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“Underfloor Heating, Super Comfortable, Friendly Atmosphere!”
Review of Pantone Hotel

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Pantone Hotel
Ranked #5 of 22 Hotels in Saint-Gilles
Certificate of Excellence
Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Underfloor Heating, Super Comfortable, Friendly Atmosphere!”
Reviewed 1 February 2013

I was really excited about staying at the hotel and it exceeded my expectations. For a budget hotel it was brilliant! We stayed there from 24th January for 4 nights. Will definitely book this hotel again when we return to Brussels!

The hotel was beautifully warm with underfloor heating in the bedrooms which was a nice treat for my freezing feet from walking the icy streets in Brussels.

Most comfortable bed we've ever slept in at a hotel!

We were on the 7th floor and the room had a huge window giving spectacular view of city rooftops!

The breakfast is quite expensive at €15 per person but it was a fantastic spread with cheeses, meats, eggs, cereals, yogurts, jams, croissants, espresso etc. and I felt like it was worth the price!

Front desk staff were very friendly and helpful with knowledge about sightseeing, restaurants and public transport.

The hotel is within 5 minutes walking distance of loads of restaurants and shopping on Avenue Louise.

About 20-25 minutes walking distance to La Grand Place and European Parliament.

We paid €69 per night but felt like we got double our value for money.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,031 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Birmingham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 February 2013

We booked two rooms at this hotel in October for a stay in early December - when we checked our bank statement we have been charged for three rooms. We e-mailed them numerous times to no avail so decided to sort it out when we got there. The receptionist insisted it was our fault and we must have done it wrong and denied knowledge of any e-mails from us advising them of the error. We asked to see the mananger but were told he wasn't available but after about 5 mins the manager, Gregory Marlier, came out from the back room clearly having heard it all.

We showed them the e-mails we sent, he asked to us to send them on again and promised that he would sort it out and we would be refunded. The next day before checking out we asked about it and they denied all knowledge and said they hadn't received the e-mail. It was in their junk mail folder. Again the manager assured us it would be sorted. Several months on, and many chasing e-mails later, we still have no refund.

Beware when you book this place.

As for the hotel, its basic, not really what i would call a boutique design hotel. The rooms are meant to be pantone colour themed but they stuck any old orange stuff in there for orange, all different shades. Don't know what the link with Pantone is but it doesn't do Pantone any favours!

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PantoneHotel, Manager at Pantone Hotel, responded to this review, 1 March 2013
Dear Martin L,

Thank you for bring this matter to my attention.
You are absolutely right, and we apologize for our series of errors, that hopefully can be solved very rapidly now.

First things first, we made an immediate refund of the erroneous charges onto your credit card.

Secondly we can only hope that you’re willing to accept our lack of response to your previous complaints.

Should you decide to come back to Brussels and consider staying at the Pantone Hotel we would like to offer you a free upgrade and complimentary breakfast.

You may contact me any time via the email address manager@pantonehotel.com or at a.costa@pantonehotel.com

With colorful regards,

Antonio Costa
Operations Manager
Pantone Hotel Brussels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
miami beach
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 January 2013

Very nice hotel, clean,basic fun stuff in the room,as colored toilet paper,color swatches,etc.
Extremely nice and helpful front desk staff.

Rooms are on the small side,basic,but clean.
But it' s the area concept,space saving.

A good place to go pretty much to any destination in the city.
Seemed safe at night.

Haven' t had breakfast,but the restaurant seemed very cozy,was extremely clean,and packed every morning.

Considering the price,and comparing to the city prices,all in all RECOMMENDED !

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreeatorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PantoneHotel, Public Relations Manager at Pantone Hotel, responded to this review, 1 March 2013
Dear andreeatorres,

Thank you so much for your feedback! It is great to hear that you enjoyed our concept! We are eager to host you again soon!

With colorific regards,
Cynthia
Pantone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Région De Bruxelles-Capitale, Belgium
Level 6 Contributor
133 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 29 January 2013

Location is perfect, close to public transport, to nice restaurants and shopping area. The room are just great, clean and design, each room has it's own color.
Price wise, just great, you can get a deal on the week-end for 69€ a night.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sanne2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PantoneHotel, Public Relations Manager at Pantone Hotel, responded to this review, 1 March 2013
Dear Sanne2012_12,

It is great to hear that you enjoyed the hotel as much as you liked the area! We hope to see you again soon!

With colorific regards,
Cynthia
Pantone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 January 2013

The colorful hotel was a great spot to stay in Brussels! Very well located, with a clean room and bathroom. Breakfast was nice but the fruit salad was inedible. Our son just loved the small but joyful lounge.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PantoneHotel, Public Relations Manager at Pantone Hotel, responded to this review, 1 March 2013
Dear Carolina C ,

It is great for us to read that you liked both our concept and the area! We hope to have the luck to welcome you back soon!

With colorific regards,
Cynthia
Pantone Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pantone Hotel

Property: Pantone Hotel
Address: Place Loix 1, Saint-Gilles, Brussels 1060, Belgium
Region: Belgium > Brussels > Saint-Gilles
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
#2 Best Value Hotel in Saint-Gilles
#6 Business Hotel in Saint-Gilles
#8 Romantic Hotel in Saint-Gilles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pantone Hotel 3*
Number of rooms: 61
Reservation Options:
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Also Known As:
Pantone Hotel Brussels, Belgium

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