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“Bad Experience” 2 of 5 bubbles
Review of Paradise Inn & Suites

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Paradise Inn & Suites
Ranked #1 of 5 Hotels in Valleyview
Red Deer, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bad Experience”
2 of 5 bubbles Reviewed 23 June 2014

Booked this hotel because of amenities - pool/hot tub and complimentary breakfast. Hot tub was out of order, heater for pool not working water too cold to use, The staff had turned up the air heater in the pool room there were very strong exhaust fumes. I checked the pool room 3 days and advised staff of the fumes. Nothing was done, you could not use the pool because of water temperature plus the fumes in the room. Then on Sunday another guest brought a dog into the breakfast room. It was not a working dog. I advised the desk. Left the breakfast room but half an hour later the dog was still in the breakfast room. I could have saved $35.00 per night and stayed in another hotel that was recently renovated which offered a hot breakfast in a restaurant, I first booked 1 night then needed a 2nd night. I called 3 weeks in adnvance when requesting the 2nd night the male clerk on the phone said no roon JUST KIDDING Not professional at all I should have known and looked for other options Would not recommend.

Room Tip: Very busy location due to workers ask for room away from elevator.
See more room tips
  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Dianne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this review, 24 June 2014
Dianne F,

Thank you for your review of our fine property. I apologize for the negative experience you had when you last stayed at our property but i would like to clear up a couple misconceptions with your review.

Firstly, our pool heaters have been unserviceable for the last couple of weeks and this is due to the fact that we are waiting on parts. I can assure you we did not turn up the heat to compensate for a colder pool as the exterior heat really has no effect on the pools temperature. Also, when you describe fumes, we are located in the heart of gas production in Alberta and there is a gas plant located south of town that unfortunately does emit a "smell" if the winds are blowing in the right direction which was the case during your stay. The roof top HVAC is located directly on top of the pool and these exterior smells can seep in.

Secondly, we are a pet friendly hotel and always will be. We are not mandated to have a pet free breakfast area by Alberta Health as no foods are prepared on site. This is the case for most facilities that operate in the manner we do.

Thirdly, in regards to the front desk clerk that joked with you i apologize for his unprofessional attitude. Just so you know, this gentlemen no longer works for the company as we have had similar complaints.

Finally, i thank you for calling the health inspector to notify them of the fumes and dog in our breakfast area. After talking with her, she confirmed (as per our food permit which is posted on the wall in the breakfast room) that we are allowed pets in our common areas of the hotel as we have no on-site prepared foods and that fumes have never been a problem every quarter they visit as they do test for this. Health inspectors will be coming for a general inspection of the Property June 26th as they always do every quarter. If you have any more concerns please feel free to attend the inspection if you have time so i may put to rest any concerns you may have. Thank you again for your review and hopefully we can connect so i can show you what steps are taken to safeguard against any health and safety issues.

Regards,

Mike Balabuck
Paradise Inn & Suites
1-877-552-2338
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
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    4
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Whitecourt, Canada
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 12 June 2014 via mobile

If you like trucks running all night outside your window (rear rooms), room doors slamming early in the AM (they don't seem to be hung right so they slam very hard) or if you don't need reasonable speed internet for your business requirements then this is the place for you.

Otherwise the people are nice and the proximity to restaurant/convenience is good. But if you want good sleep seek it else where.

  • Stayed June 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FireWeedFour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this review, 17 June 2014
FireWeedFour,

Thank you for your review of the Paradise Inn & Suites. Just like anyone, I understand the importance of a good nights sleep and apologize for the inconvenience of the sound of doors slamming in the morning and the sound of trucks in our parking lot. I have used your example for our maintenance team to take a look at every door in our property to make sure that they are closing properly and not slamming shut. In regards to the noise of the trucks outside, we are moving our rear parking lot away from the hotel within the year due to and addition as this should alleviate the noise coming from the rear of the building.

In response to your internet situation at the hotel i do sympathize. For information sake, Valleyview is located in Northern Alberta where some infrastructure still is not what it is in the bigger city centers, Than being said, Valleyview runs off a line of sight internet connection and when the weather gets overcast or really cloudy our internet suffers. Unfortunately we cannot control this. Also, our only option for internet is adsl provided by ONE of the national carriers. Hopefully you can understand that when it comes to internet Valleyview is just waiting for a better option so we can serve guests like you even better.

I appreciate that you find our staff friendly and the service was good. Again, thank you for your review and we look forward to having you as our guest again.

Regards,

Mike Balabuck
Paradise Inn & Suites
1-877-552-2338
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 May 2014 via mobile

I Would highly recommended this hotel if staying in valleyview for business or pleasure . The room's are very comfortable. hotel staff are very knowledgeable and friendly. There is a great swimming pool on site and tim Horton’s on site also

Stayed May 2014, travelled with friends
Helpful?
4 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadiseInnVV, Hotel Operations at Paradise Inn & Suites, responded to this review, 23 September 2014
Steve C,

Thank you for the great review of our property. It's our duty to you, the guest, to make sure you feel clean and well refreshed when you leave. I will pass all comments along to our great staff.

Thank you and we cannot wait to have you back as our guest again,

Mike Balabuck
Paradise Inn & Suites Valleyview
1-877-552-2338
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 April 2014

One of the best attached restaurant for the help with glutin free options. The waitress was awsome with working with my wife and making sure the food was wheat free. The food was fresh and really good. Wife was happy, so that makes me happy!

