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“Almost perfect!”
Review of Hotel Neufchatel

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Hotel Neufchatel
Ranked #11 of 22 Hotels in Saint-Gilles
Certificate of Excellence
Orlando, Florida
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Almost perfect!”
Reviewed 2 June 2013

Cute boutique hotel with modern day style reception area & rooms. The free wifi is nice. The free breakfast is good for being free but was hoping for some hot food like eggs & meat but again for free I cannot complain. We met 3 staff members while we were there. The location is in a quiet area but because of the rainy weather we couldnt walk anywhere but had to take a cab everywhere we went so I honestly cant give a location review. A younger aged gentleman who checked us in Wednesday afternoon at about 2-3 was really friendly, nice & helpful. The younger aged girl who worked that same night was as well very friendly, nice & helpful. Now onto the older aged gentleman that checked us out the next morning. He was extremely rude. The checkout process was an ordeal because he said we owed the money for our hotel stay but we explained or tried to explain & even asked why he needed our credit card info again when it was already on file? He said NOTHING, didn't even answer our question but kept asking for our credit card. This was the same gentleman who was cleaning up your breakfast plates that didn't even say good morning, good day or make eye contact with you. The only other complaint we have is the hotel doesn't offer air condition that we could find. It wasn't that big of a problem because it was chilly at night but during the summer times I don't know what I would do. Also, try to get a hotel away from the elevator because you can hear it at night.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Hicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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258 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Roseville, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2013

Very nice clean boutique hotel!! Excellent service!! We stayed many places on our Europe vacation adventure and this was by far one of our favorite places!! We had the top floor balcony suite and the view of the city was beautiful!! :))

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
198 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 30 May 2013

I stayed here for 2 nights on a business trip. On a positive front: the location is excellent - very central and near to lots of bars and restaurants. The decor is lovely - modern and smart and everything is fresh and clean. The beds were comfy with crisp white bedding and feather pillows and duvet. Staff were helpful and attentive. It is a little pricey but doesn't really have the little touches that you would usually get with a hotel charging those rates - no smart toilettries, fluffy white towels or other bits and bobs. Breakfast is OK but nothing special and the rooms were very warm. I would have probably given the hotel a 'very good' (rather than an 'average') if it wasn't for the way they offered hot drinks. On arrival I asked whether the rooms had the facilities to make hot drinks and was told that they didn't but that there is a machine in area next to reception where I could help myself. I asked if it was ok to take hot drinks from the machine up to my room and I was told it was - all great. No one mentioned the fact that drinks would be charged for and there were no signs or notices anywhere making this clear and showing charges. When I came to pay I realised that reception staff had watched each time I got a drink and totally unbeknownst to me had added 2.50 euros to my bill for each one (tea, coffee and even hot water all charged the same). I don't object to paying for drinks but I REALLY object to not knowning about it in advance and having the choice whether to buy from the hotel or elsewhere.

  • Stayed May 2013, travelled on business
    • Value
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Helpful?
1 Thank nickoaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 28 May 2013

Neufchatel is even more then 3 stars, it has got very new modern rooms as in a 4 star hotel with a good tropical shower and nice view, also very fast and easy check-in/check-out, nice location, easy to get there, not lots of things to choose from on a breakfast, BUT we should remember, that it is just 3***, also it was very nice, when we found out, that some employees are Russians. So thank you very much!

Room Tip: Room SAX with one bed is really nice one
See more room tips
  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsens, Denmark
Level Contributor
367 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 May 2013

Yes the room is small, and so is everything inside - the bathroom, the desk, the luggage rack. But what on earth do you need a big room for when this city is teeming life outside?! Besides, everything is clean and fresh throughout the hotel, from the room, to the reception, to the breakfast area. Choices on the continental breakfast were tasteful and fresh. Wifi signal was good.

When I checked in, there was a very warm and friendly young man at reception, who talked about the neighborhood we were in, explained the public transport options to hit the interesting spots of the city, and gave recommendations when asked about eating places that locals frequented. In the morning there was another person at the reception who was not as garrulous, but I found out later it was because he was more comfortable in french than english.

I will gladly recommend this hotel to everyone.

  • Stayed May 2013, travelled solo
    • Value
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Helpful?
Thank Sonjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2013

It's recently reconstructed and everything looks new with high quality standards. I definitely prefer small hotels over the big ones and Neufchatel gives you the feeling of living in a luxurious and cosi apartment in the heart of Brussels. We wanted to stay near luise and that was for sure the best choise we could make.
The beds were so comfortable and the bathroom, especially the shower, was perfect. The breakfast was good enough with fresh croissants and it was served untill 11. Also loved the coffee machine.
The location is also very good and quiet, walking distance from luise. We just had to use the tram in order to go to the grand place. It could be a 4stars hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dimisathens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 April 2013 via mobile

A very small hotel with ice cold welcome (the man at the reception didn't want to check with housekeeping if the room was already cleaned at our arrival). In the room with view over a fire escape you can not open the window and the bathroom is really small sized. The breakfast is basic. There are much more interesting hotels with better services in the same area of Brussels.

  • Stayed April 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank utazomagyar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Neufchatel

Property: Hotel Neufchatel
Address: 34 Rue de Neufchatel, Saint-Gilles, Brussels 1060, Belgium
Phone Number:
Region: Belgium > Brussels > Saint-Gilles
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#2 Romantic Hotel in Saint-Gilles
#5 Family Hotel in Saint-Gilles
#8 Business Hotel in Saint-Gilles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Neufchatel 3*
Number of rooms: 20
Official Description (provided by the hotel):
Completely renovated, The Neufchatel Hotel welcomes you again in an elegant, cosy and surprising atmosphere created by the famous interior designer, Manuel Vraux de S. Laranjeiro.Experience the comfort and warmth of our unique 20 rooms equipped with high quality and design furniture, free highspeed WIFI, interactive LED TV and rain shower. Buffet breakfast and business services such as printing and scanning are also free of charge. ... more   less 
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Also Known As:
Neufchatel Hotel Brussels
Hotel Neufchatel Brussels, Belgium

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