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“Great experience”

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NH Brussels Stephanie
Ranked #2 of 22 Hotels in Saint-Gilles
Certificate of Excellence
GreenLeadersGold level
Warsaw, Poland
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great experience”
Reviewed 3 February 2014

Our party of 2 stayed for 3 nights in January 2014 in room 304. Our view wasn't all that great and the windows didn't seem to be tinted so we could not leave the shades open for fresh sunlight, but we were barely in the room during the day so it did not matter. All in all a great experience. Very clean hotel, located centrally enough (15-20 min walk to Grand Place) and more than adequate amenities. The breakfast was simple but pleasant- slow cooker eggs, bacon, crepes, fruit, cheese, and meats. The menu doesn't change from day to day but is good enough. The rooms were larger than anticipated and quite nice. The bed was VERY comfortable and we slept quite well! We really enjoyed our stay.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EssSee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Madrid, Spain
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 January 2014

I booked this hotel really last minute on laterooms.com for 60 euros for one night. My sister and I didn't spend really much time in the hotel because we only had one day to spend in Brussels and a very early flight out; but it was great for what we needed.

Overall I found the staff to be super helpful and very friendly offering maps for the city. The hotel itself was very clean, modern, kept very neat. The room had hardwood floors, 2 twin beds, a really small tv (but who watches tv on vacation!). The bathrooms were clean, no complaints. We didn't sign up for the breakfast so I can't speak much about that.

The location of the hotel is a little off the main road but we found that its relatively close to the city. Maybe a 20 minute walk to the main center of the city. There's alot of retail shops and the highend shops near the hotel. Walk downhill close to "the elevator to the sky" you can find lots of restaurants, chocolate shops. I'd recommend staying here for the price that it was and the staff.

  • Stayed January 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank internationalworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 January 2014

Picked this hotel as an add-on to Eurostar travel to Brussels. Excellent choice. Although uninspiring from the outside, the hotel was everything I hoped for. Kind and helpful staff, excellent location, rooms clean and well appointed. Could even make tea and coffee. The only reason why not five star is the so-called 'free' Wifi connection - speed only 0.27 Mbps any time and totally unsuitable for my sporadic needs. If Ibis Stye and Campanile give free Wifi of acceptable speeds, why should one pay for this basic facility in an NH hotel? Management, please note. However, I would certainly return to this hotel because everything else was perfect.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bitterlemons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Maison, General Manager at NH Brussels Stephanie, responded to this review, 7 March 2014
Dear Madam, Dear Sir,

Thank you very much for your feedback about your stay, we are glad you enjoyed the NH Stéphanie.

We totally understand your comment about the internet speed and we are happy to inform you that, by the end of the month of March 2014, the wifi speed will be doubled in the hotel.

We hope to see you back soon in NH Stéphanie!

Kind regards,

The Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
Reviewed 13 January 2014

We stayed here in October, the hotel is in a reasonable location, a bit of walk into the main central area. The hotel is both clean and the rooms were of a good size. We got the hotel at a very reasonable price and that also included breakfast and a free mini bar!
Brussels is a nice city with plenty places to eat and drink! It was a pleasant 2 days away, and is only 1 hour away from Bruges which is well worth a look.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank chris_housey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 January 2014

Love this hotel. Everything are perfect. Good location, clean and good size room, very comfy mattress, hospitality of the staff, decent breakfast.

Few suggestion though:
- the wifi was slow and unstable and works for 2 devices only
- the room was too warm
- room decoration was to masculine for my taste

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apiapiaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Maison, General Manager at NH Brussels Stephanie, responded to this review, 7 March 2014
Dear Madam, Dear Sir,

Thank you very much for your review of the NH Stéphanie, we are happy that your stay was up to your satisfaction.

I am glad to inform you that the wifi speed will be doubled by the end of the month of March. Also, we will make sure to keep in mind your feedback about the room decoration for when the time comes to refurbish our rooms.

Thank you again for your comments and we hope to see you back soon in NH Stéphanie.

