Negative - When we arrived we were informed that they were waiting for areplacement air conditioner unit for one of the two bedrooms and that it may arrive and be installed the next day. 6 nights later it had not been installed so we had no aircon in one bedroom for our stay.
Positive - Nice view.
Even better than expected, our stay was amazing. Great service and hospitality. Private and secluded as described, nearby restraunts that deliver- whilst only a short moped ride to town and island tourist attractions..
Everything was VERY CLEAN.
Furniture is VERY MODERN and VERY COMFORTABLE. (i notice this is all a recent upgrade since previous photos)
Management were very HAPPY, RELIABLE, and HELPFUL
We had a relaxing stay with family and friends, but i would have to say this place would suit many style of holidays- and definatly impress the Ladies!
10 out of 10!!!
Most Impressed!! THANKYOU
I actually never write reviews but I thought it was only fair to let future guests know that this place is overpriced, poorly maintained and unclean. This is probably the most disappointing place I have ever stayed in. Yes the view is beautiful but it was little consultation for the substandard accommodation. The air conditioners do not work and it was really hot especially at night, the bedroom doors don't close properly and my daughter got eaten alive by mosquitos, a light in the living room kept coming on randomly throughout the night even when turned off, there was no house keeping to clean or replace water in the fridge (that you have to pay for). By the end of our 4 days the bin was overflowing and there were ants and dead bugs everywhere. None of the linen or towels were changed and we were only provided with two tiny soaps. I messaged the manager about the air conditioning while there but never received a response. Don't make the same mistake I made and think because you are paying a decent price that this place is of a decent standard because it is not. It is way overpriced for what it is and just really grotty and no one seems to care about the property or its guests. We ended up booking into the villas behind to get a good nights sleep, they were really lovely.
Yuni kindly met us on arrival and helped us with our luggage. Yuni had said there would be a water dispenser at the villa but there was not one present. Yuni's husband John kindly provided a water dispenser and refill shortly after we arrived. Small bottles of water are sold at the villa. If the water dispenser were not provided it would have cost us a lot of money for water. We always rent villas and this is the first time I have had to request a water dispenser as in every other case one is provided.
The view from the villa was lovely and we saw many dolphins and even a turtle. Unfortunately the air conditioners did not work correctly so we were hot all night. On top of this there were many mosquitoes, even though we lit many mosquito coils nightly.
John arrived unannounced with a prospective buyer to view the villa late on Christmas Eve. (The villa is for sale)
We booked and paid for 5 nights but only stayed for 4 nights.
The electrics at the villa are dodgy with lights coming back on by themselves once turned off. On the last night we stayed the power to most of the villa went out (there was one light on at the back and power was on in other locations on the island). It was unbearable without even fans and the mosquitoes were very bad. We had had enough. We packed up and left in the morning.
We were very disappointed with the villa and would never say there again. If the air conditioners were fixed and the bedrooms were sealed to keep out mosquitoes it would be a good place to stay, but as is it is impossible to get a good night’s sleep.
Pro's : Great location facing Bali, fantastic sunsets to enjoy a couple of drinks to. The view while sitting on the cliff top is amazing , we saw dolphins regularly and the boats cruise past all day long. The Villa is also called Shambala and Rocky Fast boats will provide transport to your Villa. There is a small resort behind for meals if you wish. There is great clear water for swimming and paddle boarding at Mushroom bay which is 5 min away on a scooter, on a quite back road. Here you will find some great restaurants . The best massage is nearby also at Harumaya Day Spa. There are plenty of water sports to do in Nusa Lembongan.
Cons: The Villa while well appointed with a small plunge pool is let down by its cleanliness, it really needs a good scrub from top to bottom done regularly. The carers have very limited English, so you will have to get your self organized for directions and getting around.They do not clean very well or do not know how,( they appeared to have only swept the floor and made the bed between guests for our stay).This can be fixed with better management/training.The air conditioners are due for an overhaul as they are pretty lifeless and the nights can get very hot.
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Is trully a nightmare, the worse part is this suppose to be my honeymoon and I have a very sub standard well honestly I never see such a poor quality villa like this place.
There are bed bugs everywhere, the floor feel sticky like it never been cleaned for ages, the air con are so bad I couldn't sleep. The sheets are damp and smell weird, the water pressure is so small, the pool has too much chlorine.
Thus I need to move to another villa on the 2nd day which actually has better quality in every aspect written above with slightly cheaper price.
Therefore with that price Shambalas villa (private cliff front villa) is doesn't make any sense at all, what a rubbish place to stay. And the best part, the owner ask me to check out at 10 oclock in d morning