I had requested a non-smoking room, and the one I was given stunk awfully. Since I was in an incredible rush for an appointment, I couldn't mention it to the reception, thinking I could make a room change in the evening. When I returned, the staff claimed they had no rights to manage a room change, and only after my insisting that I had health issues and couldn't possibly sleep in the one I was given, did they give me another one.
The internet did not work.-
I felt very uncomfortable with the presence of people who were clearly not customers, in the internet corner next to the reception. It mostly happened in the evening, and they were clearly acquaintances of the receptionist, monopolizing the computers and the coffee machine... All this, despite the security code one needed in order to enter the building at night.
What is more, I contacted them after I left, regarding an iPod I thought I had forgotten there, probably due to the rushed room change, and their reaction lacked effort and empathy, since they only dismissed my concern.
When I filled a contact form with my comments, on their website, I got no reply.
Although the location is fine, the rooms large and the breakfast was very good, I would *not* go back to this hotel.
- Official Description (provided by the hotel):
- Citadines Toison d'or Brussels is located near the Jardin d'Egmont and the Avenue Louise which is lined with world-class shops. You will love Brussels for its numerous museums (Brueghel Museum as well as the Ancient and Modern Art, just to name 2) and its splendid architecture. This native land of Tintin also boasts of a wide range of gastronomic delights. Located south of the capital, just two steps away from the Justice Court. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Southall Travel, Travel Republic (UK), Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Citadines Toison d'Or Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Citadines Toison D'Or Hotel Brussels, Belgium
- Citadines Toison d Or Brussels