was the bed : extremely soft for our liking, we both slept very bad because of that. Sure it was the perfect bed for many people. Just not for us. A pitty...
We couldn't find a water cooker in the room, so the next morning I phoned the reception to ask for one to be delivered to the room (I was dying for a coffee after the bad sleep). It took exactly one (1!!) hour and 3 more phone calls to receive the water cooker. These are things they should work on. Good that we didn't have an important business partner waiting for us ;-))
The good points are the leisure centre wich is free to use for hotel guests (I've seen hotels that charge big money for these facilities - just a pitty they allow children) and the free parking during weekends (the city center is really not that far to walk).
Would we return? Yes, I'm sure we just had some bad luck with a few things so we will give it another try.
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- Also Known As:
- Brussels Renaissance
- Renaissance Hotel Brussels
- Renaissance Brussels Hotel Belgium