Kind regards,

The Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 January 2014

We visited NH Stephanie in December 2013 for 3 night and were not disappointed . We arrived early morning and got room without waiting. The room was modern, quiet and comfortable and perfect for 2. We had breakfast included every morning and it was really great. A step above most continental breakfasts including fresh juice cocktails, many other juice, coffee and tea selections. Warm and cold options were provided. The hotel is a bit far from the major attractions of Brussels, but it is located right beside the metro and it was really clean,inexpensive and easy to use.
Staff was very helpful and friendly. Service at the hotel was in English, French and German. If we were in Brussels again, we would go back

  • Stayed December 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
157 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
Reviewed 6 January 2014

Stayed last weekend for 1 night, including breakfast.
We are in Brussels every 3-4 weeks and we have tried at least 10-12 different 4-5* hotels over the years in this city. For the price we paid we both thought it was good value.
It was exactly what we expected (actually a bit better) and we would return if the price was right.
It wasn't all perfect but we really enjoyed our stay.

- Staff : very friendly, we have stayed at a few different NH hotels and like in most of them, also here they have many Spanish staff members. We felt very welcome and they all acted professional (and customer orientated, even after a little misunderstanding about the checkout bill).

- Room : Clean, contemporary and with comfortable twin beds (even though I requested a king bed). Old t.v. (but who cares?) with even 5 Flemish channels (very rare in Brussels, I can tell you!). Some wear and tear but nothing too bad. NO double glazed windows (some condense problems) but at least they could be opened (also not that obvious these days). Some mold around the windows (a good clean is needed). Nice to arrive in a room that was not over-heated for a change (very important to us!). Small but very clean bathroom and with nice quality towels and the typical NH products (that smell rather nice).

- Hotel overall : Not the nicest entrance (dark and hidden away) but very clean and well looked after once inside. Nice breakfast area with daylight which is nice. One remark: the air perfume in the corridors is HORRIBLE and it almost made me vomit (but the smell didn't enter our room).

- Breakfast : Very good, not the largest choice on the warm side but good enough. Very nice bacon (better that the Radisson Blu bacon!). Mushrooms were not nice (slimy, I think they were dried mushrooms). Nice juices, nice pastries, large choices of cheeses and cold cuts and nice coffee (a machine but with freshly ground beans). Nicely sliced fresh fruits and decent choice of cereals.

- Free wifi and it worked quiet well. Most NH hotels offer breakfast on Sundays till noon, which is nice and they also offer a complimentary late check out on Sundays (also think is a nice touch).

When we return to Brussels in a few weeks time we will consider staying again (depending on the offers of our other favorites). If you are in doubt about staying at the NH Stephanie or an the nearby Mercure Louise (where we stayed 3 weeks ago) I would recommend to choose the NH (while both hotels are often similarly priced, there is really NO comparison between these 2 hotels, both in breakfast and customer service)!!

Room Tip: We asked for a high room (for loads of daylight).
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delectatio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Maison, General Manager at NH Brussels Stephanie, responded to this review, 7 March 2014
Dear Guest,

Thank you very much for your detailed feedback on your stay in NH Stéphanie. We are very happy that you enjoyed your stay with us and we also appreciate a lot to receive details about our points of improvment.

I am happy to tell you that a lot of our improvements planned for 2014 are in relation with your comments: new double glazed windows, new smell in hallways, improved wifi quality.

Hopefully we will have the opportunity to welcome you back so you can experience our improvements.

Kind regards,

The Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Brussels Stephanie

Property: NH Brussels Stephanie
Address: Rue Jean Stas 32, Saint-Gilles, Brussels 1060, Belgium (Formerly NH Stephanie)
Phone Number:
Region: Belgium > Brussels > Saint-Gilles
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotel in Saint-Gilles
#1 Romantic Hotel in Saint-Gilles
#2 Green Hotel in Saint-Gilles
#2 Best Value Hotel in Saint-Gilles
#4 Family Hotel in Saint-Gilles
#5 Business Hotel in Saint-Gilles
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Brussels Stephanie 4*
Number of rooms: 67
Official Description (provided by the hotel):
NH Brussels Stephanie is located in the center of Brussels, just around the corner from the internationally renowned shops on Avenue Louise. ... more   less 
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Also Known As:
Nh Stephanie Hotel Saint-Gilles
Nh Stephanie Hotel Brussels
NH Brussels Stephanie Belgium

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