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Issuesalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this review, 28 April 2014
Issuesalex,

It's great to hear that you thoroughly enjoyed you gluten free experience with our attached restaurant to the Paradise Inn & Suites Valleyview. I will be sure to pass this on to the staff and compliment them on a job well done! Looking forward to seeing you again.

Regards,

Mike Balabuck
Paradise Inn & Suites Valleyview
1-877-552-2338
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grande Prairie, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 March 2014 via mobile

For the record--This is a great Hotel!With friendly staff and awesome service! There was a miscommunication and my grocery's were thrown out by mistake....Mike Balabuck, (General Manager) went above and beyond! The next day he personally replaced everything as best he could. He was very professional, polite and accommodating--Thanks! I highly recommend this hotel---It's a clean, and up-dated place--Great staff!

Stayed March 2014, travelled on business
Helpful?
1 Thank Aaronjhyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this review, 28 April 2014
Aaronjhyland,

Thank you for your great review of the Paradise Inn & Suites Valleyview. I'm glad that you were satisfied with our resolution to our problem with your groceries. Sometimes miscommunications happen on our end and we can only try our best to make sure that our guests are completely satisfied. Looks like we succeeded in our efforts with you! Thanks again and we cannot wait to have you back.

Sincerely,

Mike Balabuck
Paradise Inn & Suites Valleyview
1-877-552-2338
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athabasca, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 February 2014

I have previously lived in Valleyview so I know first hand how great the small town atmosphere is, but this hotel still really surprised me when I stayed there last. It was clean, the staff was friendly, and most of all, we were comfortable. My friends and I booked 2 rooms for our curling team all weekend long and were VERY happy we chose this hotel over the others. It was really nice to have such easy access to the Tim's and the liquor store. We took full advantage of the breakfast offered and really enjoyed soaking our sore muscles in the hot tub between games. The staff was very helpful in recommending the rooms that would best fit our needs. Looking forward to staying the weekend again in March!!!

  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JennKwashere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this review, 25 February 2014
JennKwashere,

Thank you for the great review of our fine property. It is awesome to hear that your stay was fulfilling and our staff met or exceeded your expectations. We take a huge amount of pride in making sure that every guest has the best experience possible and i am glad it was for you too! Thank you again, and we cannot wait to have you back in March. Good luck in the bonspeil!

Mike Balabuck
General Manager
Paradise Inn & Suites
1-877-552-2338
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fraser Lake, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 14 February 2014 via mobile

Being in a hotel for work related reasons you should expect good Internet in the hotel. This hotel has horrible Internet to the point I can't even load a page on my laptop or even submit time sheets.
The place is nice but I just have a problem having to be up all night trying to submit sheets because the Internet is so slow.

Stayed February 2014, travelled on business
Helpful?
1 Thank Brandon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this review, 18 February 2014
Brandon P,

Thank you for your review of the Paradise Inn on you last stay with us and we apologize for the not so fast internet that you experienced while here. Just a quick explanation, the week you stayed with us there were some problems with our internet provider. This being the case, the internet was extremely slow not just at our property, but throughout the town of Valleyview. I hope you will let us have another chance at proving that our internet is great as other guests have commented about our fast connections below. It great to hear that your room was nice as we have a great staff with high standards. If you have any other questions or concerns please feel free to contact me at any time.

All the best,

Mike Balabuck
General Manager
Paradise Inn & Suites Valleyview
1-877-522-2338
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradise Inn & Suites

Property: Paradise Inn & Suites
Address: 3609 Highway Street, Valleyview, Alberta T0H 3N0, Canada (Formerly Pomeroy Inn & Suites Valleyview)
Region: Canada > Alberta > Valleyview
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Valleyview
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Paradise Inn & Suites 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Whether you're planning a long visit or just passing through, the Paradise Inn & Suites in Valleyview, AB has fantastic amenities and modern accommodations to suit every need. Located at the junction of Highway 43 and Highway 49, Valleyview, AB is a major Northern Alberta corridor known as the "Portal to the Peace". We host millions of visitors every year. Of all the hotels in Valleyview, AB, the Paradise Inn & Suites is the perfect choice for long stays, brief visits, large groups and business travelers alike. Hotel With Waterslide, Indoor Pool, And More Of all the hotels in Valleyview, AB, Paradise Inn & Suites is number one when it comes to providing guests with incredible amenities. Bring the whole family along - even your furry members - as our hotel is pet-friendly and features completely accessible accommodations. Kids can play in our indoor pool and waterslide, which are the only ones in Valleyview, while you maintain your exercise regimen in our fitness centre. Free Breakfast, Full Kitchens & The Best Beds In Valleyview Our hotel in Valleyview, AB is well known for its delicious, deluxe complimentary continental breakfast with waffle bar. Stay connected with newspapers and wireless high-speed Internet, which are also complimentary. In-room, you'll appreciate the convenience of our full kitchens, while our amazing Hypnos Sleep System beds will have you hitting the snooze button more than once in the morning. Book today and discover the difference at the Paradise Inn & Suites. ... more   less 
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Also Known As:
Paradise Hotel Valleyview
Paradise Inn And Suites

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